Teachers Mutual Bank Reviews 

Absolutely useless customer support, Having to call 7 times for an account closure is ridiculous, Multiple calls for them to send an email. Massive wait times on hold. Each time I get connected they make me wait another 40mins to be connected to another department

What went wrong? Put on hold for 50 minutes, offered a call back. Three hours later no call back, so I called again, told there was a 40 minute wait time. After one hour I called again. Once again transferred to a 53 minute wait time. Whilst waiting I saw a message to call the fraud line, so I disconnected and called the fraud line …. 51 minute wait time …. still waiting ….”be courteous” they say …

Teacher's Mutual is a community focussed, ethical financial institution. Just enough branches where you can walk in and speak to humans. And the lovely staff could not have been more accommodating. Love your work guys!

Interminably long waiting times on the phone. I sent a fraud complaint by registered mail. I was fobbed off when following up and just told they did not receive it. Told to raise my concern with the company who committed the fraud.Hopeless.

The staggering lack of knowledge in this "bank" is very confronting. I have been a member since 1984 and nothing has improved. Probably worsened.
My funds are going somewhere else where the staff are professional and familiar with the operation. I am tired of waiting for up to an hour on the phone and then being told that they dont know the answer and suggested I call back.

Do yourself a favour and keep away from Teachers Mutual Bank. By a mistake from their end I lost access to my other account when they took over from Australian credit union (merger), when I contacted them to restore my access to my second account, I lost access to my main bank account again by a mistake from their end. They promised to have someone to call me to sort out the issue. No one contacted me since Thurday 20 August 2026 to now. I contacted them again and transfered all my money to another account which I have with a major bank. Their customer service is SHOCKING.

We just came home from Teachers Mutual Bank at Rooty Hill.
We cannot compliment Alyse Abbas enough, she was fantastic.
Alyse went above and beyond to help us, she was patient & gave us exactly what we needed when others have failed.
Well done Alyse and thank you so much for your help.

My partner has used TMB for over 40y
Iphone and card gone.
So is My partners Health.
I have sent All necessary paperwork 3 times. 6 long phone calls!
Almost a Year!
My solicitor is Gerard Morson. I live in Cowra. I can go to any bank or the Police station. If Necessary. Worst Service ever!

For 20 years, having joined in 1992, I sang the praises of the TMB (Credit Union). Over the last 10 years, the TMB's customer service has deteriorated in many ways:
1. long waiting times on the phone
2. poor keyboard options
3. no indication of wait times or call back facility
4. all this is far worse on weekends
5. poorly trained staff
6. we have moved to WISE for overseas trips and/or payments as the TMB has not innovated in more than a decade to support customers. Those PDF forms are a joke.
It saddens me to say that I would tell any friend or colleague to avoid the TMB. It has - probably due to mergers, poor leadership from the top and staff turnover become just another faceless corporate enterprise (without the enterprise).
Finally, the lengthy advertising and celebratory messages EVERY time one phones the bank are not respecting customer time. It is advertising. The disclaimer - of sorts - about treating employees with respect is very irritating (the tone is all wrong).
Darcy :(

Teachers Mutual Bank offers some of the most competitive loan and mortgage interest rates on the market, particularly for borrowers looking for strong value and fair lending options. Their rates are genuinely impressive and remain one of the main reasons I would recommend them.

The trade-off, however, is that the bank does feel limited in some areas compared with larger financial institutions. Branch locations are limited, which may not suit customers who prefer face-to-face banking. The app and website also need improvement, as they could be more efficient, user-friendly and in line with modern online banking standards.

Customer service also remains an ongoing issue, particularly when trying to resolve matters through the app or online channels. While the bank is very competitive with its loan and mortgage products, the digital banking experience and customer support need further development.

Overall, Teachers Mutual Bank is a strong option for competitive home loan and mortgage rates, but there is room for improvement in its online services, app functionality and customer support.

The most absolute useless and stupid bank I’ve ever known. They don’t even send you a text message or email to let you know they’re doing maintenance on a weekend and the app/internet banking not working. So if you leave funds in your savings like me, you’re doomed! What a pathetic excuse for a bank. I will be telling every one I know to never use them.

Generally I have no trouble with my general banking BUT I tried to have money transferred from the USA on two occasions and nothing arrived . The US Banks followed all the protocols but after actually months of trying still nothing and one amount was fairly substantial.
I contacted the TMB and spoke to a very nice women but said they can't intervene as the 'middle party' who I think is situated in Asia just bounced back the money finally to the US bank.....The US bank finally used an ANZ international transfer number and it arrived in 8 hours!!!!! (I don't have a ANZ account but it arrived!!)

Recently had a problem with a deposit being transfered into my account. I thought the company I was dealing with were fobbing me off. Turns out I had a block on my account put there by the bank that apparently rang me once and when I hadn't answered they left a message, which I didn't get. For 4 months I kept having to deal with the company. 3 times I rang the bank (always a difficult operation) to make sure I was providing the right details. On the third time I was told about the block. At this stage I had activated AFCA. Started on the 6/11/25, finally sorted early March 2026. They don't care, they are merging which apparently will make it better!

It's a trade-off: they work fine, but don't bank on getting great customer service or a physical branch to visit.

You are the WORST BANK EVER! constant issues transfer money, your website is barely working properly and your constantly doing maintenance on weekends when people needs funds.

I’ll never bank with you ever again!

Shockingly painful, failure to provide reasonable service including technical issues and blocking of OSKO payments, additionally, failure to address fraud concerns and follow up with customers. Have fun calling five times with a 65minute wait to have nothing resolved.

This credit card let me down big time when I tied to use it overseas. I had all my settings toggled to allow overseas purchases but the first time I tried to make a purchase my card was blocked by their fraud department. Totally embarrassed and let down by this bank. Luckily I had a CBA card to fall back on.
The fraud department said they couldn’t see my card settings! What! This is just a hick bank and will be closing my account when I get home. Reading other reviews I see I’m not the only one this has happened to. Trying to contact them is near impossible too.
Another experience happened where they let a scammer make a purchase on my credit card after they made multiple attempts.
Incompetent fraud department.

For some reason, after 50 plus years as a member I have been completely shut out. I can't access my accounts, I've had my credit card cancelled and being treated like a criminal.
Thomas C Hruza
7151569

Sent an increase cc email - ring after a week supposedly they haven't received it... Its the correct email address so now someone has all my personal information.

Closing all accounts.

If you want to be left completely stuck in a foreign country, without the capacity to pay for anything, then you should definitely get the TMB credit card. Every time I go overseas they block it. They say it is live chat on their website but it takes days for them to reply to my messages to get it unblocked. Then they just reblock it a couple of days later, and it starts all over again. Is this the world's worst credit card? It is if you want to travel anywhere but Australia, it definitely is!