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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its intuitive and user-friendly interface, highlighting its ease of use for both beginners and experienced designers. Many appreciate the creative freedom offered, particularly with features like Zero Block, which allows for extensive customization without coding. The efficiency in building professional-looking websites quickly is also a frequently mentioned benefit, along with the platform's ability to create mobile-responsive designs. Reviewers also frequently commend the customer service, describing the staff as responsive, helpful, and caring, often going the extra mile to resolve issues and provide clear guidance. However, some people were dissatisfied with the lack of HTTPS on the free version, finding it impractical. A few others also felt that customer service could be slow or provide unhelpful automated responses, and some encountered difficulties with specific functionalities like multilingual website setup or server-side cookie blocking.

What people talk about most

Website

Customers consistently note positive experiences with website creation, highlighting its ease of use and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the platform's intuitive interface and ease... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's... See more

Response time

Consumers generally express satisfaction with response times. Many customers highlight the support team's... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve tried different website builders, but Tilda remains my favorite — mainly because of Zero Block. I love how much freedom it gives me as a designer. I can turn any idea into a responsive, custom... See more

Rated 5 out of 5 stars

This is the third website I am building with Tilda, and every time I am delighted with their support and ample choice of templates for every requirement. Whether as an online store, an information sit... See more

Rated 5 out of 5 stars

Great support and swift action from the judicial team of Tilda, when Artem (Artyom) Evzhenkov that calls himself Artemyi Freedman, an infamous online CEO of non-existent "great start-ups NEURO PLATFOR... See more

Rated 5 out of 5 stars

Tilda is incredibly easy to use, even for beginners with zero coding experience. It offers powerful features for advanced users too, like Zero Blocks for full creative control. I learned a lot about p... See more


Company details

  1. Software Company
  2. e-Commerce Solution Provider
  3. Web Collaboration Platform
  4. Web designer
  5. Web Hosting Company
  6. Website Designer

Written by the company

Tilda is a no-code website builder for creating all kinds of websites: Landing pages, business websites, blogs, online stores, portfolios, online courses, etc. Right in the browser, you choose from 550+ ready-made, professionally designed responsive blocks and combine them as you like. AI-powered page generation allows you to get a ready-to-publish page out of a single prompt. Want a truly unique design? Use Zero Block, a built-in web design editor, to create without limits using advanced tools like Auto Layouts or animation. With a strong focus on SEO, people will find your Tilda-made website easily on search engines. Payment systems and data collection services integrated with Tilda allow you to get started with collecting leads and accepting payments from all over the world in no time. A free lifelong plan is available, as well as a 14-day trial period of all the premium features.


Contact info

  • Tilda Platform Cloud Services Co. LLC, License 1110180, P.O. Box number 452972, Dubai, U.A.E.

  • team@tilda.cc
  • tilda.cc

4.5

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great website builder

Great website builder!

It really wonder how Tilda is deep and good for making websites. I have landing pages, small store and use the platform for other small things (gather info from my clients). I like Tilda!

1 July 2024
Unprompted review
Rated 1 out of 5 stars

No company address - can you trust the service?

I tried to find the company address zu create a valid GDPR complience. Unfortunately there ist non to be found, neither on the website nor in compyny registers I have access to. That leaves a very doubtful impression and leaves me thinking, there is something wrong with this service. I will not use it any further.

5 July 2021
Unprompted review
Tilda logo

Reply from Tilda

Dear Susanne,

Thank you for sharing your feedback and concerns. The company address can be found at https://tilda.cc/terms/#contacts

You can always contact our legal service at legal@tilda.cc and ask any further question you'd like to clarify.

Thank you for being honest about your experience.
Tilda Team

Rated 1 out of 5 stars

Terrible support

Terrible support! If you want to save your time, consider another option. I've submitted a support ticket and no one replied me within more than 24 hours. Even if they reply to you and you reply back, they will no longer contact you.

1 April 2021
Unprompted review
Tilda logo

Reply from Tilda

Hello

Please specify the number of your request to the support service. We will definitely consider the situation and take the necessary measures

Sincerely,
Tilda team

Rated 5 out of 5 stars

Best website building software I ever used

For now, Tilda is the best website builder for non-coders. You can create a modern, beautiful website, landing page, or blog with Tilda.

