Time Etc Reviews 256

Donna is reliable, efficient and organized

One of the BEST administrative assistants I’ve had in my long professional experience!

I was so nervous about hiring a VA and a VA service. I've been burnt before and honestly wasn't sure I was ready. I love the process, the secure payment, secure password tools, the app, just the whole experience. So far my VA has been amazing. She's professional, communicative, and gets stuff done! Well worth the money.

saving me alot of time to focus on my business first

Once I found the right assistant, Sarah, everything has gone beautifully. Her work is of high quality. She has many capabilities that match what I need. She communicates clearly about time estimates and instructions. She is friendly and kind.
jennifer

Outstanding customer service from the very start that has remained consistent.
Sometimes you connect to a company and receive amazing service until you need help with something. Here at Time Etc, you can count on amazing service every day from every person you speak with. This is what I appreciate the most.
I am happy to make referrals to anyone I know needed a virtual assistant.
Time Etc will go above and beyond to match you with the right person for your team and will keep working until you are HAPPY.

HIGHLY recommend!
Signed A happy client.

Monserrat does great work and has very good energy. We are excited to continue working with her.

Room to Breathe!

My virtual assistant has given me an opportunity to get my email under control and has given me room to breathe and wrap my head and TIME on only what is critical and necessary instead of getting bogged down by the noise of tasks that can be handled by someone else.

I did have a not so great experience with my first assistant, but Time, etc quickly replaced them and it has been smooth sailing for over a month now. Worth every penny!

Shenita is a highly supportive and diligent team member. Her thoughtfulness and optimism make her an excellent asset on projects that have challenging or time-sensitive goals. Shenita's calm approach and consistency was crucial for maintaining overall perspective, motivation, and achieving weekly and daily targets. Highly reliable and effective assistant.

Jamie has been amazing , giving me back time to do the things are crucial in running a small business . Thank you time and Jamie

Nicole is very patient, accessible and supportive. She helped me keep track of my goal and her flexible schedule allowed us to have voice meetings every week. I would reccomend to anyone looking for a virutal assistant.

Randi was always willing to learn, and did so quickly. She problem solved on her own, and followed up with questions. She did a great job of giving us virtual nods so we knew she had received new assignments. Randi did a fabulous job filling in while we were in the hiring process. She also completed some projects that we just hadn't had time to do!

Chasity is Great! She has a huge desire to learn, asks great questions, and takes notes to capture her learning. She is always willing to help and take things off my plate.

So glad I hired Time Etc. From the initial call discussing my needs to now working with my virtual assistant everything has been easy. Timekeeping is to the minute. My virtual assistant’s experience is what I was looking for. I highly recommend Time Etc for finding the right virtual assistant.

I have been working with a virtual assistant from Time Etc for about a month and so far we have a had a great experience! The entire team at Time Etc is ready and willing to help, answer questions and guide you to an assistant that will work best for you. My assistant has saved me time, is organized and thoughtful in her work, and we plan on continuing this service for the foreseeable future!

Christine has been extremely helpful to me in proof-reading and providing my legal blogs. As a result, my blog-writing skills has improved over time. I greatly enjoy working with Christine and appreciate all the help Christine has provided so far and continues to provide. Many thanks Christine..!

I've loved working with Time Etc. While not every VA was the best fit, the process was clear, easy and professional. Changing or adding VA's are part of the service and I couldn't be more pleased with my core two VAs.

Time Etc. was a good choice for admin assistance. Knowing assigned tasks are being completed has freed my schedule and focus to other needed duties.

Time etc is an excellent way to find a part time VA. For (time rich), stay at home mums, it's a great way to keep the mind moving whilst earning extra funds for the 'pleasures in life' - However, beware job seekers, before wasting your time completing the initial extensive job application - the maximum one can earn, is not a fair living wage, and to prevent Time etc losing their existing clients, their online training clearly states that a VA should feel 'obliged to be on standby', 'unpaid, for up to 7 hours per client'. Additionally, all VA's at Time etc work on a stringent timer. The pay is 11 - 15ph
_______________________________________________
Barnaby,
I am surprised you have brought further attention to this review, as it has insulted my integrity and has prompted me to search for, and detect your previous negative review, which in turn will enable readers to connect dots....

Regardless that I have asked to be removed from your mailing list, I have been bombarded with emails and a string of telephone calls; money has been paid into my PayPal a/c without discussion; and flowers have been sent to my home address together with a very charming, but insincere card thanking me for the feedback on my experience with Time etc.

I have been invited to edit my comment and will do so by responding to your notes. This revised review is more detailed, in order to defend my review and to prevent other freelance workers from wasting their precious time with this business. I will not respond to any 'Cause & Effect' content, as I believe my actions are fully justified.

Response to Para 1. Clearly, Time etc is a great way for 'Time Rich' people who wish to earn a part-time wage, whilst being tied to their homes. I have no doubt that you have many hundreds of happy VAs - However, after having digested the negative feedback further down, clearly, there are also many hundreds of potential VAs like myself, who have had the same time wasting experience. Now I have a further understanding of the business model, I must now retract my original belief that 'Time etc is an excellent way to find a part time VA'. My intention here, is that this review will assist 'entrepreneurs and leaders' with their due diligence before 'prepaying' Time etc for the services of a freelance VA.

With ref to our positive exchanges of emails; indeed, we did liaise with an appropriate amount of sincere enthusiasm, but this was 'after' a successful, in-depth online interview + virtual call, and 'before' the training quiz where I discovered how Time etc operated...... I then decided to drop Time etc and continue to search for work elsewhere, however, one of your emails prompted me to write the review in order to warn others of my experience.

Response to Para 2. Trustpilot should be applauded for maintaining its high level of democracy and free speech. I will address your references regarding 'fairness and accuracy' in my responses below.

Response to Para 3. Readers can note from my original review, 11 - 15ph does in fact meet and go beyond the 'real living wage', therefore I will amend my first review by stating 'the maximum one can earn is a part-time wage' - regardless that Time etc fail to inform you of this fact, before inviting you to proceed with an initial, lengthy online application. Indeed, the fundamental question asked before this invitation was, 'what is the 'minimum' monthly income you require?' My personal answer was 'twice' the amount one is able to earn at Time etc. At this point, my application should have ceased in order to prevent wasting my time and most importantly, to prevent client 'ghosting' and the false starts for clients that make large prepayments for the service.

Response to Para 4. For simplicity I will document below, the 'accurate' facts taken from screensavers I hold from Time etc's 3-Option, Multiple-Choice questionnaire: and is a clue as to why paid up clients get 'ghosted' as it reveals the amount of 'voluntary' time, 'Time Poor' VAs must agree to in order support your/their clients needs.

Q: Is this a role you can dip in and out of? A: Not at all, you need to be 100% committed

Q: How many clients are you encouraged to work with when you start as an VA? A: FIVE

Q: How many hours A DAY do you need to be able to work: A: SEVEN

Q: On average, VAs work? A 39 hours a month

Training videos inform the average wage is £476 and that it should be seen as a 'nice bonus' and that if they need to diversity their income, they should look outside of Time etc.

Response to Paragraph 5. I find it unacceptable to expect highly experienced organisers to work by a 2nd hand timer. While working by a timer allows you to keep a track of when people are working, it does not actually tell you anything about how productive they are. Without incentive and trust, there is no point in anything..

Lara Frances

Monica is amazing. She is easy the communicate with. Gets tasks done efficiently. 5 star service.

This is a great company. They have great staff and great leadership!