Tinashe Hair Reviews 

3,922
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the product, noting the hair is often soft, full, and beautiful straight out of the package. People consistently appreciate the excellent customer service and speedy delivery, with many consumer experiences being smooth and very positive. However, some people mentioned specific quality concerns, such as receiving wigs with visible imperfections in the construction, like an unnatural-looking second track. Conversely, a small portion of reviewers reported issues like significant hair shedding or receiving items that did not match the advertised specifications, such as weaker density.

What people talk about most

Product

Consumers find product to be positive, highlighting that the hair is amazing, soft, and does not tangle or... See more

Quality

Customers had positive experiences with quality, highlighting that the hair is incredibly soft, full, and... See more

Order

Users describe positive interactions with order, highlighting fast shipping times and great communication... See more

Delivery service

People report positive experiences with delivery_service, expressing widespread satisfaction over fast... See more

Customer service

Customers consistently note positive experiences with customer service, describing representatives as kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from this company for always a year now. Their hair is amazing soft and do not tangle or shed. They are an amazing company and shipping is fast customer service is excellent. I will for... See more

Rated 5 out of 5 stars

The hair is PHENOMENAL! Took it out of the package and READY TO WEAR, required no adjustments! Bought another one a week later! Waiting for that order too!! Customer service was quick and easy! Gr... See more

Rated 5 out of 5 stars

Lovely silky hair. No shedding or fly aways. Communication was excellent and they were helpful through out even when the courier company wasn’t Will definitely recommend

Rated 5 out of 5 stars

I have been getting hair from this wonderful company for years and years and I am Never disappointed!! I just love their hair and customer service!! Everything is top tier 🩷


Company details

  1. Hair Product Store

Written by the company

Tinashe Virgin Human Hair Bundles More Style Great Hair Free Shipping,Hair Bundles With Closure Frontal, Lace Front Wigs Sale, 2019 New Hairstyles


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(3,922)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved this wig !

I loved this wig !! I ordered the 30"in Glueless Straight Wig Pull & Go 6x5
13x6 HD Lace Wig Pre-Everything Drawstring wig and it’s definitely the best I’ve bought from any online brand in a while ! I would say I was worried about the shipping because it takes a day or two to get the shipping number but other than that great wig , amazing lace and good customer service as well as reasonable prices !! I will be purchasing again ! 😊

7 April 2026
Unprompted review
Rated 2 out of 5 stars

30” wig shedding and unsatisfied with hair quality


I am writing to formally raise a complaint regarding a 30-inch wig I recently purchased from your store. Unfortunately, I am very disappointed with the quality of the product received.

The hair quality is highly questionable and concerning. It appears brittle, lacks the expected softness, and is shedding excessively even with minimal handling. This level of shedding is unacceptable for what I understood to be a premium product.

Additionally, I have concerns about the advertised 150% density. The wig does not meet the fullness I expected based on your product description, and it feels significantly thinner than advertised. This has led me to question whether the item I received is consistent with what was promoted on your platform.

I also feel that the product displayed may not accurately represent what is being delivered to customers. If the wig shown in advertisements differs from the actual product sent, this is misleading and discouraging for customers who rely on accurate descriptions when making purchases.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!

They sent me a synthetic blend wig, when it was being styled the frontal portion of wig started burning when straightener ran through it. I reached out to resolve but got nowhere, will not replace or refund.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Don’t purchase.

I ordered from Tinashe hair originally on Feb 21st the first package I ordered was seized by customs its took them from Feb 21st till March 7th to inform me that I would no longer be receiving the package. Keep in mind throughout the whole time I was waiting for the first original package I told them to cancel my order and just refund me and not send it out. They proceed to send me another set of hair (I had already chalked up my loss and ordered from Oq hair great quality btw ladies check them out) anywho they “sent out” another package this time the package was either delivered to the wrong door or someone took it. I’ve had a dispute with them since March 3rd they aren’t speaking to my bank and at this point I don’t even want another package from them I want my $300 back. It’s really frustrating working with companies that don’t value their customers time or money hopefully I hear something back wish they would’ve canceled the order when I first asked about it instead of going through all this about one package will not be ordering again also if you put a bad review that’s when they try to offer you money back so you’ll take it down I’ll gladly keep this up and take my refund thank you

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Hair

The hair arrived via DHL today I live in London by the stadium in north London. The hair is high quality ignore bad reviews many are from people who steal wigs.
True to length. Hair arrived in around 5 days.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my first wig purchase

This was my first wig purchase, I ordered the yaki half wig. And trust me, this is wig is exactly who she thinks she is. Very beginner level friendly and it blends with my natural hair perfectly. It came within less than a week. I will most definitely be ordering again soon.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time purchasing a…

This is my second time purchasing a unit from them and I will forever be a customer! The hair is top tier always! It’s shiny, has no smell, no shedding, and true to the length. And their units last Hellas! Their communication is amazing too!! Just buy from them.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my wig!

Love my wig!! I requested a smaller sizing cap and they gave me it. Also the hair is nice & long & a properly density it’s enough for a natural look i can’t to do the install will be ordering again in the future xoxo. Delivery time was outstanding as well as customer servicing.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, hair is light, easy to style and the customer service is excellent. Fast delivery as well I really appreciate it!

Thank you so much, will order again!!

6 March 2026
Unprompted review

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