Tokopedia Reviews 

TOkopedia provides a diverse selection of products, but their delivery times can vary significantly. Improving the speed and reliability of shipping would be much appreciated

WORST CUSTOMER SERVICE / HUMAN RESOURCE! especially in PUSAT RESOLUSI. They can give you solution A today and suddenly change solution B the next day even though it is PASSED THE DEADLINE. We asked them to call because it is going nowhere but they give you 1000 reasons to procrastinate until you finally "forced" to do solution B (solution B is definitely not fair and was made without any facts or proof.) Been using this apps for more than 10 years but its getting worse and worse and soon will be bankrupt. PLEASE LEAVE THIS APPS AND USE OTHER MP like shopee or blibli.

Worst online experience for foreign language🥲. I find shoppee to be much more user friendly

I hate the application fee they charge you. They don't refund it. So sellers can just flippantly cancel orders. They lie about their stock to make you buy, just to cancel the order.

bro the people giving 1 star reviews are actual IDIOTS like there is literally a filter u can tick to only show verified sellers, and LOOK AT THE REVIEWS BEFORE BUYING if the product has no buyers or a bad review then DONT BUY IT its that simple, like idk how you get money to buy stuff from an online shop but dont have the iq necessary for TO REFLECT ON UR DECISIONS

just dont be a stupid buyer

Full of scammers and liars. Sellers like Kaguya stuff, lie about their stock to get you to purchase items and trick you into paying the tax to use the application

0 stars. product never arrived. waited for over a month. no tracking number, nothing. it's a scam site.

Tokopedia is a cesspool of dodgy sellers, duplicate listings, fake products and fake listings. As written here, it promotes sellers over buyers to the extreme and adds extra fees that one has to beware of.
There is no policing whatsoever and no consequences for illegal traders or scammers. Anyone can post anything they like and not deliver. There are millions of inactive listings and no way to complain about a cancelled sale. It IS possible to find useful things on TokPed but be prepared to go through a lot of hassle. I’ve bought hundreds of products on the platform so I have a little more clout when it comes to complaints but my, oh, my does Tokopedia need a proper cleanup!!

Tokopedia is full of thieving sellers who show one product in the main picture then a cheaper product in some of the subsequent pictures. Guess which producyt they send to you? The cheaper one. You try and submit a complaint but it says you cannot because the order has been fulfilled.
Also plenty of sellers waste your time by showing stock when they have none.

Potential trade without legal permits, and many ads listing stock that doesn't exist. There are many sellers who have multiple accounts. Tokopedia needs to improve its monitoring system and close sellers down. It overshadows the good sellers on the platform.

I think the reviewer saying "the one star reviews are dumb" demonstrates the problem with Indonesian e-commerce, the lack of accountability and systems to sell things correctly and transparently. Seller accountability would be properly regulated if Amazon was allowed in Indonesia. Sellers can instead post fake products, pretend items are in stock when in fact they are in China, and not take down adverts that are well sold out. If the product is listed as in stock, check with the seller and report the listing if sold out. I have to wait many times for refunds.

For all seller better aware and be careful selling here.
I have been selling stuff here since 2015 and customer service there can easily delete and banned your store based on random report without giving chance for seller to appeal and consider to re-review if the report is legit. They force you to promise to not do the same mistake to re-open the store (even you did not do it).

My package was stuck due to their own courier called GOTO LOGISTICS OR GTL and I asked them to help me investigate because there has not been any update since 8/9 (it said it was already LATE AT NIGHT so they refused to deliver it) when I checked out from 5/9 and the package was picked at 7/9.

At 10/9 I asked their CS to contact GTL about the update on my package and they asked me to wait for 11/9 bcs "it is the estimated arrival time" and I was right. I decided to try to find GTL CS and my package status was updated on GTL website for the same reason IT WAS TOO LATE TO BE DELIVERED on 9/11 which is further confirmed that the package will not arrive on time.

They got me talking to TANYA all the time and even the CS was not helping at all, only telling me to "wait" and "is being investigated" when no human had been replying my message on the discussion board.

They flaunt their awards for CS when their CS is the worst CS I've ever been with and this is the first time I even got angry with people who works in CS.

