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TMC Fine Jewellers  Reviews 123

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and accommodating nature, making the entire process enjoyable and stress-free. The quality of the products, particularly the craftsmanship of the rings, is frequently highlighted as spectacular and beautiful. Consumers also appreciate the seamless and efficient service, with many noting the excellent communication and timely updates throughout their journey. The overall user experience, from initial consultation to receiving the final product, is described as amazing and personalized. However, some customers experienced issues with lead times not being accurate and needing to chase for updates. A few people also reported problems with stones coming out of their rings on multiple occasions, and one instance of a wedding band being returned with a missing stone after resizing.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Product

People report positive experiences with the product. Customers are delighted with the stunning quality and... See more

Service

Consumers consistently report positive experiences with the service. Many praise the helpful and... See more

User experience

Users describe positive interactions with user experience. Customers consistently praise the knowledgeable... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional craftsmanship and stunning... See more

Based on these reviews

Rated 5 out of 5 stars

The communication and timeliness was fantastic. We got step by step updates the whole way, never did we feel left in the dark or wondering where things were up to. TMC also beat all the time fra... See more

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Rated 5 out of 5 stars

Jordyn helped myself and my boyfriend with out ring consultation, she was so wonderful! We loved the boutique style showroom, felt very personal and less commercial than other places. Jordyn is great... See more

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Rated 5 out of 5 stars

From the very start, TMC were incredibly thoughtful and accomodating. They ensured we could attend their Perth pop-up when illness prevented us from making it in Sydney. Rose at the pop-up was so lo... See more

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Rated 5 out of 5 stars

My experience at TMC Fine Jewellers was nothing short of amazing. The whole process from consult to picking up the ring was so easy and truely made the moment feel even more special. The craftsmanship... See more

Rated 5 out of 5 stars

The team at TMC built a custom engagement ring for us and we couldn’t be happier with the ring and the teams support and updates throughout the process! Tom explained everything we needed to know abou... See more

Rated 5 out of 5 stars

Responsive to my questions, super helpful and lovely. My pendant and chain arrived exactly when promised. I loved that they sent a pre-video before it arrived, it built the excitement 🥰 Came in the m... See more

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Rated 5 out of 5 stars

My beautiful ring turned up, and I was ever more stunning in real life. I was hesitant in going with a lab grown stone, but its so beautiful. And shines as lovely as the true diamonds it sits next... See more

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Rated 5 out of 5 stars

TMC was amazing crafting my wedding ring, my first time buying something so important online, and I can not recommend them enough! Updates at each step and even with the Christmas break in between t... See more

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Rated 5 out of 5 stars

The customer service was amazing. Me and my partner both felt so comfortable and supported, no pressure at all and staff were so knowledgeable and helpful. The environment was stunning and calming wit... See more

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Rated 5 out of 5 stars

I had a great experience, Lexie was extremely knowledgeable and friendly. Explained everything I needed to know and catered to my preferences. As a bloke it was very daunting but everyone was super fr... See more

Rated 5 out of 5 stars

Amazing experience!! I went into the Sydney show room on the 16th of Jan to explore options for an engagement ring. Shelley was amazing throughout the whole process in helping me find the perfect ri... See more

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Rated 3 out of 5 stars

The things Customers need to know about this Company is they are in Australia, also the lead times are not accurate, I spent a great deal of time chasing them for updates, also not the difference... See more

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Rated 5 out of 5 stars

Great help received along the way! Also, the products are very beautiful, can't wait to receive mine! The only negative aspects I can think of are: issues shipping in some countries and not being able... See more

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Rated 5 out of 5 stars

TMC is such an amazing company. The Brisbane showroom was beautiful and all the ladies there are so kind and helpful. We went in to get my ring resized and everything was explained to us so well about... See more

Rated 5 out of 5 stars

I had the absolute pleasure of coming into the Brisbane showroom in August. The personalised service offered at TMC was so helpful to learn about all their amazing, unique rings, and I left knowing th... See more

Rated 5 out of 5 stars

From the very start with the design meeting for our custom ring the staff was extremely welcoming, friendly and knowledgeable. The whole process was very quick and easy with getting our initial design... See more

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Rated 3 out of 5 stars

Really enjoyed the level of customer service they extend, but my request for cursive font was forgotten and the addition of hidden birthstones felt like a waste of money. They are extremely tiny, almo... See more

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Rated 5 out of 5 stars

I honestly can’t recommend TMC enough (and I have several times). Literally every step of the way was such an amazing experience. We visited other lab diamond companies (just to shop around) and it fe... See more

