tiney Reviews 223

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and attentiveness, highlighting their dedication and gentle nature. The customer service is frequently described as amazing and supportive, with many appreciating the prompt and helpful assistance provided for various inquiries. People are very satisfied with the overall service, noting the smooth onboarding process and the positive impact on their children's development. The user experience, particularly with the app, is also well-received for its ease of use and ability to keep parents updated. However, some customers also noted issues with the app, such as difficulty with dates and incorrect initial invoices. A few people expressed dissatisfaction with the company's communication and organization, citing unreturned messages, vague answers, and a lack of coordination between teams. Concerns were also raised regarding the complaints process and the handling of certain issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the childminders for being kind,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the supportive and helpful... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the thoughtful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the smooth onboarding process and the... See more

Application

Clients share positive opinions on the app, highlighting its convenience for paying fees, getting updates,... See more

Based on these reviews

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied

Rated 5 out of 5 stars

My childminder, Emma Christmas was absolute god sent. First day my kids were in her care, they wouldn’t stop blasting my ears with all the amazing activities they did, from art n craft to bubble play... See more

Company replied

Rated 5 out of 5 stars

We liked Laura as soon as we met her. She is naturally kind, welcoming and trustworthy. Our son has now been with Laura a few days a week for 3 months and we (including our son) couldn’t be happier. L... See more

Company replied

Rated 5 out of 5 stars

My baby started at about 14 months old at blessing Montessori in Dudley and i’ve been really happy with the experience. From the very beginning, the onboarding process was smooth, reassuring and... See more

Company replied


Company details

  1. Child Care Agency
  2. Babysitter
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our Tiney childminder Natasha

We love our Tiney childminder Natasha. The whole experience has been excellent, from the professional and nurturing approach from Natasha, through to the convenience of the app to pay fees and get updates. I would highly recommend Natasha and Tiney!

16 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your lovely review Hannah 💜

We’re so pleased to hear you’ve had such a positive experience with Natasha and are enjoying the ease of the app too 😊 We really appreciate your recommendation!

Rated 5 out of 5 stars

Making Memories

We enrolled our son with Michelle at Making memories at the end of the summer last year- Michelle was extremely patient from the start- our son was very clingy towards his mum but with some guidance from Michelle he soon became well ajusted and now he absolutely loves going to his child minders! Michelle routinely takes the children out and completes a wide range of activities during the day with them all- I could not recommend her enough!

15 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for sharing this Elliott 💜

It’s lovely to hear how well your son has settled and how much he enjoys his time with Michelle 🥰 It’s great to hear he’s loving all the different outings and activities too 🎨🌳✨

Rated 5 out of 5 stars

Natasha and Amber (Tiney in Ellesmere…

Natasha and Amber (Tiney in Ellesmere Port) are wonderful childminders —kind, caring, and very attentive. Our little one is always happy and well looked after, which gives us great peace of mind. We highly recommend them to any parent.

10 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your lovely words 💜

We’re so happy to hear how well your little one has settled with Natasha and Amber. Knowing your child is happy and well looked after means everything. Im sure they will really appreciate the recommendation! 😊

Rated 5 out of 5 stars

So far my experience with tiney has…

So far my experience with tiney has been amazing. Great training, when I needed help my emails were answered within 24hrs, my mentor Katie is so supportive and always there if I need help. Now I am fully registered the support keeps on coming with others too. I would recommend tiney to anyone who is wanting to start in childminding. The 12% is worth it with all the support you receive x

7 April 2026
Unprompted review
tiney logo

Reply from tiney

Jade it is lovely to know how much you’ve valued the support from Katie and the team 💛

Also fantastic to hear you feel the membership fee is worth all the guidance, resources, and support it provides 🙌 Your recommendation means a lot and we’re lucky to have you as part of the tiney community 💜🌟

Rated 5 out of 5 stars

Starting at 14 months old with tiney blessing Montessori

My baby started at about 14 months old at blessing Montessori in Dudley and i’ve been really happy with the experience.
From the very beginning, the onboarding process was smooth, reassuring and the learning environment is very impressive which made the transition feel so much easier for her. She’s always looking forward to going back to nursery everyday.

Since the past few months she has grown so much in confidence and independence. We’ve also noticed a big boost in her language development, which has been amazing to see. It’s clear that a lot of thought and attention to detail goes into how the children are cared for, and that really put my minds at ease.

Overall, we feel really lucky to have found a place where our child feels safe, happy, and supported to thrive.

7 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for sharing your experience Vincent! 🌼

We’re thrilled to hear your little one is growing in confidence and enjoying every day at Blessing Montessori. It’s wonderful to know her tiney setting is supporting her so well and giving you peace of mind 🌟💚

Rated 5 out of 5 stars

An excellent childminder

I really love the environment my baby is, this child minder is exceptional, she's excellent about everything which i will recommend every parent to work with her. Am now relieved working with her.