The key feature of this website builder is its block-based structure. You just add ready-made content blocks and tweak them via a friendly interface.

If you need to make a beautiful landing page quickly—Tilda is the best option for today.

The only downside that I see is that there are no third-party plugins for it like in Wordpress. So, if you want some extra functionality, it's not that easy to get it on Tilda.

22 January 2021
Unprompted review
Tilda logo

Reply from Tilda

Hello

Thanks for the nice review!

Tell for us what features are you need?
What kind of plugins are you missing?

Rated 4 out of 5 stars

We really like Tilda but

We really like Tilda, I would give 5 stars if they had the ability to synchronize products with a link to CSV instead of needing to upload the CSV manually

5 December 2020
Unprompted review
Tilda logo

Reply from Tilda

Hello

Thanks for your feedback
We will be sure to pass on your wishes to the developers

Regards,
Tilda Team

Rated 5 out of 5 stars

I started with one landing page and now…

I started with one landing page and now I have 2 ecommerce shops and 2 blogs.

It's really great experience of creating pages and amount of different ready-to-use blocks is incredible.

Only one disadvantage is support. I'm happy that I had only 2 reasons to write them in this 3 years. (Both answers was 'no, you can't do it'

22 October 2020
Unprompted review
Rated 1 out of 5 stars

Customer support is non existent

Customer support is non existent. They claim the average response time is 2h and up to 24h on weekends. Left a support request on Friday — it’s Sunday now — no reply yet. They are not replying on Facebook either. I’m on a paid tariff, too. Best to avoid and go with another website builder

18 October 2020
Unprompted review
Tilda logo

Reply from Tilda

Hi Genia,

sorry that our support team kept you waiting for two days during the weekend. In fact, we have received your request on Friday morning and we replied on Monday morning. I personally apologize for that!
Just to explain the reason why we couldn't make it earlier: last week our support team was unusually overloaded due to some unfortunate circumstances (a couple of guys from the team fell ill, and in the same time more customers than usual requested our assistance). We always try to reply every incoming email as soon as we can, but sometimes unexpected issues show up.
Hope this experience won't be repeated.

Best of luck,
Elizabeth from Tilda

Rated 5 out of 5 stars

I am very happy with Tilda.cc

I am very happy with Tilda.cc
Our branding company recommended Tilda when we were building our 2 websites, and when we were having an issue, like integrating Hubspot for mailing list contacts collecting, Tilda customer service helper, Aleksei was there and guided me step-by-step kindly with screen shots. Appreciate it and recommend to other people to use Tilda 100%

4 September 2020
Unprompted review
Tilda logo

Reply from Tilda

Hello

Thank you for the feedback
We will definitely pass on your gratitude to Alexey

Always welcome!

Rated 5 out of 5 stars

I can't tell you how happy I am with…

I can't tell you how happy I am with Tilda. I just launched my new Online Yoga Page and it's brilliant.

It is well priced and has ecomm and all is easy to use. You can integrate with any marketing tool as it links together with Zapier, google analytics, pixel, mailchimp etc...
I love the zero blocks where finally I can put things where I exactly want. I can edit in mobile mode and tablet mode so there won't be any surprises when I'm opening the page on any devices.

There are blocks for anything. Literally for anything.

The customer support works well (I would love to see live chat one day) but honestly they sort out things on 1 ticket message better than let's say Godaddy with 3 live chats.

Can't really tell anything negative, maybe it would be great if the made on tilda sign could disappear on a monthly subscription and not just on a yearly one.

Thank you guys so much!

31 August 2020
Unprompted review
Tilda logo

Reply from Tilda

Hello Peter,

Thank you for your feedback. For us, the biggest reward is the positive feedback from our users.

Always welcome!

Rated 1 out of 5 stars

Worst support ever.

Worst support ever, trnsferred my websites to other account with no confirmation. Support responds once every 2 days. Would never recommend their service even for free as you can end up with thousants of dollars for SEO and then someone else gets your website for free with the SEO.

