Tokyo-Tiger Reviews 1,562

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,038 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting the excellent fabric and print quality, and how well items wash. Many people appreciate the unique and vibrant designs, finding them comfortable and stylish. Reviewers are also very satisfied with the customer service, noting the helpfulness and quick responses from the support team, especially when addressing issues or providing updates. However, some customers experienced issues with order and delivery times, with some orders taking longer than expected. There are also mentions of sizing discrepancies, with some finding items run small compared to standard sizes, and a few people reported that the quality of certain items, particularly prints, was not as durable as anticipated, fading after washing.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful... See more

Quality

Users describe positive interactions with quality. Many customers praise the beautiful quality of items,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast delivery,... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the excellent and responsive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Designs and shirt quality are terrific, no doubt about that at all. The order did take longer than I expected though and at the three-week mark I'd still only received an order confirmation but no oth... See more

Company replied

Rated 4 out of 5 stars

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China bec... See more

Company replied

Rated 3 out of 5 stars

The designs look great but I don’t love the stiff plasticky feel of them. The t-shirts are reasonable quality, soft though a little thin. Website design could be better. It would be much easier if... See more

Company replied

Rated 5 out of 5 stars

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items t... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I love their clothing

I love their clothing. I have bought 6 of their mesh t shirts so far! They are so comfortable and cool. The designs are very eye catching. They keep you updated with delivery and give you loyalty points off future purchases.

22 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your amazing support!We’re absolutely thrilled you love our mesh tees and that you find them comfortable, cool, and eye-catching.We also really appreciate you mentioning our delivery updates and loyalty points—we love rewarding our regular customers.Enjoy all 6 of your awesome shirts, and we can’t wait for your next order! 😊

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Love the clothing

Love the clothing. Comfortable and stylish. Miranda and Summer have been very helpful in customer support and respond very quickly.

Only note would be to order one size up if you’re an American adult. Fit me perfectly but be conscious that large in a different country is a little smaller than what you buy at Walmart.

20 April 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful review!We’re so glad you love our comfortable and stylish clothing, and we really appreciate your kind words about Miranda and Summer — we’ll be sure to pass along your feedback.
Thank you also for the helpful sizing tip for our American customers! We always recommend ordering one size up for a more relaxed fit, and we’ll make this even clearer on our product pages.Hope you enjoy your items, and we look forward to serving you again soon!

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great shirt -good quality and sizing

Great shirt - as illustrated and true to size. Shipping was very fast. I was pleasantly surprised!

3 March 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your kind review!We’re thrilled the shirt matches the description, fits perfectly, and that the fast shipping surprised you pleasantly.Hope you enjoy wearing it!

Best regards,
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

Bought 5 t-shirts for my hubby

Bought 5 t-shirts for my hubby. He absolutely loved them

20 April 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your lovely review!We’re so happy your hubby loves his 5 new t‑shirts — that makes our day!Hope he enjoys wearing them lots 😊
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

First of all web site was easy to use…

First of all web site was easy to use and products were displayed well. Items were of really good quality and delivery was fast.
I would definitely recommend

19 March 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful review!We’re delighted to hear our website was easy to navigate, the product quality exceeded your expectations, and delivery was quick.We truly appreciate your recommendation and hope to serve you again soon!

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Takaki.. great t shirts

Takaki... I ordered 1 3xl t shirt and loved it...the size is good and i love the designs so i ordered 4 more...the quality is good for the price and i like the way the more u order the cheaper the price.

22 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your wonderful feedback and for coming back to order more!We’re thrilled you love the fit, designs, and quality of our tees, and that you’re enjoying our bulk pricing too.It means a lot to have your support — hope you love all your new shirts!

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

5 Gold Stars

I was so happy with my first order - a beautiful 'Ugly Cardigan' - that I ordered another and a couple of t-shirts. The designs are fun and the quality of the garments is better than I expected! Shipping was a little slow ( 3 weeks from order date to delivery) but I could track my parcel from despatch to delivery, and the hold ups were mainly after leaving the warehouse and getting to the international shipping point.
I did have an issue with my second order, but found the entire Tokyo Tiger Customer Service Team - and Miranda in particular - were very responsive to my emails and we were able to come to a satisfactory resolution without any drama.
I'm now waiting for despatch of my third order and I know there will be more orders after that.
My hot tips:
*Check the size chart for each garment as size measurements vary among different styles: A size XL, for example, is a different measurement for a cardigan than for an XL sweatshirt and different again for a t-shirt.
* I pimped my cardigans by buying 4 new buttons for each one to replace the original coconut shell buttons ..cost me pennies and look fancy.

3 April 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Wow — thank you for such a thoughtful and kind review! 😊
We’re absolutely thrilled you’re loving your Tokyo Tiger pieces (and that “Ugly Cardigan” is getting the glam upgrade it deserves with fancy new buttons! ✨).
So glad Miranda and the team could help resolve your second order smoothly — and thank you for the super helpful tips on sizing and customization!
Can’t wait to send out your third order… and many more to come! 🐯💛🙌

Best regards,
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

The Designs are Great

The Designs are Great.

The Quality of the shirts is Good, but not great for the price.

The app for tracking the order is not good.

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your honest feedback — we truly appreciate it!
We’re thrilled you love the designs, and we hear you on both the quality-to-price balance and the tracking experience. Your comments help us improve, and we’re already looking into ways to enhance fabric quality and simplify order tracking.
If you ever have questions about an order or need assistance beyond the app, just reach out — we’re always happy to help personally!
Thanks again for your support and candor. 💙👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! Lots of processing time notifications. PRODUCE WAS WHAT I ORDERED. Having used other sites I was worried but the mesh jerseys for my family were vibrant, well made, and fit us all. Also, they've survived a first washing with no issues. Totally pleased customer here.