7 April 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much Agnes 💛

We’re thrilled to hear your little one is happy and it means a lot to know you’d recommend her to other parents 🙌✨

Rated 5 out of 5 stars

I registered with Tiney this…

I registered with Tiney this April,2026, and their support has been amazing from day one. Throughout training and beyond, they’ve always been patient with my many questions and incredibly helpful with training, assessment, and anything I need. I’m really proud to be part of such a supportive community

5 April 2026
Unprompted review
tiney logo

Reply from tiney

So happy to hear you’ve felt so supported from day one N tahir 🌟

It’s great that the training, assessments, and guidance have been helpful, and we love having you as part of our community 💜

Rated 5 out of 5 stars

Incredibly supportive and understanding

From start to finish it took me 6 weeks to register. The tiney team and my advisor has been incredibly supportive and answered each and every question I had with no judgment. Lovely experience for me. I can highly recommend becoming part of the tiney team!

27 March 2026
Unprompted review
tiney logo

Reply from tiney

Zeldre, its o great to hear how smooth and supportive your journey has been ✨

We’re really glad you felt comfortable asking questions and had such a positive experience throughout 😊

Thanks so much for the recommendation it means a lot 💜

Rated 5 out of 5 stars

I found tiney to be very competent and…

I found tiney to be very competent and proactive in processing all the paperwork. My advisor Carla has been amazing, responsive and helpful at all times, she has always been prompt in answering my queries and friendly. The pre registration call and visit were both so positive and both Annabelle and Angela me feel completely at ease.
The training with tiney is excellent and easy to achieve in your own time.

27 March 2026
Unprompted review
tiney logo

Reply from tiney

So lovely to hear about your experience Julie💛

We’re really glad Carla has been such a great support, and that Annabelle and Angela helped you feel at ease from the start 😊

Amazing to hear the training has worked well around your schedule too, that flexibility is exactly what we aim for ✨

Rated 5 out of 5 stars

From Nursery Manager to Registered Childminder, Amazing Support!

I started with tiney on 19th December and received my registration certificate by 23rd March, such a smooth and well-supported process.

I was a nursery manager looking for a career change. Although I originally planned for September, tiney supported me in fast-tracking my journey and getting registered by March.

The training and webinars were excellent, even with my experience, they were great refreshers. I especially found the recorded sessions helpful and listened to them like podcasts during pre-registration.

My pre-registration and pre-visit calls were with Carla, who was thorough, supportive, and really put me at ease, especially before my inspection.

I couldn’t recommend tiney enough. I’m so excited to begin my journey! Thank you, Carla, for all your support! 💙

23 March 2026
Unprompted review
tiney logo

Reply from tiney

This is so lovely to read Jodie, thank you for sharing 💜

We’re really glad you felt supported throughout as it’s exactly what we aim for.

I’ll make sure your kind words are passed on to Carla, she’ll be so pleased to hear this 😊

Wishing you the best as you get started, its such an exciting next chapter! ✨

Rated 5 out of 5 stars

Proud to be part of the Tiney community

I’ve registered with tiney as a childminder in December last year. They’ve been really supportive throughout my training, and after that. they never got tired of the plenty questions I had and still have till date. Whenever I have a request with billing, contracts, or anything else they are always very helpful to assist me, and/or explain things to me. I’m proud to be part of this community!

24 March 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your kind words Zsuzsa 💜

We’re really glad you’ve felt supported 😊 and we’re always here whenever you need us. So proud to have you in the tiney community 💫

Rated 5 out of 5 stars

Couldn't recommend it more

We were thinking If it's worth paying all the extra fees compared with registration directly with Ofsted . But so far I am beyond impressed with the platform, they make everything sooo so easy. Everything moved in the same time, compared with Ofsted where you need to wait for something one thing to move on to the next thing, and you don't have any idea how long it's actually to take.
Loved all the trainings, the way the theory assesment is done, how supportive the assessor was when she came for the home visit.
I've recently registered, and so far, I couldn't recommend it more.
Worth every penny - And if you add up all the trainings, fees, insurance, etc it might not be a big difference at the end of the month .

21 March 2026
Unprompted review
tiney logo

Reply from tiney

Olivia we are so glad you took the leap with tiney too! and even happier to hear it’s been worth it 💜

Making things simple, supportive and fast-moving is exactly what we aim for, so this is amazing to hear! 🙌

It’s lovely you see the value in everything tiney provides within your membership too. We are lucky to have you as a member if the tiney community.

Rated 5 out of 5 stars

Brilliant childminding agency

I have been trading with tiney for just over 2 years now and honestly can't fault them. I feel really supported as a Childminder and in what can usually be quite an isolating job, tiney makes it feel the complete opposite. I love the community tiney have created and I always feel completely in the loop regarding any changes we need to know about (e.g eyfs/mtd etc)
I'm generally quite anxious and an overthinker but every time I've ever had any interaction with a tiney team member - whether that be through messages and phone calls or webinar and the QA visits - i always come away from them feeling calmer, positive and even more passionate for the job!

