Tomm Jewellery Reviews 

651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and appearance of the jewelry, noting that pieces are well-made and suitable for everyday wear while remaining beautiful. Many appreciate the beautiful packaging and the prompt delivery service, with updates provided throughout the ordering process. Reviewers find the ordering process easy and efficient, often expressing their intention to purchase again. However, some people were dissatisfied with specific product functionality, mentioning earrings that did not stay in place or lie flat against the ear. One reviewer also reported an issue with a refund after discovering the jewelry changed color, suggesting the material was not as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Quality

Reviewers consistently express satisfaction with the quality of the jewelry, describing it as beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, noting that ordering was easy and delivery was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with gre... See more

Rated 5 out of 5 stars

Beautiful pieces and so easy to order and customise! Been wearing TOMM jewellery for years and love it. Nothing is ever too much and customer service is incredible!


Company details

  1. Jewelry Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(651)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

Beautiful jewellery which is always beautifully packaged. Great customer service and quick delivery. I’m sure my loved one will love their Christmas gifts

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Good value and well made!

I was looking for a pair of star shape earrings, and found this pair of Star Huggie Stud Earrings on line. The design is very unique, earrings are well made, robust and not thin and flimsy like others. The earrings arrived very quickly and well package too! What not to like.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for my…

I bought a bracelet for my granddaughter for Christmas. Ive not opened it as it came beautifully wrapped so don't want to spoil it but will update further when my granddaughter opens at Christmas. Delivery was very quick and i'm sure my granddaughter will be a very happy young lady when she sees her bracelet.

26 November 2024
Unprompted review
Rated 4 out of 5 stars

Was slightly disapointed sent email…

Was slightly disapointed sent email enquiery and they took longer than expexted to answer. Also think they are a tad overpriced . Silver necklace was so light didnt feel worth the amount paid over £40 . Earings purchased seam alot smaller than picture.

4 October 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Sharon, thank you for your honest review. I'm very sorry to hear your disappointment with your products and customer service. We are a small business with a very small team, so customer service may take slightly longer due to this reason. We do ensure that all our products contain model product imagery, in order to show scale of product- the images on our website should reflect this.

We appreciate you leaving this review and please rest assured any issues do get discussed by the team. If you require any further assistance, please don't hesitate to contact us info@tommjewellery.com.

Best wishes,
Chloe

Rated 1 out of 5 stars

Was bought a bracelet and ring last…

Was bought a bracelet and ring last Xmas and bracelet broke about 6 weeks ago and the ring just broke! So I wouldn't recommend if you want something to last or if like mine it had sentimental value dont wear it

25 December 2023
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Charlene, thank you for your review. I'm very sorry to hear this has happened. We do offer and restring service for any incidences such as this, if you email our Customer Service team info@tommjewellery.com we would be more than happy to help you with this.

Many thanks,
Chloe

Rated 5 out of 5 stars

Very pleasant shopping experience

Very pleasant shopping experience, arrived when they said it would and my daughter loves the earrings we bought.

4 October 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Kim, thank you for such a positive review, your feedback is so valuable to us! Were so glad that your daughter loves her earring and we hope to see you shopping with us again soon. Love Tomm Team X

Rated 5 out of 5 stars

The items I chose were absolutely…

The items I chose were absolutely beautiful. Lots of comments when I wear it. Highly recommend 5*

4 October 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Pauline, were so happy to hear how much you love your pieces! Your kindness and support is so appreciated... lots of love Tomm Team X

Rated 2 out of 5 stars

Really disappoint in the Gift I…

Really disappoint in the Gift I purchased for my daughter it lost colour definitely not worth being called Gold.

9 October 2023
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Suzanne, I'm really sorry to hear that this has happened. Please rest assured it is our top priority to ensure that any issues that occur with our pieces are dealt with as soon as possible. If you could send us an email: info@tommjewellery.com - containing the issue in question, then I will be sure to try and help solve this for you.

Rated 5 out of 5 stars

Eye catching jewellery

Modern jewellery collection, good quality and value for money (especially with the frequent discount codes on offer).
Nicely packaged & speedy delivery…a v happy customer :)

1 October 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Thank you so much for you lovely review Maggie! We're so delighted to hear much you love our jewellery and we hope you remain a life long customer! As always, your support is so appreciated... lots of love Tomm X

Rated 5 out of 5 stars

Jewellery

Lovely jewellery from Tomm, had a couple of issues with emails but rectified and will be buying again from Tomm. Thank you Chole for your help

25 September 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Stephen, I can't seem to find any emails from this name. If you could send another email to: info@tommjewellery.com, I can try and resolve this issue for you.

Rated 5 out of 5 stars

Lovely bracelets

I love these bracelets - had one bought for me as a gift and have since purchased 2 more myself. They look lovely I get lots of compliments and can’t wait to buy some more. Also very impressed with the personal touch and message sent in the parcel.

24 August 2024
Unprompted review

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