Titan Mutual Lending Reviews 71

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

My experience working with Karcher Smith was excellent. The entire process took about a month and Karcher and Lizette were great. I received emails, text messages, and phone calls constantly updating... See more

Rated 1 out of 5 stars

Total scam. If you're desperate and can't get a mortgage or loan anywhere else I suppose that being charged exorbitant fees and lied to will work. They stated 2.5% interest rate when in fact it was... See more

Rated 5 out of 5 stars

My friend referred me to Titan Mutual Lending. I had my doubts given that there are many other large lenders out there. However, they were able to offer me an extremely competitive rate, while lowerin... See more

Rated 5 out of 5 stars

We had an amazing experience with Titan Mutual and specifically our Loan Officer John S. Thomas. Our refinance closed in 22 days from first contact! John was very responsive to our questions with a... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant

Information provided by various external sources

Our Vision is to change how the mortgage industry conducts business by building long-lasting relationships one loan at a time. We aim to go beyond the needs and desires of not only our clients but also our staff who work tirelessly to make everything possible. Developing an employee-centric workplace fosters an environment for TML to become an industry leader. Through the efforts and dedication of TML’s staff, we strive to provide excellence in all aspects of the mortgage process. We understand that a mortgage is not just a transaction but rather it is a path to your American Dream.


Contact info

3.9

Great

TrustScore 4 out of 5

71 reviews

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Rated 5 out of 5 stars

A Happy Customer!!!!!

My experience working with Karcher Smith was excellent. The entire process took about a month and Karcher and Lizette were great. I received emails, text messages, and phone calls constantly updating me with the new status of my loan process. I would recommend Titan Mutal to all of my family and friends and will always be grateful to Karcher for his expertise, professionalism, and patience.

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Titan Mutual Lending experience was…

Titan Mutual Lending experience was great refinancing our home. Melissa Baldwin was amazing always available to answer any questions we had. I am recommending anyone who wants to refinance their home to Titan especially Melissa. Thank you Melissa you made the process so painless.

29 July 2022
Unprompted review
Rated 4 out of 5 stars

I want to take a few minutes to…

I want to take a few minutes to recognize one of your personnel that took his time to help me during this process. His name is Ryan Beardshear. He has been awesome and very Kind and treated me as a human being and not trying to take anything away from me but to be an assistance.He provided open communication with me and advised me every step of the way to ensure everything was completed and correct and gave me peace of mind in this process. I Just wanted to express my gratitude for your services. I am grateful that you were placed in this process to assist me.

I wish Mr.Beardshear nothing but the best for you and all of your evendores!

Thank you Robert M King

10 May 2022
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. If you're desperate and can't get a mortgage or loan anywhere else I suppose that being charged exorbitant fees and lied to will work. They stated 2.5% interest rate when in fact it was 4.75% and THEN they rolled all their costs/fees into the loan. Their letter said "Personal and Confidential" as well as "Financial Document Enclosed". They have much of our financial information in the letter which makes my USPS mail a risk to thieves who steal mail for this very purpose. Beware!

9 April 2022
Unprompted review
Rated 5 out of 5 stars

Old fart here!! No Bull GO GATORS!!!

Old fart here, don't really leave reviews unless I am ready to tear em a new one!
These folks got me a better deal and took the time to help this old geezer out. They explained the process a good deal to me, called another place before this and got bored hung up. Felt like a robot was taking my order. Leaving this review for actually listening to me and not talking over me even if Im a pain in the . All I care about it the damn results! Getting my new AC Baby! wooo 6 BITS A DOLLAR ALL FOR THE GATORS STAND UP AND HOLLER!

11 February 2022
Unprompted review
Rated 1 out of 5 stars

Beware of scammers

First and foremost, my name is, Alberta Carbajal. On 12/28/2021, I had received a personal and confidential document enclosed from, RE: Lender Blocked for Privacy* EnTrust is not affiliated with current lender. Second, there EST. ESCROW offered me an REFUND AMOUNT of, $3,616.08 and an ID number and that my mortgage will be lowered to, $764.49. worst of all, they asked me to call them to up grade my information on the mortgage!! Last but not least, I don't own a home or have a mortgage. So there for, they just want my personal information, my Social, Birthday Address and my Licence number so they can use my personal information to access what ever they are up to. Please beware that they are scammers out to get your info. and use it for there own personal use. I tried calling them and couldn't get through because it doesn't exist, it's a fax machine! I just want to share with all who are victims, please beware that they are scammers!

29 December 2021
Unprompted review
Rated 1 out of 5 stars

Phishing scam, not connected to your bank

Fact: Their BBB rating is 2, and has hundreds of complaints. Their advertising practices are about as deplorable as it gets.

Three days ago, we received a very official-looking financial statement, complete with the perforated ends from EnTrust Lending, dba Titan Mutual Lending. When you open this, it looks like an IRS document as it has the 2021 tax year mark on the top right.

As I read this, it showed a five-digit escrow refund and an attractive rate of under $1,300 a month for my mortgage. I'm genuinely excited. So naturally, I called them.

My excitement quickly faded as I had to endure speaking to someone with very bad English and a thick accent. A dead giveaway this was not a company that employed US-based customer service reps, but more like the Philippines.

She was very nice to talk with, but she ask dozens of questions about my bank, our finances, and she wants to confirm your address. Okay, time out. They did not partner with my bank.