3 August 2020
Unprompted review
Tilda logo

Reply from Tilda

Hello Daniil,

We're so sorry that your experience has been negative. We will be sure to solve your problem and consider the cause of it, so as not to repeat it.

Please write to marketing@tilda.cc login (email) of the account with which you have problems. Also, please specify the email from which support was contacted, so we can check the work of our support team.

Best regards,
Tilda Team

Rated 1 out of 5 stars

My account was blocked without warning notification and websites was suspended

I had a problem with my card and they blocked my account without any notifications. 5 my websites was blocked and don't worked during compliance procedure. They did not send me a notification before the account suspending, although nothing prevented they from doing this. Tilda is not a good choice for production websites because they can block it any time. Their support is terrible.

25 May 2020
Unprompted review
Tilda logo

Reply from Tilda

Hello Rodion,

The reason for blocking your account on Tilda was a dispute opened by JSC CB Privat bank over the suspicious transaction that had been done on the card for purchasing Tilda subscription on March.

To resolve the dispute with the bank, money was refunded and the account was temporarily suspended for further details.

After the appealing to Tilda your account was unlocked and for now on is available and operates in a regular way.

We recommend you to contact to Privat Bank and obtain the transaction details. We are ready to assist you and provide all the necessary information.

Support team sent a reply to your request within 40 minutes. The answer from the support specialist was completely full and correct. The reason for suspension was indicated along with the current status of the issue and additional information about the possible ways to solve the problem with your bank.

We want to apologize for you not being notified immediately about the suspension. As the fraud transaction issue almost never occurs the employee accidentally forgot to notify you instantly and we apologize again for any trouble it may have caused you. I can ensure that it will never happen again as the customer satisfaction is always a number one priority for us.

Contact us if you have any more questions, comments, or concerns.

Tilda Publishing

Rated 1 out of 5 stars

Consider a different option and save your money and time

You create a site, choose a monthly payment option and pay. 2 weeks later it says you need to renew your subscription and you are locked out to make changes to your site. That is when you realise you made a bad choice. Google search console also gives a crawl anomaly error and your site is not in google search.
You write support who promises to respond in 24 hours and 2 days later there is still silence and you have no solution whatsoever.
Save your money, save your time, choose a different route.

4 April 2020
Unprompted review
Tilda logo

Reply from Tilda

Dear Ren,

We apologize for replying only now. We weren’t aware of the review until today.

In all our years of operation we have never encountered the issue you are talking about, so we will look into it as soon as possible! Please email marketing@tilda.cc with your login details. Once we conclude our investigation and if there indeed was a serious issue, we will find a way of making it up to you.

Our support team is available from 9am to 6pm Moscow time (UTC+03:00), and we usually reply to messages within 24 hours.

Again, please email us on marketing@tilda.cc and send us the email address you used to sign into your Tilda account.

We look forward to hearing from you!

Best regards,
Team Tilda

Rated 5 out of 5 stars

I am not a programmer

I am not a programmer, I needed to make a landing page for business, not really expensive service. Good

25 March 2020
Unprompted review
Tilda logo

Reply from Tilda

Hi Elizabeth

Thanks for review
We always happy to get new stories about your experience

Best regards,
Tilda Team

Rated 5 out of 5 stars

easy and beautiful

Among the dozen of popular website building platforms I used the only one I could ever recommend is tilda.cc. The simpliest block-based Editor is turning the building process into a quick and easy game. The variety of blocks is amazing and they are all customizable for any possible and impossibe way. My favorite one is called 'Zero'. It allows creating my own unique elements. But what is most important thing for me — the beautiful and perfectly working website both on desktop and moblie devices that I got in a result.

8 December 2019
Unprompted review
Tilda logo

Reply from Tilda

Hello Katerina

Thank you so much for your feedback

Welcome

Rated 5 out of 5 stars

Another good publising platform no many…

Another good publising platform no many people actually aware of it. But it's good and fantastic and for now still have some free option for that matter. So if you are in need of all this things - please be sure to check it all out, I hope you'll like it.

29 August 2019
Unprompted review
Tilda logo

Reply from Tilda

Rashad hi

That’s so kind of you

Best wishes

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