togetherband.org Reviews 21

Outstanding. Great communication, user-friendly website and the products arrived in perfect condition. Highly recommend!

I ordered the Black Band For All Goals in humanium and it arrived in gold. I contacted customer services and then read the previous customer services reviews. I was worried that I would have a negative experience too, but I have to say that Nancy has been amazing and resolved the issue expeditiously.i needed the item to take on holiday and she had it delivered within 24hours. Great customer service. Thanks so much.

We ordered bracelets as Christmas presents for our team in October with a clear deadline in December. Not only was this deadline not met but we are still waiting 6 months later, "no reimbursements are possible" and not hearing back from them for weeks. This is just a terrible experience which is sad because the thought behind the product is nice. But I can really not recommend anyone purchasing them.

Just received my new Helena bag and I am in love! I have bought bottle top bags for years (decades even), ever since I fell in love with my first Bellani that I bought from The Eden Project. I wish you continued success. Thank you!

Placed an order in November 24 for 4 bands as Christmas presents. Initial customer service was great, allowing me to change one of the bands, but since then there has been no delivery, no updates, and no response to numerous email chasers. Appalling service and would not recommend anyone to purchase from them, despite the good intent.

Got two orders from together band. Great products and great story.

Bought a limited edition cosmos bracelet and red bead bracelet as gifts. Great products and love the brand ethos. Products delivered promptly .

Absolutely love these beautiful bands. All for a wonderful cause.

Awful customer service

Have not replied to my emails in ages, will get a reply when I use a different email address but then they ignore me once I explain what is going on.

Order took 10 months to arrive and when it did it was both incorrect and missing items. A great shame as they have a good objective in mind. Will not buy from them again.

Nearly a year on from when I placed the order...

Thanks for the swift delivery. Bands are great

Absolutely disgraceful customer service.. do not order from this company!
I purchased 4 bands as Christmas gifts on 08/12/24 and 1 was missing from my order.
I did get one reply at first to let me know my chosen band was out of stock & did I want a refund so I asked if I could actually just exchange it for a different one..
And after that email I am still waiting for a reply. I don’t know how many emails I have sent since as well as filled out a tonne of the customer service requests online. You get an automated reply to say please allow up to 3 days for a response which is hilarious as I’ve been waiting almost 3 months now.
They’re just scamming people out of money really and I’m so angry about it after reading other peoples experiences too.
I have no idea how this company has the backing of so many reputable celebrities & such a massive following on social media. They’re the worst company I’ve ever ordered from.
Which is so sad cos the products are actually real nice but it doesn’t make up for the fact that I have paid for something and not received it.
It’s literal daylight robbery.

Ordered and paid for 2 bands for Christmas gifts on 02/12/2024 - 12 emails later and promises of delivery and requests for a refund - still nothing - no bands and £64 out of pocket. The customer service is disgraceful -I am sorry I have to rate them a 1 star - they deserve a 0…

Ordered a band 3 months ago. still didnt get anything.

I placed an order on the 3rd of December and have contacted them multiple times asking for an update. No one bothers to respond. It's been a month.

Have asked for a refund and I doubt I'll hear back from them. Worst customer service ever. Have the decency to actually respond to people

I bought some items some years ago without any issue. However, with my last purchase in April 2024, they took ages to send. The package never arrived to me and was sent back to them. I wrote them many emails. 6 months have passed and they never answered. When I contacted them via instagram, they sent me an email asking me if I wanted a refund or if they should send me the items again. I believed they would actually send the items, but it was just silence from their side. I had to report the issue in Paypal. I can only assume this has become a scam bussiness.

AVOID.

I paid for an item on 28 May, which has still yet to arrive. Despite a standard response of "Your request ticket XXXX has been received and is being reviewed by our support staff. Please allow 3 working days for a response"......I have had no responses having chased in 7 separate occasions.

Agree with earlier reviews. Poor setup. Items not delivered and they repeatedly ignore emails. One can only assume that any money donated may be similarly mismanaged. Avoid.

DO NOT BUY FROM THIS BRAND!

Dreadful customer service. Ordered an item 20th July took two weeks before they told me it’s not available. Cannot contact them by phone. They still have my money. It’s now 1st August. I am in the process of trying to get my money back through my bank.

Ordered item on 3rd May. It never arrived. Emailed several times asking for an update with a few sporadic replies saying they were looking into it. Eventually after me posting on Facebook they advised item was out of stock and would issue a refund. Sent a refund via paypal and then rescinded same refund before it hit my account. So basically they changed their mind about giving me back my money!!
Contacted them several more times and they replied to say they are looking into it but basically did nothing. Eventually I got fed up and opened a dispute with Paypal which has been resolved in my favour. Doubt i would have ever been refunded without Paypal intervening. Refund was £297 so a lot of money to be out of pocket. I would recommend everyone to avoid like the plague unless you can afford to take a risk on losing your money AND receiving nothing.
They have removed my comments from their Facebook page, and continued to send me marketing emails advertising their products - as if i would ever take a chance and order anything again!!!!!!!!!!

AVOID AT ALL COSTS!!!

Terrible customer service. Placed an order, nothing arrived for weeks and no updates. Contacted customer service by email countless times as they didn't answer their web request page and you can't phone them.

Got so fed up, I told my bank and they tried to get the refund.

Emailed Togetherband saying the order should be cancelled and a full refund given.

Togetherband finally got in touch and sent out the products after I had emailed saying the order should be cancelled.

They said they would send me a pre-paid return envelope.

I returned the items and they have just had the nerve to tell me they are refunding my money minus the postage - they didn't tell me this before.....

Don't waste your money unless you want to throw it away!

Would give Zero stars if I could.....