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Rated 5 out of 5 stars

I ordered a wedding band for my future husband (Flat Brushed Dual Grooved Men's Ceremonial Band). My partner is a simple man, but these incredible designs (especially the one I picked hehe) are... See more

Rated 5 out of 5 stars

Emili made us feel so welcome and comfortable during the consultation. She listened so intently to what we wanted throughout the whole process and was so patient with us. Thank you TMC and Emili for b... See more

Rated 5 out of 5 stars

From start to finish we welcomed and serviced amazingly. TMC were knowledgable and helpful in looking through options and making sure we left knowing what we wanted. Would recommend!

Company replied

Rated 5 out of 5 stars

I purchased the Florence ring from Tom prior to going on a round Australia trip. I proposed to Holly in Tasmania on Christmas Day 2023. It was an absolutely amazing experience. Holly was blown a... See more

Rated 5 out of 5 stars

We had the pleasure of working with Shelley who was an absolute delight. She took the time to really understand our vision and was patient with us. The attention to detail she took was amazing and you... See more

Rated 5 out of 5 stars

The team was super helpful when I had questions, they were always fast to respond and they never made me feel like I was asking too many questions. The ring is just how I imagined it and it turned out... See more

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Rated 5 out of 5 stars

I loved my experience at TMC! They crafted both my engagement ring and wedding band. The process of picking out what I wanted was so easy, I never felt like I was being persuaded or upsold for either... See more

Rated 1 out of 5 stars

Vey dis satisfying dealing with this company… I would never shop here again nor tell anyone I know too I picked out my ring and made some errors on the design Went to cancel the order... See more

Company replied

Rated 5 out of 5 stars

The staff here at TMC from start to finish were absolutely amazing. They were extremely helpful, always catering to requests and overall just lovely people. The staff in the store are extremely helpfu... See more

Rated 5 out of 5 stars

We loved how educational TMC is about the details of buying an engagement ring on their website and Instagram page. During our Melbourne showroom consult, Emili was amazing at explaining what we need... See more

Rated 5 out of 5 stars

I had a lovely experience at my TMC appointment with Chloe. I really appreciated the phone call I received prior so that Chloe could have the pieces ready for me to look at on arrival. The show room w... See more

Rated 5 out of 5 stars

What an incredible service! The constant updates and communications was next level! Genuinely so happy I made the decision to get my partners engagement ring from you guys!

Company replied

Rated 5 out of 5 stars

I ordered my wedding band with TMC jewellery and cannot fault it! I got the Ava ring in platinum and it is absolutely stunning! The experience from start to finish was incredible, from trying the r... See more

Rated 5 out of 5 stars

Jewellery doesnt do much for me but the wife thought it was the best thing since sliced bread so it's alright with me too. The order process was easy and the staff very helpful.

Company replied

Rated 5 out of 5 stars

The worker there had so much patience when it came to the design and helping my partner pick. She made us feel comfortable and always included my partners thoughts and opinions. Very helpful.

Rated 5 out of 5 stars

Great experience the team were easy to deal with, very helpful, and the jewellery is beautiful. Everything went smoothly and I’m very happy with the result. Highly recommend.

Rated 5 out of 5 stars

So far i've found TMC to be very communicative via initial enquiry over the phone when I couldn't see booking availability online and by email. In person consultation was a great experience, everythin... See more

Rated 5 out of 5 stars

From my initial appointment with the team to receiving my beautiful rings, TMC have been a pleasure to work with. The rings are so gorgeous and I get compliments quite often. Couldn’t recommend the TM... See more

Rated 5 out of 5 stars

Tmc made everything less stressful and more exciting, with how they operate and the options, the team here in Brisbane went above and beyond to make sure that I was a a happy customer!

Company replied

Rated 5 out of 5 stars

A fabulous experience from the first consultation through to receiving the rings in beautiful stylish boxes. The team in Paddington really took the time to understand what we wanted and customised my... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing quality and experience. The whole process was so amazing. My fiancée and I both designed ring and both love them.

Rated 5 out of 5 stars

Awesome customer service. Consultation was informative and helpful in deciding what stone to use and sizing for the engagement ring. My fiancé loved her ring! 10/10 would recommend :)

Rated 5 out of 5 stars

TMC were amazing to work with! Our first appointment looking for an engagement ring and everything was explained so thoroughly - made it such a fun experience and a great start to our journey!