I had an incredibly disappointing and frustrating experience with Tokopedia regarding my order **INV/20240822/MPL/4102305934**. My order consisted of two shipments. While the first shipment was delivered without issues, the second shipment (**Resi Number: TLJC3DJWYRY1MLCQ**) failed to pass X-ray inspection on **August 23, 2024**, and was returned to the seller on **August 26, 2024**.

Since then, I have been stuck in an endless loop with Tokopedia’s customer support. Despite contacting them multiple times for updates on the shipment or a refund for the undelivered items, amounting to **Rp. 376.300**, I have received no substantial help. Their customer service is a joke—everything is automated with no option to speak to a human representative, and there is zero follow-up or communication on their end.

Tokopedia prioritizes sellers over buyers, leaving customers helpless when something goes wrong. Their policies seem to only protect the sellers, while the buyers are left waiting endlessly for refunds or resolution. It's astonishing that a major e-commerce platform like this has such a broken system for handling disputes and complaints. Their refusal to escalate or address my issue speaks volumes about their business practices.

To make matters worse, there seems to be no accountability from Tokopedia. All I get are canned responses from a virtual assistant that offers no real solution. It feels like they are deliberately avoiding resolving the issue in the hope that customers will give up.

Exorbitant fees, delinquent sellers, and unreliable drivers are all reasons why I have also given up on **Gojek**, for similar reasons. I now use **Grab** and **Shopee**, which have provided much better service with transparent processes and more reasonable fees.

Looking at Tokopedia’s broader performance, their market outlook isn’t any better. Tokopedia has been struggling to maintain its share of the e-commerce market, facing stiff competition from **Shopee**, which currently dominates with around **45.9%** of the market, compared to Tokopedia’s **14.2%**. Shopee has outpaced Tokopedia in growth due to its aggressive approach to pricing and logistics, which has been key to capturing more customers【9†source】【11†source】.

In contrast, Tokopedia’s growth has stagnated. Their focus on profitability over expansion has led to a decline in market share, especially as **TikTok**'s entry into the e-commerce space puts further pressure on local players like Tokopedia【10†source】. While Shopee and Grab are leveraging their international presence to invest in logistics and services, Tokopedia’s approach seems outdated and not competitive in comparison【11†source】.

I am now forced to escalate this to consumer protection agencies in Indonesia. This is unacceptable for any business, let alone a leading e-commerce platform. If Tokopedia continues to ignore this, I will also explore legal options, including filing a formal complaint with **BPKN**, **YLKI**, and other relevant authorities.

Save yourself the stress and frustration—there are far better e-commerce platforms out there. I strongly urge anyone considering using Tokopedia to reconsider. Their customer support is non-existent, and you risk losing your money without any recourse.

**Date of experience:** August 2024

Tokopedia SUPPORT courier deceitfulness & doesn't care with explanation from buyer.

They took my money and I didn't receive the product. they didn't refund my money back. worst e-commerce brand in Indonesia

We witnessed deceitful and untrasparent behavior from a seller end, resulting in our purchase not reaching us. Despite providing all necessary proof, we were not refunded nor assisted.

While i do understand nobody is perfect and things can go wrong during the delivery order, I DO NOT understand the total lack of customer service, is not that is bad, just doesnt exist nor they care in providing their users with tools to solve problem. Their solution to the problems is wasting your time engaging the user in a never ending loop with a virtual assistant which seems not be able to even understand what the problem is. Good luck with your order, otherwise you are doomed, is recommended to avoid the plattform and ask the seller if is possible to buy from their website. Tokopedia customer protection and service is just a bad joke

They prioritise sellers more than buyers, which is absolutely riddiculues. Their policies clearly benefit the sellers more than buyers. If the buyer has problems or unhappy with the product, it is absolutely difficult to get resolution. So many hassle (recording a video, sending photos, sellers refuse to accept cancellation) is honestly giving me anxiety and stress. I never had this issue with Amazon or other western marketplaces. Super annoying and aboslutely riddiculus. You tried to give feedback to them and they simply said that's the rule, yeah no kidding. It's all about money and once they have your money, they don't give a damn if you're satisfied or not.

For our fam, tokopedia has the best customer service, they help us to get fully refund from an airline that changed their time and at first decided to gave us only 75% refund (we cannot take the exchange time). We really gratefull for Tokopedia service