After exhausting all other resources, I reached out to Tile Expert to see if what I was looking for was actually available as it was pictured on the website and I received a prompt response assuring m... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent company service. Beautiful and unique product selection. Quick response time. Shipping cost can be high into the USA yet it's coming from Italy. Seamless process. Delivery times ca... See more
If you're looking for high quality tiles and excellent customer service then shop here. Rest assured that if something goes wrong (and it did, for me, with FedEx delivery mess up) then Tile.Expert wil... See more
We were a little skeptical, but still chose "tile expert" because of the good reviews. And we were not disappointed. On the contrary, the goods were as expected, and delivered exactly at the estimated... See more
Company details
Written by the company
We supply premium ceramic tile and porcelain stoneware by virtually all Italian and Spanish brands. Holding ourselves as an Online store with low operational expenses, we are proud of being able to offer unprecedentedly low prices for the majority of goods in our portfolio. Moreover, we have implemented user-friendly selection and ordering procedures, which is essential when it comes to ceramic tile and porcelain stoneware, challenging products for e-commerce. We keep improving the services on the ongoing basis.
Contact info
Office Suite 1, Sterling Building Enrico Mizzi Street, XBX , 1453, TA' XBIEX, Malta
- +35627782515
- info@tile.expert
- tile.expert
4.8
Excellent
7K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Good communication from the start to…
Good communication from the start to finish finish thank you very much
11 March 2026
In all perfekt
In all perfekt. Fast reponse time on questions. Delivery on time. Good prices.
18 March 2026
You can trust
First I was not sure that the products will arrive to me safe, in term of packing and transport.
I take my risk because I like very muck the product and everything was very good packed and ariveed safely. Thank you!
17 March 2026
A leap of faith that paid off
It was a bit of a leap of faith placing such a large order from a company out of the country--especially if you believe "if something seems to good to be true, it probably is." However, thanks to the great communications from Irene--from the day I placed a sample order to the day I received my entire order--my mind was put at ease. The process was very smooth and easy, and I'm thrilled with the gorgeous tile I received--from Italy to Ohio--at a great price.
22 February 2026
I very recommend this company
I very recommend this company, we ordered the tiles from Italian producers to Poland. It was very positive experience: very constructive, timely and friendly support from a local assistant Victoria. I was very glad to find out such a good trader with possibility to order some probes of the tiles at first. The trader provides variety of products from enormous list of producers while limited types of tiles are presented on the local market with very restricted colour plaiter. So it was exceptional lucky to find Tile Expert company which organises delivery from different suppliers (we ordered tiles from 3 different producers). At the same time the price for tiles is compatible with local offerings. So I am absolutely satisfied with this trader, its services and with the products.
24 February 2026
Unprompted review
Great price and service for imported tile!
Working with Tile.Expert made importing beautiful tile such an easy process. The communication I received was great, they took care of all the work with customs, and my tile arrived earlier than expected from Italy.
29 September 2025
broken tiles
The tiles received are broken. theres no protection done for the package
24 February 2026
Reply from Tile.Expert
Dear Yap,
Thank you for bringing this to our attention. We are sorry to hear that some of your tiles arrived damaged. While we take great care to pack all orders securely on wooden pallets, transit damage can occasionally occur.
In situations like this we’re always happy to offer a free replacement or a refund. The refund is already being processed as per your earlier request.
We appreciate your understanding and look forward to the opportunity to work with you again for your future project.
Best regards,
Tile.Expert team
Quick and efficient support on the chat
Quick and efficient support on the chat, very fast delivery of samples. An excellent service and an amazing range of tiles.
24 February 2026
After making the order I was contacted…
After making the order I was contacted buy a guy responsible for delveries in my country. I needed to adjust the delivery time (to set it one week later than DHL wanted initially) and after an exchange of emails with the guy the delivery time was changed as I needed. Great to have more interesting tiles available in my remote Belgian town.
28 February 2026
Well I ordered some times
Well I ordered some times . Thought the price was good since reeds has closed down which had the best price. Anyhow I ordered the tiles and paid a lot of money and two weeks later sent the custom and fedex bill of 400 pounds ridiculous . It wasn’t mentioned on the website that I would have to pay customs . I was going to purchase more tiles from
Them
But after this experience I so reluctant and so annoyed.
24 February 2026
Unprompted review
Reply from Tile.Expert
Dear Mrs. Kaur,
Thank you for your feedback. We appreciate you taking the time to share your experience.
Due to Brexit, VAT is not included in the price for orders delivered to the UK. This tax, 20% of the total order value including shipping, is payable to the carrier when the goods arrive in the UK. This information is shown in the shopping cart in red just below the total amount, included in our email confirmations, and also explained on our website: Customs Clearance in the UK of the Tiles Purchased from Tile.Expert.
During our call and email correspondence you mentioned that the tax charged was around £75, which corresponds approximately to the standard 20% UK VAT on your order value. We asked if you could share the invoice from FedEx so we could double check the charges for you, however we have not yet received it.
We would be very happy to review the invoice and clarify everything if you are able to send it to us. Our team is always here to help and ensure everything is clear.
Best regards,
Tile.Expert Team.
Service and delivery
Great service and fast delivery of samples. It would be good to have more samples available.
19 February 2026
Great quick delivery of sample
Great quick delivery of sample. I decided that the tile wasn’t quite what I was looking for but happy with company
16 February 2026
Ordered tiles just before…
Ordered tiles just before Christmas.Delivery time was 2 weeks longer... otherwise good service.
18 February 2026
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