TITAN PMR Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge during setup and training. Many highlight the exceptional customer service and support, noting the team's helpfulness and dedication throughout the process. The Titan system is frequently described as easy to use, efficient, and a significant improvement, streamlining workflows and saving time. Reviewers also appreciate the seamless and professionally managed implementation, ensuring smooth transitions and quick adoption of the new system. Many users consider the product a game-changer, praising its ability to eliminate errors and provide powerful, time-saving features.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

Customers had positive experiences with user experience, finding the new system intuitive, easy to learn, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional support and expertise... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Product

Customers consistently note positive experiences with the product, with many describing it as revolutionary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(392)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Atique

Atique gave me training on repeat flow. His style of teaching was the perfect blend between giving knowledge and asking questions - which really cemented the information in my brain. great attitude, great teacher, very knowledgeable and supportive. thoroughly enjoy my hour session with him. Props to Atique!

23 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alanna for taking the time to write this review of Titan's Repeat Flow and Atique's style of teaching and his attitude. All our implementers have worked in pharmacy before and know how to relate the product to the scenarios you face on a day to day basis. Thank you again.

Rated 5 out of 5 stars

Helpful and Informative

Nas was very helpful and took the time to clearly explain all the extra functions that come with Titan. She was very patient and informative.

27 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rothley pharmacy for this fantastic review of the helpful and informative training that Nas provided to you. We look forward to providing continued support.

Rated 5 out of 5 stars

Highly recommend Atique

Highly recommend Atique. Good training

26 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Naweed for this review of Titan PMR and Atique's training. Glad that you recommend us.

Rated 5 out of 5 stars

Nas in implementation

We Spoke with Nas in implementation, shes been brilliant - the team was feeling very well supported and very well guided! Nas is so knowledgeable and her approach has made the team feel more confident.
As a pharmacy owner the service and support recived has been exceptional! our Transiton into using Titan has been a good experince with Nas's support.

26 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mina for this review, it is great to read that your transition to Titan PMR has been a good experience, thanks to Nas's support. At Titan we know that changing PMRs can be daunting and that is why we have implementers such as Nas supporting you on the transition.

Rated 5 out of 5 stars

Dexters Pharmacy-It’s been an amazing job so far

It’s been an amazing job so far. We just went live just close to a month ago and Maj and his team has been amazing and just want to say thank you for all your assistance. Nothing was too much to ask.

20 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Chukwuma and Dexters Pharmacy for this 5* review. Congratulations on going live with Titan and it is great to read that it has been an amazing experience for you. Thank you for mentioning Maj and the team for supporting you. We will continue to provide the same level of support now that your implementation stage has been completed.

Rated 5 out of 5 stars

Seamless Implementation, Outstanding Support

We cannot speak highly enough of the outstanding support we received from Titan and our implementation lead, Nas. From day one, the onboarding process was seamless — Nas was incredibly knowledgeable, patient, and responsive, guiding us through every step with clarity and confidence.

A special thank you also goes to Saj, who was fantastic in introducing and promoting Titan to us. His enthusiasm and clear understanding of how the system could benefit our pharmacy gave us the confidence to make the switch — and we’re so glad we did.

Thanks to Titan’s innovative platform and the exceptional support we received, the setup was smooth, and we were up and running in no time. Since adopting Titan at Summerfield Pharmacy, we’ve seen a significant transformation in our workflow. Our efficiency has improved across all areas of the business, and most importantly, our patients are benefiting from a much smoother, more streamlined experience.

Titan has also enabled us to massively increase our clinical and private services. The system’s intelligent design has freed up time and resources, allowing our team to focus more on delivering person-centred care and expanding the range of services we offer.

We wholeheartedly recommend Titan — and a heartfelt thanks to both Saj and Nas for making the transition so easy, effective, and genuinely enjoyable. This has been a game-changer for our pharmacy.

19 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

This is so good to read Kishan, thank you for taking the time to write this review. We built Titan exactly for the objective of improved efficiency and safety whilst freeing up the pharmacist to provide person centred care and increase the range of services they provide.
Thank you for mentioning Saj and Nas and the support that they have both provided to your pharmacy group.

Rated 5 out of 5 stars

Today Nas came into our pharmacy

Today Nas came into our pharmacy, Langley pharmacy and showed us how to use Titan. She was very patient with us as it was as a new system to all of us. It was lovely having her today with us!

19 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Congratulations Langley Pharmacy for going live with Titan, good to know that Nas was onsite to support you. Thank you Bhavba for giving Titan a 5* review.

Rated 5 out of 5 stars

My experience with titan was great

My experience with titan was great! I had Nas as my trainer and she was lovely! She explained everything well and in thorough detail! Would definitely recommend her as a trainer.

19 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Great to hear that your experience with Titan was great, Dave and thank you for writing this review of Titan and Nas as a trainer.

Rated 5 out of 5 stars

The best pharmacy PMR.

"I've used Titan for a couple of years now, and I can confidently say it's the best PMR system I've worked with to date. We previously used ProScript and RxWeb, but Titan stands out as far superior in terms of functionality, user experience, and overall efficiency.

The PMR system has significantly freed up my time, enabling me to offer both NHS and private services—something I don't believe would have been possible without Titan. They are constantly introducing new, optional services, many of which we've adopted. As a result, we've seen noticeable improvements in both revenue and operational efficiency.

