The only way I could review is by giving tilted sole a 1 star review. This is the worst costomer service I have ever experienced. You cant even send them and email. I believe this whole sight is a sca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't present prices and sizes in AUD, claim you're a global company, then tell me after you ship the incorrect size that your sizes are only in US measurements. Very disappointed by your shipping... See more
Whoever packed my shoes... Your packing job sucks, $350 for a pair of shoes... My shoebox should be intact & it is destroyed... I anticipated to keep my shoebox for my shoe storage & now this is not h... See more
Company replied
Couldn't find my son's sneaker preference on any other site. Tiltedsole had size and price comparable to chains. Easy order and check out process. Liked the spin wheel discount effect. Now just waitin... See more
Company details
Information provided by various external sources
High end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.
Contact info
1777 S Vintage Ave, 91761, Ontario, United States
- 855.395.7653
- support@tiltedsole.com
- tiltedsole.com
I got my order on time
I got my order on time, package wasn't damaged. I have zero complaints.
22 June 2017
Unprompted review
Excellent fast service couldn't be …
Excellent fast service couldn't be happier.
22 June 2017
Unprompted review
I emailed them and said that the item …
I emailed them and said that the item can't be delivered by USPS and they said to pay for expidited shipping so I did and they shipped it USPS.
22 June 2017
Unprompted review
Reply from Tiltedsole
Please be advised that our site currently does not offer expedited shipping. We offer USPS Priority Shipping which takes 1-3 days for delivery.
I was told my order was processed then …
I was told my order was processed then two days later saying my order was canceled with no explanation.
22 June 2017
Unprompted review
Reply from Tiltedsole
We sincerely apologize our system sends an email out for this type of matter. Please be advised that one of our customer service leads will be in contact with you to gather more detail about your experience with our online store.
Took forever, not full order
Took forever to get shipping info and after I got shipping info I was told a part of my order was refunded. Took far too long . Still do not have my order and not sure if it will come or when since it took weeks to tell me one part was refunded with no explanation.
22 June 2017
Unprompted review
YOU Cancelled my order without any …
YOU Cancelled my order without any notification or reason.
22 June 2017
Unprompted review
Reply from Tiltedsole
We sincerely apologize our system sends an email out for this type of matter. Please be advised that one of our customer service leads will be in contact with you to gather more detail about your experience with our online store.
Easy and quick service
21 June 2017
Unprompted review
Excellent service and so fast
21 June 2017
Unprompted review
Great shipping and customer service
21 June 2017
Unprompted review
If I hadn't call to find out when my …Rita
If I hadn't call to find out when my sandals would arrive, I would not have known my order was cancelled. The shipping method had not been chosen. I didn't receive an email or phone call. This could have been nipped in the bud. Now I have to wait 7 to 10 days all over again. I wanted to wear them to my granddaughter's dance recital. I am so so disappointed.
21 June 2017
Unprompted review
Reply from Tiltedsole
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement.
So happy!!! Graduation shoes
The quality wasnt the greatest, but the shipment was fast, i love the syle and color and I got it for very cheap... i couldnt be happier!
21 June 2017
Unprompted review
I would definitely recommend this …
I would definitely recommend this company! Customer service was the best!
21 June 2017
Unprompted review
Loved it!
Excellent shipping time and the shoes arrived in pristine condition! Will shop here again!
Thanks
21 June 2017
Unprompted review
No complaints
No complaints. It was easy to make my purchase and it arrived earlier than expected just as pictured.
21 June 2017
Unprompted review
I ordered a pair of shoes for my …
I ordered a pair of shoes for my girlfriends birthday. The order went through and was confirmed. Two weeks pass and still no shoes so I emailed them and asked for them to rush the shipping and the whereabouts of my order just to find out the shoes weren't in stock when they clearly were listed otherwise
21 June 2017
Unprompted review
Reply from Tiltedsole
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement in time to meet your deadline. We would like to contact you directly to provide more details, once of our customer service lead will be in contact with you in regards to this matter.
Poor Service
Poor Service. Notified me 2 days later item was ordered that it was out of stock after I paid for expedited shipping. Needed for an event. Left me scrambling. Will not shop site again.
21 June 2017
Unprompted review
Reply from Tiltedsole
We do apologize it seems that the item you attempted to purchase did not pass quality assurance, since it was the only available item in our warehouse we could not locate its replacement. We would like to contact you directly to provide more details, once of our customer service lead will be in contact with you in regards to this matter.
The shoes were even more gorgeous in …
The shoes were even more gorgeous in person! There super comfortable! I can't wait to show them off
21 June 2017
Unprompted review
I love my shoes
21 June 2017
Unprompted review
I never received my order.
21 June 2017
Unprompted review
Reply from Tiltedsole
Hi we sincerely apologize for the inconvenience, the item became out of stock, you were not charged for the order. All orders are charged at time of shipping the order. We will go ahead and contact you at the contact information you provided with further deails.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.