They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.
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See what reviewers are saying
Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... See more
Company replied
Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... See more
Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... See more
Company replied
Company details
Written by the company
Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.
Contact info
Stoneferry Road, HU8 8BT, Hull, United Kingdom
- 0330 002 0850
- hello@tile.co.uk
- tile.co.uk
3.3
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tiles!
delivery arrived on time, complete. The tiles look really good on the wall in the shower.
22 January 2024
Fantastic free samples and fast…
Fantastic free samples and fast delivery.
Some tiles arrived broken ... don't book a tiler until you have checked and received complete order!
22 January 2024
Tiles delivered quickly
Tiles delivered quickly.
The company responded very promptly to my enquiries and gave helpful answers.
22 January 2024
Love the free sample tile.
I love that you get a complete tile as a free sample, I ordered a tile sample, which I loved! will definitely be ordering.
15 January 2024
Unprompted review
Delivery cost far too expensive
Nice quality tiles and the free full size sample was super helpful.
However the delivery cost was not proportionate to the number of tiles we ordered, basically the same price as the tiles & a tub of adhesive, which is exorbitant.
2.5 (20cmx20cm) boxes and a 15l tub of adhesive should not cost £60 delivery. Won’t be using these guys again.
5 January 2024
Unprompted review
Needed some tiles in a hurry
Needed some tiles in a hurry. The order came sooner than I expected.
22 December 2023
I ordered grout on the 15th December…
I ordered grout on the 15th December that still hasn’t arrived.
22 December 2023
Great service
Great service. The sample tiles arrived before the stimated delivery date.
21 November 2023
Good but terrible delivery courier
21 November 2023
Easy to order and the sample was a full…
Easy to order and the sample was a full tile. The only downside is the price went up a lot in the time it took for us to get it & decide
21 November 2023
Lovely tile sample… nice it was free
Lovely tile sample… nice it was free. We will be placing an order 😀
21 November 2023
Money and order taken even though item not in stock
I ordered and paid for my tiles which were showing plenty in stock. I selected my delivery date and received a confirmation for the order and delivery.
This confirmation stated a further communication would follow when my order is dispatched.
I took time from work and was waiting for delivery on my opted date. At 11am I decided to call to check expected time of arrival as no dispatch email yet received.
Advised at this point that the tiles were out of stock. They have still taken my money though and have made no attempt to communicate with me regarding this.
I requested a refund which in fairness was processed quickley but I am now left with a plumber booked and my chosen tiles not yet here!
29 November 2023
Unprompted review
Fast and Efficient.
A free sample is an absolute sterling idea. Helped us match a very old tile for a patch repair.
Sample arrived super quick and easy to place order for quantity required.
Order arrived quickly and well packaged. Though I thought the P&P was a [little] expensive - costing more than the tiles.
Other than that. Spot On. Would highly recommend.
21 November 2023
Great service
Found this company online searching for a light grey metro tile, ended up ordering 3 samples to show a customer.
Samples arrived in a timely manner, showed the customer to select the tile.
She went for the “Jenson Grey Decor Brick tile 10x20cm”
Ordered the amount needed and they turned up a couple of days later.
Job booked in and installed
Customer is delighted as am I with the service level of tile.co.uk
1 November 2023
Unprompted review
Very quick delivery
Very quick delivery. All arrived as expected and good communication about dates. Nice tiles. Cant wait to install them.
23 October 2023
Prompt delivery
23 October 2023
Great to have a sample of each tile to…
Great to have a sample of each tile to choose from quick delivery - Excellent
23 October 2023
Flawless experience
Flawless experience. Ordered a sample which arrived in a few days. Full order placed and delivered by an exceptionally polite delivery firm. The tiles themselves are of superb quality.
11 September 2023
Unprompted review
Quality 5 stars
Quality of product 5 stars
Very helpful staff
I had an issue with a couple of my tiles so ordered some more and they upgraded my delivery service.
Plus on one of the styles I was 1 tile short and they found me one.
15 September 2023
Unprompted review
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