One aspect I particularly value is the courtesy call I receive every three months. These calls ensure I'm aware of the latest updates and available programs. As any busy professional knows, it's easy to overlook new features or plan to follow up later and never get around to it. These check-ins help me stay current and make the most of what Titan has to offer.

Titan has transformed the way we work and allowed us to provide services that we otherwise wouldn’t have been able to offer."

18 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow what a fantastic review, thank you Mohammed. Its very important to have a review from the perspective of someone who has been using Titan for two years and who has tried other PMR systems. Its great to read that you have been freed up and there are improvements in revenue and operational efficiency and that you are now offering more patient services. Here is to your continued success.

Rated 5 out of 5 stars

New apps on Titan

The new apps on titan are brilliant, the fridge log and titan 2.0 ai are very useful tools we have been using them for a little over 2 weeks now and it has made things so much easier. The fridge log you can scan with the edo and enter on there dont need to go on a PC anymore so much quicker much more efficient. Nas from titan explained it all in detail making it much easier for us all to use the new apps. Thanks again Nas!!

17 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Jagdeep, it is great to hear that you like the new apps and that you appreciated the call from Nas. Here is to your success.

Rated 5 out of 5 stars

Coming on to a year with TITAN

Coming on to a year with TITAN, mega impressed with the continuous improvements to the system. Titan listen to customers and implement. Fridge-Log is now available, and Patients Insights are going to be extremely useful - Stock management and plenty more in the works. Previous PMRs literally sat on what they had - with TITAN every other week there's an update bringing exciting new features. Titan Ai replaces Titan X - looking forward to this once full use is available! - Annual call from Nas keeps me up to date with all the latest new apps and makes sure we are making the most of the system. Thanks once again!

17 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Safys Chemist glad that one year on and you are still mega impressed. Our inspiration is pharmacies like you who make suggestions for developments that make a real difference to every day practice. It is great to hear how much benefit you will derive from the new apps.

Rated 5 out of 5 stars

Great PMR provider

Great network of friendly/helpful and informative team members. Also - a very good PMR system making operations within the pharmacies so much better. We recently launched a 5th branch, and Nour/Bhav were excellent with the launch & team and responsive to any initial issues etc which mya have arisen.

19 May 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mitesh, your review means a lot to us as this is your 5th branch that you have installed Titan in. Thank you for mentioning the excellent support of Nour and Bhav. We will continue to support all of your branches.

Rated 5 out of 5 stars

Atique and Vicky both are marvelous…

Atique and Vicky both are marvelous delegate of titan team Excellent Customer service

13 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Muhammad for this 5* review and for saying Titan Team of Atique and Vicky are marvellous. We all think you are marvellous too.

Rated 5 out of 5 stars

Titan training session I recently had the opportunity to…


I recently had the opportunity to attend a Titan training session led by Nas, and I must say, it was an outstanding experience She explained everything clearly, answered questions, and The session was interactive, well-paced, and really helped me understand how to use Titan effectively. Highly recommend this training!
By the end of the session, I felt much more confident in using Titan and understanding its features
Overall, I would highly recommend this training to anyone looking to get a better grasp of Titan. Thanks again, Nas, for such an insightful and helpful session!

10 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Zuha for this 5* review of Titan PMR and the training session delivered by Nas. We look forward to getting feedback on the way you are benefiting from the system.

Rated 5 out of 5 stars

Great service

Dan at Titan was there through every step supporting us with the implementation and sorting out any questions and issues. Really helpful with all staff. A pleasure to work with

5 May 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Charlene for taking time to write this review. Glad that Dan was able to support you through the implementation process. Here is to your success.

Rated 5 out of 5 stars

Titan is a great system

Had a face to face training session with Nas, great experience and very benefical. Nas was amazing at explaining everything we needed to know and went through a step by step process on how to effectively use Titan. Nas has been very helpful to all the team and made sure everyone knew everything about Titan before the end of the day. I defiantley am feeling alot more confident in using Titan after this session. Nas has been absolutely amazing and fantastic in teaching Titan. 10/10 for her hardwork and effort and mostly her time she gave us all. Very polite and well spoken. She has been exceptional throughout the entire process, a big Thank you to Nas.

10 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Shazia for taking the time to write this review. Glad that you feel more confident and that Nas has provided you with excellent training and support. Nas and the team will continue to support you.

Rated 5 out of 5 stars

Atique was really helpful

Atique was really helpful, we had a lot of issues and he fixed everything. I was glad to to be connected with him.

6 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Aiman for this review of Titan PMR. Glad that Atique was able to support you and fix everything. Here is to your continued success.

Rated 5 out of 5 stars

TITAN...Gamechanger

We had TITAN installed before Christmas 2024 and naturally we as a team were nervous trying to implement a new system at the busiest time of the year. However the implementation team and Ashley in particular were fantastic and the help we received was amazing. The system has made our pharmacy much more efficient and me as the pharmacist and the whole team are so happy. Amazing workflow, great interface and very user friendly. The support team are so fast in picking up the phone too. Overall an amazing change to our pharmacy and the way we work.

3 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you David for this fantastic review. We understand that changing PMRs can be daunting and that is why we put so much emphasis on our implementation and support process. So good to know that Ashley has supported you and you have had a good experience and now you are reaping the benefits that Titan brings and that you and the team are happy.

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