We are a very busy soccer family and always on the go, so we need something that actually works, not just looks good. This Tolaccea backpack has been a great find. It holds a lot without feeling bul... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tolaccea backpack is really excellent! The materials are high quality, very durable and well made. It’s extremely comfortable to wear even for long hours, thanks to the padded shoulder straps and brea... See more
Great outdoor and travel backpack at a fair price. The build feels solid with tough water-resistant fabric and sturdy zippers that handle heavy use well, and the dry-wet compartment keeps things separ... See more
I’ve been using Tolaccea backpacks for my video productions and travels, and the real strength is the balance between design and functionality. Numerous pockets, great the dedicated compartment for we... See more
Company details
Written by the company
Tolaccea designs innovative travel gear that empowers explorers to travel lighter and live freely. Our backpacks are more than just bags - they're smart companions that organize, liberate and enhance every journey, from business trips to global adventures. We engineer freedom into every product.
Contact info
1810 Avenida Del Mundo Unit 602, 92118, CORONADO, United States
- 18603054500
- service@tolaccea.com
- tolaccea.com
4.8
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service - Great Bag
Toloccea helped insure our bag got to us and even sent a replacement after the first was apparently stolen. The bag quality, look, and function was excellent (we do a lot of travel all of the globe). We liked mine so much my wife ordered another for her in a different color.
19 August 2025
Good quality bag for a reasonable…
Good quality bag for a reasonable price. I ordered this late afternoon on a SUNDAY; and it was delivered to my house on Tuesday!
6 October 2025
The bag is great looking and appears…
The bag is great looking and appears well made. We will see how it holds up, but first appearance looks great.
10 September 2025
Perfect size and compartments
Perfect size and compartments for business and personal travel needs. I just came off a 10 day trip and this bag was amazing!
15 August 2025
Reply from Tolaccea
Thank you for choosing Tolaccea! We're thrilled to hear that our backpack perfectly accommodated both your business and personal needs during your 10-day trip. Providing smart organization and reliable performance is exactly what we strive for. We truly appreciate you taking the time to share your experience!
Good products and service 👍
16 August 2025
Reply from Tolaccea
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our products and service. 👍
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Very slow delivery in today’s world. Still do not have it.
Very slow delivery in today’s world. St
4 August 2025
Reply from Tolaccea
Dear Valued Customer,
Thank you for bringing this to our attention. We sincerely apologize for the delivery delay you've experienced - this certainly falls short of our service standards.
After checking with our logistics team, we've identified [specific issue if known, e.g.: "an unexpected carrier backlog"] and are actively working to resolve it. Your order (#TLMF144801) is currently [provide real-time status if available] with an updated estimated delivery date of [date].
As a goodwill gesture, We'd like to offer you an exclusive discount.. Our customer service team will follow up via email within 24 hours with detailed tracking information.
We truly appreciate your patience and understanding. Please don't hesitate to contact us directly at service@tolaccea.com for any urgent matters.
Best regards
Customer Experience Team
Tolaccea
Reply from Tolaccea
Thank you for trusting us, Ugo Mais Velho! Reliability and customer satisfaction are our top priorities, so your feedback is incredibly rewarding. We appreciate you being part of the Tolaccea family!
I like my wrist gel pack
I like my wrist gel pack. It works great and it's easy to use. The gel pack brings instant relief to my wrist and saves me from the need to take more pain relievers. A great product and company. The delivery was quick, I definitely recommend Tolaccea.
1 July 2025
Reply from Tolaccea
Thank you for your wonderful feedback! We’re thrilled to hear that our wrist gel pack has provided you with instant relief and made a positive difference for you. It’s great to know that it’s helping you manage discomfort effectively.
We truly appreciate your recommendation and are so glad the delivery was quick and smooth. If you ever need anything else or have suggestions, don’t hesitate to reach out. Wishing you continued relief and comfort!
Best regards,
The Tolaccea Team
Expandable 40L-50L and customer service
received anExpandable 40L-50L as a gift. love the bag, I needed to reach out to customer service for a replacement strap. amazing customer service. the product is outstanding and the customer service matches
22 July 2025
Unprompted review
Reply from Tolaccea
Thank you for your kind words! We’re delighted to hear you’re loving your Expandable 40L-50L bag, and it’s especially rewarding to know our customer service team could assist you smoothly with the replacement strap.
At Tolaccea, we strive to match outstanding products with equally outstanding support—your feedback lets us know we’re on the right track! Don’t hesitate to reach out if you ever need anything else. Happy adventures with your new bag!
Best regards,
The Tolaccea Team
Quality and Functionality at an Affordable price
Super product. Fast delivery. Great price ... I couldn't be happier! They under promise and over deliver! Fantastic!
9 July 2025
Reply from Tolaccea
Our goal is to exceed expectations, so your ‘under promise & over deliver’ comment is the ultimate compliment. Enjoy your product!
It’s a 10/10 foot what I need
It’s a 10/10 foot what I need. Already telling family & friends.
18 June 2025
Reply from Tolaccea
Wow, thank you for the perfect rating and for spreading the love! 🌟 Nothing makes us happier than hearing our product is exactly what you needed—and now your family and friends get to experience it too!
We’re here anytime you (or they!) need us. Enjoy, and thanks again for being part of the tolaccea family!
With gratitude,
The TolacceaTeam
You canceled my order...
7 June 2025
Reply from Tolaccea
Dear Valued Customer,
First and foremost, we sincerely appreciate your support and feedback! We deeply apologize for the order issues caused by recent adjustments to our website system during your shopping experience. Our technical team has now completed the optimizations, and both page loading speed and inventory display have been restored to stable conditions.
Regarding your affected order, we have promptly processed a full refund (if you have not yet received the refund, please feel free to contact us for verification). If you still wish to make a purchase, you are welcome to return at any time—we will provide you with priority service as a gesture of our apology.
Once again, thank you for your understanding and patience. Your feedback helps us improve. Should you have any questions, our 24/7 customer service is always here to assist you.
Wishing you a wonderful day!
Tolaccea Customer Service Team
Great item and made it to me without…
Great item and made it to me without issue.
Would have given a 5 star but was never able to acquire tracking info from the email or Paypal.
22 April 2025
Like product
19 July 2024
It works like a charm for cool relief
It works like a charm for cool relief - not sure after a couple of weeks how long the outside will last - but so far so good - and it FEELS GREAT
14 April 2023
Couldn't deliver and lied to Paypal
They couldn't deliver and told Paypal I had cancelled the Order, which is a lie. I got a refund, but due to dubious currency transactions now i have to pay € 1,52 for nothing. Never again! Steer clear from this shop!
31 March 2023
Still waiting this item compression…
Still waiting this item compression cold therapy sock. Charge has being charged and paid for with Amex card.
22 January 2023
Unprompted review
Gel sock works wonderfully
Gel sock works wonderfully. I had a broken ankle and several bones in foot and ankle. Long recovery is normal. Have Gel Sock simplifies Ice & Elevation part of my recovery. It’s very soothing, fast and easy to use. The quality is exceptional.
10 November 2022
I placed the order but you never had it…
I placed the order but you never had it in stock
2 September 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.