Rated 5 out of 5 stars

We had a great time at TMC this afternoon. Shelley was so lovely and made the experience so easy and enjoyable. The whole process was clear and we’re so excited to receive our ring!

Rated 5 out of 5 stars

Fantastic and friendly service, very happy with the whole process and well informed along the way of creating my piece!

Company replied

Rated 5 out of 5 stars

Cant fault the team or the rings we got custom made! The whole process & communication was outstanding.

Company replied

Rated 5 out of 5 stars

Every single step of the way was perfect and with the help of all the team at the Sydney showroom making this journey so easy! Thank you again to the whole TMC family

Rated 5 out of 5 stars

We had the loveliest time with Kira at the Sydney location! She was so kind and helpful with picking our dream wedding bands! I was able to customise my ring to be slightly bigger and it was a nil ha... See more

Rated 5 out of 5 stars

I met the lovely team at the Melbourne Showroom and worked with Alexis to hone in on what I really wanted. Alexis was so wonderful and so helpful, knew all the right questions to ask to get down all t... See more

Rated 3 out of 5 stars

everything pre was amazing original ring appointment to design purchase ring was great after that not so much I was told a few things would happen that didnt for example a video of the ring when it w... See more

Company replied

Rated 5 out of 5 stars

Shelley and the team at TMC have been amazing to deal with. Great quality rings and amazing customer service.

Company replied

Rated 1 out of 5 stars

I wasn’t planning on leaving a review, but was emailed multiple times asking for one. The beginning of working with TMC was great, they guided us through choosing rings, sizes,... See more

Company replied

Rated 5 out of 5 stars

The TMC team is not just good they are over the top fantastic. Not only did they meet my needs but they went beyond my needs and exceeded my expectations. Being someone from the US I was nervous in or... See more


Company details

  1. Jewellery Manufacturer
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.8

Excellent

TrustScore 5 out of 5

123 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing

Amazing! Lexie gave exceptional customers service and was a huge help!

We had done another similar consultation at another jeweller in North Lakes and had a terrible experience.

Lexie completely smashed that experience out of the water and made sitting down and discussing our wedding rings all the more exciting!!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent consultation

Rosa was so kind and helpful to us,
she explained things very clearly and was very understanding with all of our questions
she and the team were quick with responses and the quote

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Lexie was amazing during our…

Lexie was amazing during our consultation. She gave lots of options and suggestions, and helped us understand the process to ordering our rings. The experience was very personal and so many beautiful ring options!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience, Lexie was extremely knowledgeable and friendly. Explained everything I needed to know and catered to my preferences. As a bloke it was very daunting but everyone was super friendly and welcoming.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Emili understandood the vision

Emili was so understanding of the idea that i had, and was so informative. She was able to show me styles that really matched what I was going for and then build a custom piece

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Rose is a legend!

Rose was fantastic. Down to earth, extremely knowledgable, and made us feel very comfortable. A very lovely experience that completely befits the service.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

TMC were amazing to work with

TMC were amazing to work with! Our first appointment looking for an engagement ring and everything was explained so thoroughly - made it such a fun experience and a great start to our journey!

28 March 2026
Rated 5 out of 5 stars

Wedding Rings

We bought our wedding rings from TMC and couldn’t be happier with the process and our bands! Tom was fantastic, taking us through the various options and helping us refine our selections. He even arranged for our engagement ring to be cleaned (which we also bought from TMC) free of charge ahead of our wedding day. If you are after an engagement ring or wedding band, TMC are the way to go!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We had such a beautiful experience…

We had such a beautiful experience working with Mackenzie. From the very beginning, she didn’t need to ask endless questions to understand what we liked — she picked up on the subtleties in our answers and turned it into such a natural, flowing conversation.

She presented all of our options clearly and thoughtfully, without ever making us feel overwhelmed or pressured. We had visited a few other jewellers beforehand and often felt a bit pushed in certain directions, but that was never the case here.

Mackenzie made the whole process feel calm, personal, and genuinely special. We feel incredibly lucky to have had someone so intuitive and supportive guiding us through such an important moment. We truly appreciate the care and attention she gave us — it made all the difference.

28 March 2026
Rated 5 out of 5 stars

I attended an appointment with Lexie…

I attended an appointment with Lexie today in the Brisbane store. She was a delight to talk to and knew so much! She was a great help with helping me determine my design for a potential engagement ring, she made it easy. I would highly recommend her services to friends and family.

27 March 2026

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