Apparently, they just bought a mailing list, which contains public data about my home. Anyone can buy this information from a data broker. This data includes your address, your home's purchase price, and the mortgage lender.

Privacy laws can only protect you if you know how they work. In this case, EnTrust Funding LLC dba Titan Mutual Lending is a California firm, and California has some of the strictest privacy laws in the USA.

It's called the CCPA (California Consumer Privacy Act). Unfortunately, I live in Colorado, so the CCPA does not protect me.

However, on 8 July 2021 -- Colorado passed into law, the Colorado Privacy Act (CPA) which is every bit as good as California's.

My advice to anyone who does not want this kind of "phishing" advertising scam, is to write Mutual Lending a "cease and desist," letter. You simply ask them to delete all your personal information including removing it from any 3rd parties they gave it to or sold it to. And you give them 30 days to comply.

Go to the post office and be sure to send this certified, mail receipt. You must keep the green copy verification mailed back to you as this will have the name and a signature from Mutual Lending.

If they send you another solicitation ever again, then you file an official complaint with your local District Attorney (DA).

Here's their mailing address:

Titan Mutual Lending Inc.
Attn: Complaints
250 Commerce, Suite 220
Irvine, CA 92602

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased client

Hi, I had heard about your company through Evan Ammons. She gave My information to Alain Dang to see if I would Benefit in re-flying my house. From day 1 Alain has been OUTSTANDING! He went through My whole loan process with me. He has been there through every step and had explain to me the process and details. He also has the best team when it comes to the process and knowledge of my loan. I am very pleased and happy that Evan referred me to Titan loans. I recently got an email regarding my first payment in December, I had a few issues with printing out the loan payment, so I sent an email to your company, and couldn’t believe how quick they responded. Your company is very pleasant and great to deal with. Thank you for a great smooth experience.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Broker and Streamlines Processes

Mr. Luis Canul worked with us from start to finish to creatively, cost effectively, and professionally refinance our mortgage. Luis provided clear and concise options, explained everything about the products and the process, and even built a proposal to enable us to consolidate our other non-mortgage loans. Titan Mutual Lending also provided us with a very modern, simplified, and easy to use platform of tools to expedite the application process.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Alain Dang is an excellent Sales…

Alain Dang is an excellent Sales Manager and helped my husband and I with our first refinance. He made the process simple and helped us feel confident with the refi. He made sure to explain every detail when we asked and kept us in the loop the entire way. Alain is great to talk to too so it made the process enjoyable. We highly recommend Alain to anyone looking to refi or finance their home.

16 October 2020
Unprompted review
Rated 5 out of 5 stars

Alain Dang

Alain Dang was a pleasure to work with. He was very informative, communicative, and got me a great rate for my refinance. I couldn’t have imagined an easier process and will surely use him from now on for all of my lending needs.

14 October 2020
Unprompted review
Rated 5 out of 5 stars

Alain was awesome

Alain was awesome! He walked me through every step of the process and helped me figure out what the best course of loan was best for my budget. I’m super happy and it was a smooth process and very quick!

12 September 2020
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient Refi

I can't thank Titan Mutual Lending, and Frankie and crew enough for this experience! I was looking for a streamlined VA Refi and that is what I got! Frankie was professional, attentive and made the whole process seem like a dream. Thank you! 5 Stars from me!

28 August 2020
Unprompted review
Rated 5 out of 5 stars

5 Star Customer Service!

I was referred to Luis Canul by my neighbor. Luis and everyone at Titan Mutual Lending were very informative and kept me updated throughout the process. Luis addressed all my concerns and guided me towards the right direction. I will definitely recommend Luis to my family and friends.

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Luis Canul

The service I received from was Luis Canul was awesome. He provided me with excellent customer service and is very knowledgeable of his job.He was able to get all my answers answered in a very timely matter. I would definitely recommend Luis to anybody that is considering having there loan processed. I am going to pass on to my family and friends his information.I give Luis 5 stars
for the service he provides.

8 May 2020
Unprompted review
Rated 5 out of 5 stars

World class customer service!!

World class customer service is all I can say about Joshua Branstetter. From the moment we started all the way to the very end. I’m very grateful for his professionalism, patience and understanding. He was upfront where we stood and he found a great program for us to refinance. His team also took the time to help us by giving us guidance on how to fix our credit. Excellent job!!

16 March 2020
Unprompted review
Rated 5 out of 5 stars

I actually dreaded the thought of going…

I actually dreaded the thought of going through a refinance and put it off for quite awhile. My loan was handed over to Joshua Branstetter at Titan Mutual Lending and I have to admit this time the process was the easiest I've ever experienced. Joshua was always available to answer any of my questions or concerns. If he didn't have the answer when we talked he got back to me.as soon as he had the answer. Joshua was very good about keeping me updated as to where we were in the process and tried to make sure I was comfortable with the process. He even went out of his way a couple times to help me. It was a real pleasure to work with Joshua.

7 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!

Just finished up our re-fi and Mr. Branstetter was key in making this a quick and painless experience. All communication was clear, concise and prompt. I appreciated the quick and complete responses to all of my questions. I can't believe it all went so smoothly! I highly recommend Titan Mutual to anyone considering a purchase or re-fi. I've been through several purchases and re-finances and this was by far the easiest. Thank you to Joshua Branstetter! You are fabulous.

12 December 2019
Unprompted review

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