17 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
So glad your mesh jerseys arrived quickly, matched your order perfectly, and held up great after washing — and that the whole family loves them!
We truly appreciate your trust and kind words. Happy wearing! 🙌💙👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

Great shirts

Great shirts, amazing selection, not the quickest on delivery.

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re thrilled you love the shirts and the selection — and we really appreciate your patience with delivery. We’re always working to get things to you faster!
Thanks for your support! 🙌👕💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great shirts for hot weather!

Great shirts! Easy to order, arrived on time. Well made and breath well.

9 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you! 😊
So glad you’re happy with your shirts — great to hear they’re well-made, breathable, and arrived right on time.
Thanks for choosing us! 🙌👕💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I really loved the quality of the…

I really loved the quality of the jersey and can't wait to get another one!

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

That’s awesome — thank you! 😊
So glad you’re loving your jersey, and we can’t wait to make your next one just as great! 🙌💙👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great quality

Ordered several of the mesh jerseys. Great quality. Super comfortable. Clear and high quality graphics. Im a big dude. 6 feet 3 inches, 225 lbs. 3x fits like a regular tee shirt. 4x fits like a typical jersey - bit looser and hangs lower than a tee shirt. 5x is very big but awesome to sleep in.

Those from Tokyo are now my favorite of the Tigers!!

12 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re thrilled you found your perfect fit (and a comfy sleep jersey too!) — and that our Tokyo Tigers are now your favorite! 🐯💛
Thanks for the awesome review and for trusting us with your order. Wear them proud! 🙌👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

Shockingly Bad

Ordered a cardigan from here as a gift - I was initially nervous, but swayed by the recent positive reviews. More fool me! The cardigan bears only the vaguest resemblance to the photo on the website - something they excuse in the item description as due to "different lighting" and manufacturing methods. The color is dull, the pattern is muddy, the fabric is tissue-paper thin, and the stitching is full of noticeable defects. I don't hold out much hope it'll survive past the first wash.

The only saving grace is that the item arrived promptly, so I could really appreciate just how bad it is before I need to wrap it and - somehow - gift it to my loved one with a straight face.

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you for your honest and detailed feedback—we are truly sorry that this cardigan fell far short of your expectations (and the images on the website). We don't want anyone to have this experience, especially if you were planning to give it as a gift.
We have taken your feedback seriously and are discussing it with the design and production teams. If you would like, we still hope to rectify this shortcoming—please reply with your order number and we will follow up as soon as possible.
Once again, our sincerest apologies.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Loverly soft tshirt just as described…

Loverly soft tshirt just as described comfortable too wear

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you! 😊
So glad your t-shirt is soft, comfortable, and just as described — enjoy wearing it! 🙌👕💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Stylish, Comfortable and a Big Hit!

I’m really impressed with Tokyo Tiger T-shirts! The designs are spectacular and have been a real hit among my friends. They’re not only stylish but also very practical and comfortable to wear. The quality is excellent, and the delivery was fast and smooth. I’m definitely coming back to buy more in the future!

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re absolutely thrilled to hear how much you (and your friends!) love your Tokyo Tiger tees — from the bold designs to the comfort and quality.
Fast, smooth delivery and happy customers like you are what keep us going! 🐯💛
Can’t wait to welcome you back for your next order! 🙌👕💙

Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

The design on the shirt was exactly…

The design on the shirt was exactly what I was looking for. However, the shirt itself was quite the opposite. It was not a crew neck style as pictured but rather a large v-neck, which I did not want. Further, your return policy makes it virtually impossible to return anything. So I am essentially stuck having paid for a shirt that I will not wear. I will not be purchasing any more items from your company and will not recommend you to anyone who asks.

13 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience, and we’re very sorry the shirt didn’t meet your expectations, especially regarding the neckline style.
To look into this right away and see how we can make it right, could you please share your order number?
We’d like to review your case personally and ensure our return process is as fair and clear as possible. Your input matters deeply to us.
Looking forward to your reply.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

The clothes themselves are great of…

The clothes themselves are great of course, and the fabric, and very quick responses on service issues too.

I'm not quite sure how to turn the site from US $ to those of my own country, but otherwise all grand, many thanks... Pip

21 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thanks so much for your kind words — we’re thrilled you love the clothes, fabric, and our support!
About the currency: the site may auto-detect based on your location, but prices are displayed in USD by default.
If you’d like help checking a price in your currency, just let us know! 🙌
Many thanks again — happy wearing! 💙👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Brilliant wil buy again

The order took just under two weeks but it was to be expected. The quality is amazing and the top is awesome. Packages well and looks good. Will order again.

10 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re so glad you’re happy with the quality, fit, and packaging — and really appreciate your understanding on the delivery time.
Can’t wait to welcome you back for your next order! 🙌👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

I asked to return some items and got no…

I asked to return some items and got no reply .....

20 April 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

We sincerely apologize for the delayed response and the fact that you have not yet received a reply—this is certainly not what we want for you.

To resolve this issue as quickly as possible: Please reply with your order number and the item you wish to return. support@tokyo-tiger.com
We will process your return request within 24 hours, providing clear instructions and comprehensive support.
Thank you for your patience, and we sincerely apologize again for the delay in receiving a reply. We are doing our best to resolve this!

Best regards,
Tokyo-Tiger Customer Service Team

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