Timber&John Reviews 1,220

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The goods were exactly as described - the cream jumper, matching socks and a gold, light oak watch with leather strap. The quality is excellent and the packaging was delightful to receive. If, or when... See more

Rated 1 out of 5 stars

I ordered a sweater last December. I expected higher quality considering the price. Since I was not satisfied, I returned the package. Weeks have passed and still no response. I wrote an email that wa... See more

Rated 5 out of 5 stars

I have got a sweater from Timber&Jack. I was surprised how attentive you are to the buyer, what funny letters you send and how quickly you deliver my order. I was especially pleased with the packaging... See more

Rated 5 out of 5 stars

The watch I received looks amazing! Even after making a mistake with the order timber&jack didn't make a problem of it and fixed it right away! Amazing customer service! 10/10 would recommend.❤️❤️❤️

Company details

  1. Jewelry Designer
  2. Clothing Store

Written by the company

Timber John – Alpaka-Mode mit Herz und Nachhaltigkeit Willkommen bei Timber John, Ihrer ersten Wahl für hochwertige Alpaka-Bekleidung. Unsere Mission ist es, Ihnen erstklassige, nachhaltige Mode zu bieten, die sich gut anfühlt und Gutes tut. Unsere Alpaka-Pullover, Cardigans und Accessoires vereinen luxuriöse Qualität mit einem umweltbewussten Ansatz und tragen dazu bei, Mode neu zu definieren. Warum Alpaka? Alpakawolle ist nicht nur außergewöhnlich weich und langlebig, sondern auch hypoallergen und wärmeisolierend, was sie zur idealen Wahl für alle Jahreszeiten macht. Timber John arbeitet ausschließlich mit verantwortungsvollen Produzenten zusammen, die hohe Standards beim Tierschutz und bei der Wollproduktion erfüllen. Nachhaltigkeit und Verantwortung Timber John setzt sich für eine umweltfreundliche Herstellung und fairen Handel ein. Unsere Alpaka-Produkte stammen von Partnern, die traditionelle Methoden pflegen und die Umwelt schonen. Wir achten auf eine transparente Lieferkette und minimieren unseren ökologischen Fußabdruck, um Ihnen nachhaltige Produkte anbieten zu können, die Sie mit gutem Gewissen tragen können. Das Besondere an Timber John Unsere Produkte sind mehr als nur Mode – sie sind ein Statement. Timber John bietet Ihnen langlebige Alpaka-Bekleidung in klassischem Design, das Sie immer wieder gerne tragen werden. Jeder Pullover und jede Jacke spiegelt unser Engagement für Qualität und Ethik wider. Unsere Kunden schätzen die Kombination aus zeitlosem Stil, hohem Tragekomfort und Umweltbewusstsein. Unser Versprechen an Sie Wir bei Timber John möchten sicherstellen, dass Sie mit Ihrem Einkauf zufrieden sind. Von der Produktauswahl bis zum Kundenservice setzen wir auf höchste Standards. Falls Sie Fragen haben oder Unterstützung benötigen, steht unser Team Ihnen jederzeit gerne zur Verfügung. Ihre Zufriedenheit ist unser Erfolg Schließen Sie sich der wachsenden Community zufriedener Timber John Kunden an und entdecken Sie Mode, die nicht nur gut aussieht, sondern auch gut tut. Wir freuen uns über Ihre Bewertung und Ihr Feedback auf Trustpilot!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely socks

Lovely socks! Very good quality, soft, warm and cosy, colors are nice and exactly as shown. Fast shipping and beautiful package, perfect for a gift.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Overhyped

I ordered a sweater last December. I expected higher quality considering the price. Since I was not satisfied, I returned the package. Weeks have passed and still no response. I wrote an email that was not answered. The package was returned at the beginning of February with the address "not received". I thought I'd give it another try and sent it back. I wrote another e-mail, attaching the receipt. Today, the package arrived again, and he "didn't receive it" in the same way. I think this is not the secret of successful customer service. An overhyped brand promoted by influencers. Unfortunately, I also fell into this mistake.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

The goods were exactly as described

The goods were exactly as described - the cream jumper, matching socks and a gold, light oak watch with leather strap. The quality is excellent and the packaging was delightful to receive. If, or when, further products are added, I shall definitely shop again! Well done Timber & Jack.

22 November 2023
Unprompted review
Rated 4 out of 5 stars

Nicely handmade socks 😀 fast shipping

Nicely handmade socks 😀 fast shipping. Good quality Socks. Nicely packed with a note and flowers ! Wouw looks amazing unpacking! I've ordered the package of 3 coloured size 39 socks. I am happy but it is a bit strange that the blue and brown socks are the same size but the white socks are a bit longer and bigger.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

So wunderschön Verpackt

So wunderschön Verpackt! Danke. Ich freue mich schon aufs weiter schenken. So beautifully packaged. Can't wait to give it to the person I bought it for. Thank you.

4 November 2023
Unprompted review
Rated 5 out of 5 stars

The watch I received looks amazing

The watch I received looks amazing! Even after making a mistake with the order timber&jack didn't make a problem of it and fixed it right away! Amazing customer service! 10/10 would recommend.❤️❤️❤️

1 November 2023
Unprompted review
Rated 5 out of 5 stars

I received a beautifull box with the…

I received a beautifull box with the receipt in a nice card with dried flowers on it. This made unpacking the sweater extra special. Like a gift that I received from someone else. Very happy with the cosy warm sweater. Thank you very much!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

As advertised

Not cheap, but a beautiful sweater that was packaged beyond expectations. Delivered as promised (most Instagram advertisements are a scam).

25 October 2023
Unprompted review

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