The goods were exactly as described - the cream jumper, matching socks and a gold, light oak watch with leather strap. The quality is excellent and the packaging was delightful to receive. If, or when... See more
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I ordered a sweater last December. I expected higher quality considering the price. Since I was not satisfied, I returned the package. Weeks have passed and still no response. I wrote an email that wa... See more
I have got a sweater from Timber&Jack. I was surprised how attentive you are to the buyer, what funny letters you send and how quickly you deliver my order. I was especially pleased with the packaging... See more
The watch I received looks amazing! Even after making a mistake with the order timber&jack didn't make a problem of it and fixed it right away! Amazing customer service! 10/10 would recommend.❤️❤️❤️
Company details
Written by the company
Timber John – Alpaka-Mode mit Herz und Nachhaltigkeit Willkommen bei Timber John, Ihrer ersten Wahl für hochwertige Alpaka-Bekleidung. Unsere Mission ist es, Ihnen erstklassige, nachhaltige Mode zu bieten, die sich gut anfühlt und Gutes tut. Unsere Alpaka-Pullover, Cardigans und Accessoires vereinen luxuriöse Qualität mit einem umweltbewussten Ansatz und tragen dazu bei, Mode neu zu definieren. Warum Alpaka? Alpakawolle ist nicht nur außergewöhnlich weich und langlebig, sondern auch hypoallergen und wärmeisolierend, was sie zur idealen Wahl für alle Jahreszeiten macht. Timber John arbeitet ausschließlich mit verantwortungsvollen Produzenten zusammen, die hohe Standards beim Tierschutz und bei der Wollproduktion erfüllen. Nachhaltigkeit und Verantwortung Timber John setzt sich für eine umweltfreundliche Herstellung und fairen Handel ein. Unsere Alpaka-Produkte stammen von Partnern, die traditionelle Methoden pflegen und die Umwelt schonen. Wir achten auf eine transparente Lieferkette und minimieren unseren ökologischen Fußabdruck, um Ihnen nachhaltige Produkte anbieten zu können, die Sie mit gutem Gewissen tragen können. Das Besondere an Timber John Unsere Produkte sind mehr als nur Mode – sie sind ein Statement. Timber John bietet Ihnen langlebige Alpaka-Bekleidung in klassischem Design, das Sie immer wieder gerne tragen werden. Jeder Pullover und jede Jacke spiegelt unser Engagement für Qualität und Ethik wider. Unsere Kunden schätzen die Kombination aus zeitlosem Stil, hohem Tragekomfort und Umweltbewusstsein. Unser Versprechen an Sie Wir bei Timber John möchten sicherstellen, dass Sie mit Ihrem Einkauf zufrieden sind. Von der Produktauswahl bis zum Kundenservice setzen wir auf höchste Standards. Falls Sie Fragen haben oder Unterstützung benötigen, steht unser Team Ihnen jederzeit gerne zur Verfügung. Ihre Zufriedenheit ist unser Erfolg Schließen Sie sich der wachsenden Community zufriedener Timber John Kunden an und entdecken Sie Mode, die nicht nur gut aussieht, sondern auch gut tut. Wir freuen uns über Ihre Bewertung und Ihr Feedback auf Trustpilot!
Contact info
Kieselstr 6, 51371, Leverkusen, Germany
- info@timber-john.com
- timber-jack.com
Hasn’t replied to negative reviews
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I was hoping it would be more versatie
I was hoping it would be more versatie, but its harder to style than i thought
Lovely socks
Lovely socks! Very good quality, soft, warm and cosy, colors are nice and exactly as shown. Fast shipping and beautiful package, perfect for a gift.
Ordered 2 pullovers and socks
Ordered 2 pullovers and socks. 15 days, still no package delivered, even though I paid for faster delivery. Promoted scam.
Overhyped
I ordered a sweater last December. I expected higher quality considering the price. Since I was not satisfied, I returned the package. Weeks have passed and still no response. I wrote an email that was not answered. The package was returned at the beginning of February with the address "not received". I thought I'd give it another try and sent it back. I wrote another e-mail, attaching the receipt. Today, the package arrived again, and he "didn't receive it" in the same way. I think this is not the secret of successful customer service. An overhyped brand promoted by influencers. Unfortunately, I also fell into this mistake.
Awesom product
Awesom product. Advise to order a size bigger for a perfect fit.
Everything was great
Everything was great, beautiful sweather and socks, eco-friendly packing. Just perfect!
The goods were exactly as described
The goods were exactly as described - the cream jumper, matching socks and a gold, light oak watch with leather strap. The quality is excellent and the packaging was delightful to receive. If, or when, further products are added, I shall definitely shop again! Well done Timber & Jack.
Awesome
Super nice gift of real dried flowers with a comfy and perfect looking sweater
Fantastic 👍
Everything was great
Everything was great. Fast delivery time, excellent packaging and the jumper is just lovely and not too thick. I’m very happy
Nicely handmade socks 😀 fast shipping
Nicely handmade socks 😀 fast shipping. Good quality Socks. Nicely packed with a note and flowers ! Wouw looks amazing unpacking! I've ordered the package of 3 coloured size 39 socks. I am happy but it is a bit strange that the blue and brown socks are the same size but the white socks are a bit longer and bigger.
love it and the unpacking experience!
very nice sweater
So wunderschön Verpackt
So wunderschön Verpackt! Danke. Ich freue mich schon aufs weiter schenken. So beautifully packaged. Can't wait to give it to the person I bought it for. Thank you.
The watch I received looks amazing
The watch I received looks amazing! Even after making a mistake with the order timber&jack didn't make a problem of it and fixed it right away! Amazing customer service! 10/10 would recommend.❤️❤️❤️
I have bought a second jumper because I…
I have bought a second jumper because I liked the feeling and looks of my first one.
But my new jumper is more solid, which is good, but not as soft and a little more itchy.
I received a beautifull box with the…
I received a beautifull box with the receipt in a nice card with dried flowers on it. This made unpacking the sweater extra special. Like a gift that I received from someone else. Very happy with the cosy warm sweater. Thank you very much!
As advertised
Not cheap, but a beautiful sweater that was packaged beyond expectations. Delivered as promised (most Instagram advertisements are a scam).
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