13 March 2026
Unprompted review
tiney logo

Reply from tiney

This means so much to us Kirstie. Thank you for being such a valued part of the tiney community 💜

We’re so glad you feel supported and never alone in your journey wow! that’s exactly what we’re here for. Hearing that you leave every interaction feeling calmer and more confident is everything 🥹✨

Rated 1 out of 5 stars

I am extremely disappointed with the…

UPDATE: I made a formal complaint as they advised to do so- and they have said they will be de registering me due to this formal complaint! Vile.

I am extremely disappointed with the shocking service I’ve received from this childminding agency. From start to finish, the experience has been stressful, unprofessional, and completely unreliable. I regret bothering to register as a childminder.

Communication has been appalling. Messages and go unanswered for days, despite their promise to messages being returned in a couple of hours, phone calls aren’t returned, and when you finally do get through to someone, you’re given vague answers or told someone else will “get back to you” — “forwarding to a different team” which rarely happens. As a childminder, you need reassurance and clarity, not constant chasing.

On multiple occasions, I’ve been told one thing and a parent another. No team knows anything about the other, it’s a MESS. I was left scrambling for answers because the agency failed to properly coordinate their own staff, on more than one occasion. There was no apology, no accountability, just excuses. And their fees.

The lack of organisation is deeply concerning. Paperwork was mishandled, important information had to be repeated several times, and it often felt like nobody actually knew what was going on. If they did know what was going on they didn’t understand anything you asked. When you’re trusting someone with peoples children, this level of incompetence is simply unacceptable.
Illegally suspended me for a week on false grounds.

I would strongly advise other parents and childminders to think very carefully before using this agency. Childcare should provide peace of mind — this has been the complete opposite. Absolutely shocking service.

3 March 2026
Unprompted review
tiney logo

Reply from tiney

Hi Ritchie, I’m Viktoria, the COO at tiney and I’ve gone through the data on your suspension and team interactions to fully understand the situation.

Firstly, we stand firmly behind our decision to suspend the operation of your setting. Our Safeguarding team, led by Sarah Silver MBE, exists to make sure we keep children safe at all times and act based on the legal and regulatory responsibility Ofsted and the Department of Education entrusted in us as an Ofsted registered agency. We act swiftly to address situations where we identify safeguarding concerns, and this was one of those situations. It’s never a decision we take lightly, and I understand this has an impact on your business, but we have to put children first.

Secondly, in checking our communication with you, I can see in the last 12 weeks - the avg response time to your queries was 17 mins, and almost all responses have been same day replies (with next day replies when out of hours). For example the most recent missed call from you was Feb 11th, at 3.12PM and was called back at 3.17PM.

You are right that we are here to provide support, tools and community so that childminders can offer outstanding education and childcare, with peace of mind on regulation, professional development and business admin. Myself and the team are always working to improve our operations, taking learnings from customer feedback. However in this case I think we met the standard of service we aim to deliver.

Rated 5 out of 5 stars

Excellent Experience and Caring Environment

I am very satisfied with the kindergarten I chose for my child. From the very first days, my child adapted remarkably well and feels comfortable and happy in this environment.
The staff is attentive and professional, and the educator is kind, patient, and truly dedicated. My child enjoys attending every day.
I highly recommend this kindergarten to any parent looking for a safe and supportive environment.

1 March 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your kind words 💛

We’re incredibly grateful for your trust and recommendation. It means a lot to know that your experience has been such a positive one, and we’re proud to support you and your family on this journey Ecaterina.

Rated 5 out of 5 stars

Exceptional

Exceptional, signposted me from just simple conversation. Very helpful and very prompt in response.

20 February 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your lovely feedback Lucky 🌟

We’re so pleased you found the support helpful and timely.

Rated 4 out of 5 stars

Am very grateful to meet tiney Home as…

Am very grateful to meet tiney Home as my family, am happy the way they take care of my daughter and help her and me thanks for all that 💝🙏....

11 February 2026
Unprompted review
tiney logo

Reply from tiney

Thank you for your kind message Mary 🙂

We’re so pleased your tiney childminder supports your child and helps provide a safe environment where they feel happy and well cared for.

Rated 5 out of 5 stars

Anna Mancari is the best Childminder we…

Anna Mancari is the best Childminder we could ever get. The way she looks after our child and nurtures them it’s the bestest thing. Thanks a lot, Anna 🤗

23 February 2026
Unprompted review
tiney logo

Reply from tiney

Thank you so much for your lovely feedback for Anna 🤗

We’re really glad to hear your child is receiving such wonderful care and support. It means a great deal to know they are happy and thriving.

Rated 5 out of 5 stars

The tiney team always there to help…

The tiney team always there to help lead your journey

23 February 2026
Unprompted review
tiney logo

Reply from tiney

It truly means a lot to hear that you’ve felt supported throughout your journey Nizet. We’re always here for you and cheering you on every step of the way 🌟🙌

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look