They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... See more
Company replied
Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... See more
Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... See more
Company replied
Company details
Written by the company
Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.
Contact info
Stoneferry Road, HU8 8BT, Hull, United Kingdom
- 0330 002 0850
- hello@tile.co.uk
- tile.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company and super helpful
Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra I paid on the smaller part. They kept me informed of my delivery date and my tiles arrived well packaged and not damaged. I think they’re an independent company and they’ve nailed their customer service. I’d definitely use again.

Reply from Tile.co.uk
Tiles
Ordered and delivered in just z couple of days. Great price and well packaged. Thank you.

Reply from Tile.co.uk
Free sample and fair prices
Free samples arrived quickly and prices are fair. Looking forward to using them

Reply from Tile.co.uk
Sample arrived next day and my order…
Sample arrived next day and my order came in 2 days very well packaged. Love my tiles and couldn’t find them anywhere else.

Reply from Tile.co.uk

Reply from Tile.co.uk
Great packaging and fast delivery
Great packaging. Fast delivery, even catered for a small order.

Reply from Tile.co.uk
Great service
I haven’t purchased any of the tiles as yet as still planning the garden. I ordered some tile samples and the service was great. The delivery came two days later.

Reply from Tile.co.uk
Very simple and easy to use website and…
Very simple and easy to use website and delivery was super quick.

Reply from Tile.co.uk
I have found tile.co.uk to be very…helpful
I have found tile.co.uk to be very helpful and have provided me with samples to help make a decision on which bathroom tiles to use.

Reply from Tile.co.uk
Amazing service from tiles UK
Amazing service from tiles UK. I ordered samples which arrived swiftly and hope to make a purchase very soon.

Reply from Tile.co.uk
Period look with antique tiles
Great tiles, love the vintage look, not laid yet. I looked for quite a while for the perfect period tiles and these were a prefect choice. Now looking for furniture to complete the look.

Reply from Tile.co.uk
Arrived very quickly allowing me to get…
Arrived very quickly allowing me to get on with the work. Great pricing although £35 (flat rate) was a lot for 2 boxes costing £50. But, that’s internet shopping for you!
Perfectly packed without any damage whatsoever.
Definitely recommend.

Reply from Tile.co.uk
Tiles exactly as ordered and delivery…
Tiles exactly as ordered and delivery dead on time.

Reply from Tile.co.uk
Good customer service
Some tiles arrived broken and were swiftly replaced . Easy to get hold of and efficient.

Reply from Tile.co.uk
Artisan Grey tiles
I ordered Artisan Grey tiles for a kitchen. They are very good quality, really pleased with the end result. Good customer service. Good price.

Reply from Tile.co.uk
Tiles arrived very quickly as pictured…
Tiles arrived very quickly as pictured , couple of broken ones , but these were replaced also very quickly. So very pleased with the tiles and the service would definitely use the company again.

Reply from Tile.co.uk

Reply from Tile.co.uk

Reply from Tile.co.uk
Tiles arrived quickly and when I was…
Tiles arrived quickly and when I was told they would be delivered. Good quality tiles at the right price. I had ordered the wrong amount from elsewhere and these were no longer in stock, but managed to complete the project thanks to Tile.co.uk

Reply from Tile.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







