Tilley and Grace Reviews 

1,427
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, helpful, and attentive during their visits, ensuring that everyone feels comfortable. Shoppers deeply appreciate the personalized styling assistance, expert fashion advice, and friendly atmosphere provided across all of the various retail branches. Some people also felt that the wonderful clothing selection offers vibrant colors, unique styles, and gorgeous accessories. Consumers consistently highlight the great quality of the items, noting they are beautifully made and reasonably priced. Buyers often mention how delightful the packaging is when ordering online or receiving carefully wrapped gifted items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and variety of... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally friendly,... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the exceptional and... See more

Service

Consumers find service to be exceptionally positive, frequently praising the staff for being very attentive,... See more

Price

Clients share positive opinions on price, consistently praising the reasonable costs for lovely, well-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Visited Holt a few weeks ago and have been back several times since. Amazing experience and I love the fact it’s like having a personal shopper! The assistant Vicky is fabulous! Has an eye for d... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,427)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Tilley and Grace stores are my…

The Tilley and Grace stores are my favourite- I love bright colours and the way the clothes and accessories are displayed make it easy to find things you like.
The staff are always welcoming and happy to chat with you whilst finding other items that will go with something you’re looking at.
My wardrobe wouldn’t be so fab without T&G!!! Thank you 🤩

25 July 2026
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Reply from Tilley and Grace

Thank you so much for this amazing review! 💖 We're thrilled to hear that Tilley & Grace is one of your favourite stores. We love bringing bright colours, beautiful displays, and inspiring collections together, so it's wonderful to know you enjoy the experience.

Our team will be delighted to hear your kind words about their friendly service and styling advice. Helping customers find pieces they love, and putting together outfits that make them feel fantastic, is what we’re all about.

Rated 5 out of 5 stars

First visit to this shop

First visit to this shop
Lovely Welcome by two
Members of staff,
Impulse buy for me as was in the town for the cinema !
Will definitely be back
Thank you ladies 😊

25 July 2026
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Reply from Tilley and Grace

We always love to hear from our new customers- we look forward to seeing you again!

Rated 5 out of 5 stars

I always call in to Tilley n Grace in…

I always call in to Tilley n Grace in Holt when I'm in the area, I can always find a piece to supplement my wardrobe whatever the season, and they also have a lovely selection of accessories. The staff are lovely and so helpful, it's a pleasure to visit!

25 July 2026
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Reply from Tilley and Grace

This is great to hear! We will pass on your kind words and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Lovely

Lovely, friendly and helpful staff. Good selection of clothes and excellent accessories. Always a pleasure to shop in Tilley and Grace!

25 July 2026
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Reply from Tilley and Grace

We truly appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

My favourite shop and the staff are…

My favourite shop and the staff are amazing. The quality of your cloths are exceptional and at an affordable price. Loving my purchases.

25 July 2026
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Reply from Tilley and Grace

Our team will be delighted to hear your feedback. We truly appreciate your support and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Love dress staff and service very good…

Love dress staff and service very good and very friendly, I love your shop ❤️

25 July 2026
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Reply from Tilley and Grace

Hi Jean, thank you so much for taking the time to leave us your warm review! We are so glad to hear you love our shop!

Rated 5 out of 5 stars

No pressure sales

No pressure sales , the ladies working at the shop were very attentive, courteous and polite.
The clothes are excellent quality a very pleasant experience.
We will be back

25 July 2026
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Reply from Tilley and Grace

What lovely feedback! Thank you so much!

Rated 5 out of 5 stars

Top of the world feeling

We bought two dresses and two crochet tops for Kate and her sister in Southwold earlier this year. Both have been much admired. Her sister wore her dress first time on a journey up to London to see a show on her birthday recently. There were numerous compliments from total strangers. She felt top of the world!

9 July 2026
Unprompted review
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Reply from Tilley and Grace

This is so wonderful to hear, thank you so much for taking the time to share your experiences of our products!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Mia Hall was extremely helpful a credit to the Company, nothing was too much trouble for her.
.

25 June 2026
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Reply from Tilley and Grace

Thank you so much for sharing your experience! We will pass this lovely feedback onto her.

Rated 5 out of 5 stars

Lovely Woodbridge shop with helpful staff

Gemma very helpful.
There is always a great choice with regular stock change.

25 June 2026
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Reply from Tilley and Grace

Thank you so much for taking the time to write this review of our Woodbridge shop Anne. We will certainly pass on your words to Gemma.

Rated 5 out of 5 stars

Fab and fun shopping experience

Fab and fun shopping experience and high quality product at reasonable prices. Staff are enthusiastic and knowledgeable about their product.

25 June 2026
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Reply from Tilley and Grace

We'll be sure to share your feedback with the team—they'll be delighted to hear it. See you again soon!

Rated 5 out of 5 stars

Beautiful quality and colours

Beautiful quality and colours, delivered in beautiful box

24 June 2026
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Reply from Tilley and Grace

We're delighted you loved the quality, colours and presentation of your order. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Interesting and different stock

Lovely, friendly and helpful lady serving in Southwold.

24 June 2026
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Reply from Tilley and Grace

We'll be sure to pass on your kind comments. We really appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality. staff always so helpful in store and over phone.

24 June 2026
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Reply from Tilley and Grace

Thank you for your wonderful review! We're delighted to hear that you've consistently received excellent service and quality from our team.

Rated 5 out of 5 stars

Shop is always appealing to the eye.

Shop is always appealing to the eye, set out in colour blocks , clean good lighting , staff always welcome you offer help but let you browse alone too. Great selection of clothes handbags and jewllery scarves to compliment I recommend this shop.

26 May 2026
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Reply from Tilley and Grace

We’re delighted to hear that you enjoy the look and feel of the shop — we take great pride in keeping it bright, organised, and welcoming. It’s also lovely to know that our team strikes the right balance!
Thank you again for your recommendation — we truly appreciate your support and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great shop my first “go to” when I want…

Great shop my first “go to” when I want to jazz up and refresh my wardrobe and the best thing is everything is in colour block in the shop so everything is so easy to find … colours are just fab! Oh and of course absolutely fabulous staff 🥰😘

25 May 2026
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Reply from Tilley and Grace

Thank you so much for your kind words! We’re thrilled to hear you had a great experience—bringing brightness and positivity to our customers is exactly what we aim for. We really appreciate your support!

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff
Plenty of smiled

27 May 2026
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Reply from Tilley and Grace

Thank you Anne- this is such lovely feedback. We hope to see you again soon!

Rated 5 out of 5 stars

Fairy Godsisters!!!!

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room and brought me multiple dresses to try. I’m a larger girl so was worrying nothing would fit but a gorgeous floral dress was found and I left feel so confident and happy. Thank you my fairy godsisters!!!!!

27 May 2026
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Reply from Tilley and Grace

Hi Natalie, thank you so much for your wonderful review. There is no need to be embarrassed- we have all been there! We are are so thrilled that you left feeling so confident, that's what it's all about!

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