My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... See more
Company replied
I cannot recommend TMT First enough for Samsung repairs. From the moment I booked, they made everything incredibly easy. The level of convenience was amazing, they arranged collection directly from... See more
Company replied
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable
Fast and reliable. Good job done. Thank you very much for bringing my Fold 6 back to life.
27 April 2026
Unprompted review
Reply from TMT First
Hi Michael,
We're glad you found our service fast and reliable, and even better that we could bring your Fold 6 back to life. That's exactly what we're here for.
We really appreciate your support.
Kind Regards,
Kay
Absolutely amazing
Absolutely amazing. So quick to resolve issues and easy to send away to Samsung. So helpful on phone also.
19 April 2026
Reply from TMT First
Hi Mr Kirby,
We're really pleased to hear you found the process quick and easy, and that our customer support team were helpful over the phone. Making things simple and stress-free is exactly what we aim for.
We truly appreciate you taking the time to leave such glowing feedback.
Kind Regards,
Kay
Flawless process and phone as brand new…
Flawless process and phone as brand new after repair, I have no complaints
29 April 2026
Reply from TMT First
Hi Funmi,
We're delighted to hear the process was flawless and that your phone looks as good as new after repair. That's exactly the standard we aim for everytime.
We really appreciate you taking the time to provide your feedback about your experience using our services.
Kind Regards,
Kay
Excellent service!
Excellent service!
My samsung z fold 7 had flicker issue and this was picked up and fixed very promptly.
26 April 2026
Reply from TMT First
Hi Kafayat,
Thankyou for the excellent 5-star review!
We're pleased to hear we could fix the flickering issue on your Fold 7 promptly. Providing fast, reliable repairs is what we're all about.
Thankyou so much for taking the time to leave feedback.
Kind Regards,
Kay
Very quickly dealt with repair
22 April 2026
Reply from TMT First
Hi there, Derek.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
The buds were replaced quickly instead…
The buds were replaced quickly instead of being repaired so we got them back super quick.
25 April 2026
Unprompted review
Reply from TMT First
Hi there, Tom.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great job done
Great job done, from collection from my home, updates on where my phone was in the process and returned promptly working and looking great.
Thank you!
17 April 2026
Reply from TMT First
Hi there, Tessa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
The only complaint I have is that I put…
The only complaint I have is that I put my invoice for the goods in the box they sent with my item and charging case. To then get a call asking for proof of purchase. I then had to email the same invoice because they couldn't find it.
21 April 2026
Reply from TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are sorry to hear this, sometimes during the booking in process invoices or any documentation containing personal data may be disposed due to strict GDPR regulations.
We apologise about any inconvenience caused.
Kind regards
Owen
Simple and smooth
The whole process was extremely simple and smooth, from the moment I contacted samsung regarding my problem to them collecting, repairing and redelivering my phone was a week. Extremely impressed and satisfied with the whole process.
20 April 2026
Unprompted review
Reply from TMT First
Hi there, Gethin.
Thank you for your fantastic feedback! We’re delighted to hear that the whole process, from first contact through to collection, repair, and return was smooth and straightforward. It’s great to know everything was completed within a week and met your expectations.
We really appreciate you choosing Samsung, and we’re so pleased you’re impressed with the service. If you ever need assistance again, we’ll be more than happy to help!
Kind regards
Owen
Very fast service
Very fast service. Replaced faulty samsung device with working and fully functional model. Excellent service.
24 April 2026
Unprompted review
Reply from TMT First
Hi there, Tony.
Thank you for your great feedback!
We’re pleased to hear you were happy with the speed of our service and that your Samsung device replacement is working perfectly. It’s fantastic to know everything is now fully functional. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Owen
The repair was really quick and fixed…
The repair was really quick and fixed the issue. Overall a great service !
10 April 2026
Unprompted review
Reply from TMT First
Hi there, Muhammad.
Thank you for your kind review!
We’re delighted to hear that the repair was completed quickly and resolved the issue for you. Providing efficient, high-quality service is what we aim for, so it’s great to know we met your expectations.
We really appreciate your support!
Kind regards
Owen
Updates , Fast, Quality Repair
Constant updates and pay portals were sent so I could keep my repair going as quickly as possible. Updates on completion and delivery back were prompt and exact. My repair looks like new !
25 April 2026
Reply from TMT First
Hi there, Steven.
Thank you for your fantastic feedback!
We’re really pleased to hear that our regular updates and payment process helped keep everything moving smoothly for you. It’s great to know the timing and communication met your expectations, and even better that your repair came back looking as good as new. We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Owen
Reply from TMT First
Hi there, Mrs Kinga Karolina Syska-Kiryluk.
Thank you for your feedback!
We’re glad to hear you were happy with our quick and efficient service. We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
The repair from start to finish was…
The repair from start to finish was done fast and efficiently.
24 April 2026
Unprompted review
Reply from TMT First
Hi there, Justin.
Thank you for your feedback!
We’re pleased to hear that your repair was completed quickly and efficiently from start to finish. That’s exactly the level of service we aim to provide every time.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Owen
Really quick service
23 April 2026
Unprompted review
Reply from TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
25 April 2026
Unprompted review
Reply from TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
24 April 2026
Unprompted review
Reply from TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
The service was great from start to…
The service was great from start to finish, letting me know when my watch was being picked up to when the repair was completed and being delivered back to me. Thanks 👍
24 April 2026
Unprompted review
Reply from TMT First
Hi there, Michael.
Thank you for your great review!
We’re really pleased to hear that you had a positive experience from start to finish and that our updates kept you well informed throughout the process. It’s great to know everything, from collection to repair and delivery, went smoothly with your watch.
We truly appreciate your feedback and your thanks, and we’re always here if you need us again.
Kind regards,
Owen
Overall service is good
16 April 2026
Reply from TMT First
Hi there, Ali.
Thank you for your feedback!
We’re pleased to hear that you found our overall service to be good. If there’s anything we could have done to make your experience even better, we’d really value your thoughts.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Couldn't fault the service at all
Couldn't fault the service at all, very pleased, kept me updated every step along the way and my item was collected from the house, sent for repair, sent back to the house all within 5 days.
5 star!
25 April 2026
Unprompted review
Reply from TMT First
Hi there, Sarah.
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were so pleased with the service and that the regular updates kept you informed throughout the entire process. It’s great to know the collection, repair, and return all went smoothly and within such a quick turnaround.
Your feedback means a lot to us, and we’re really glad we could provide a service you couldn’t fault. If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.