Tilezone - The Home of Leading Tile Brands Reviews 207

TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Couldn’t check tiles were on a huge palate that delivery guy wouldn’t take back. Not the friendliest of people. Bottom box of tiles had 2 that were broken. I had no way to check them. Delivery was n... See more

Rated 1 out of 5 stars

Improve customer service. Experience has been very negative compared other suppliers we have used on our refurbishment. I understand to pay a delivery collection fee for an item that was wrongly order... See more

Rated 5 out of 5 stars

Professional service, great products and value. Husband ordered 14 pieces of Marmo Onyx Black Polished Porcelain tile 600x1200, very good price compare to our local tile shop. High quality, delive... See more

Rated 5 out of 5 stars

I found the tiles we loved online with tile zone which were large format 120 cm ones. They were almost half the price of our local tile shop saving us several hundred pounds. I initially purchased too... See more

Company details

  1. Bathroom Remodeler

Written by the company

We provide high quality and designer tiles from leading tile suppliers from around the world. Search the largest collection of tiles online in the UK. From bathroom & kitchen tiles to wood-effect & hexagon tiles and many more. We try our best to ensure we provide the lowest prices online, however if you find any comparable product cheaper elsewhere we will beat the price by 5% Visit soon to our site to purchase tiles.


Contact info

3.9

Great

TrustScore 4 out of 5

207 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top up Order

We required some extra tiles to complete an already 90% complete job. The order was placed and dispatched as promised and delivered on the deadline requested. As a result we had no down time and the job is now complete. My only criticism is the delivery cost on small orders. However all said and done a great service delivered as promised.

19 August 2022
Unprompted review
Rated 2 out of 5 stars

Poor

Had an issue with lots of the floor tiles being bowed, sent photos of the bow in the tiles and was informed that they would get back to me, I had to have the tiles layed has was on a tight schedule due to kitchen being fitted and the tiler was fully booked, looks great but not perfect due to the slight curve in the tiles, couldn't send them back but was at least expecting a reply and a slight discount but they never got back to me even after more phone calls, wouldn't use this company again. Ps Order ID: 17261
Date Ordered: 21/02/2021 photos were sent to you of the bowed tiles.

19 August 2022
Unprompted review
Tilezone - The Home of Leading Tile Brands logo

Reply from Tilezone - The Home of Leading Tile Brands

We are sorry but we do not have an order under the name stated. Should the above be the case. We would always advise you to contact us immediately to allow us to rectify this.

We cannot see that we had been made aware of any issues regarding any bowed tiles.

If it is something that you need further assistance with, please let us know.

Regards
Carl
Tilezone

Rated 5 out of 5 stars

Very pleased

Excellent range, speedy delivery and high quality products. Managed to get the tiles on sale too! Even our tiler commented on the quality of the tiles.

2 August 2022
Unprompted review
Rated 1 out of 5 stars

Joke not a company

Make sure, you do not sign on delivery without checking tiles. On delivery guy just asked me to sing, which i did without thinking that there will be a problem. How wrong i was. Cought the driver on his way, said there is broken tiles, he just said contact company (bare in mind we paid £60 for delivery alone) after contacting tile zone, they asking us to use it for cuts etc, we paid for full tiles not cuts. They wont replace or refund( even if they refund you still have to pay £55 for delivery for 2 boxes, not the fact you will receive not broken ones) absolute joke, not a company. Wouldnt bother with them again

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service & good price for the tiles I wanted.

Great service & good price for the tiles I bought which were not available everywhere. Being able to buy the tiles & then give a date in the future for delivery was wonderful, as I had nowhere to store them but needed to know that I had them. Well packed & delivered.

14 July 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend TileZone to anyone

Would recommend TileZone to anyone. Very helpful from start to finish, fantastic quality tiles,
Excellent communication and quick delivery. I ordered white quartz tiles for my bathroom. They look fantastic!

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Great marble effect tiles!

I ordered the Royal Black and Gold marble effect porcelain tiles for my bathroom and everything about the process was great! Fast sample service, easy to order, arrived on the specified date and now they’re fitted they look amazing!

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent products and service

Super helpful polite customer service staff, delightful kind and helpful delivery driver, and gorgeous, well packaged promptly delivered bathroom tiles. Will very likely use them for kitchen tiles when the time comes. Very happy customer.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

We ordering our tiles for our bathroom

We ordering our tiles for our bathroom, was really easy and quick to order online, delivery was also really quick, arrived very well packaged and would definitely use can and would recommend to friends and family

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous tiles & express delivery for…

Gorgeous tiles & express delivery for my bathroom refurb. Tilezone easy to contact by phone & email re the beautiful tiles I'd seen elsewhere but were out of stock everywhere - almost! Amazing delivery within 24hours of ordering just before Easter weekend. Highly recommend for product and service.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. The tiles were both better and a super price (close to half!!!) compared to another retailer. They were delivered on a polystyrene pad on the crate and none were broken. The tiles look great up on the wall and post install questions around sealing them were answered quickly. Thanks

25 May 2022
Unprompted review
Rated 1 out of 5 stars

Not very much satisfied

Not very much satisfied.
Make sure you get same design & colour of your purchase.
I paid for next day delivery but received it after 3 days.
& Received a broken tile

Thanks

31 March 2022
Unprompted review

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