They promise lowest price garauntee, but when I found the hotel I booked through tiket.com on booking.com for nearly 400,000idr less and filed a claim with tiket.com they refused my claim and wouldn... See more
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I booked a hotel with "Free refund and reschedule Before x date" I applied for a refund before that date, to my surprise they charged a "refund fee". I contacted the customer service, they confirm... See more
First of all my inquiries all mentioned about that I requested an open ticket and tiket.com keeps sending me correspondence on credit vouchers. In the end I gave up and settled for an credit vouc... See more
Terrible customer service ever! very highly NOT recommended booking agent. There was no notification, neither email nor text that flight being delayed (international flight), we found out in less than... See more
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1.2
Bad
126 reviews
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Bad customer service
Bad customer service
When booking the ticket booking system changed my departure date. My immediate reaction did not help. There are no arguments. The staff do not speak English. On mails respond unintentionally and with great delay, pasted ready-made formulas, po3 times the same. They do not even try to solve the problem. They do not care about the satisfaction of the passenger
Worst webside I know. Never again
1 May 2017
Unprompted review
Worst support ever!
We booked a flight in 2017 with Kal Star from Bali to Labuahan Bajo. That flight was canceled and Tiket.com didnt send us a single Info about that. Support answers just in Indonasian because they cannot speak English so no support at all...
Worst platform ever! Better dont use Tiket.com
9 April 2017
Unprompted review
Very nice website!
Very nice website, cheapest for domestic Indonesian flight I'd say. The customer service agents don't speak English too good, but if you are not planning to modify your tickets (which is impossible online), that won't be a problem at all for you. The website is really worth the price. And please note that this website accepts no credit cards, other than issued in Indonesia, Australia and mainland Asia (including CIS). Seems like no EU or American cards are accepted.
25 March 2017
Unprompted review
Bad customer support and no credit card support.
I tried booking a flight, but it would not take my private VISA card.
I went to the online chat, and the rep wrote that the system detected my card as a Corporate, so I could not use it. He could not prove that it was a Corp card or anything, so I asked them to fix their system but this guy was to simple and kept replying "We are sorry The system detected as Corporate, so you must try another card" 5 times.
Horrible service.
29 January 2017
Unprompted review
Dont book a flight on Tiket.com
I have tryed to book a Ticket on tiket.com and had problems with the payment. Creditcard was not working so i called tiket.com . They told me to clear my "basket" and do the booking again. It seems fine but strangely my departure time changed. I called them again and they couldnt explain what happend and that i should call the airline wich was lion air. No support and no responsibilty is the Quality of this Agency. In the end i called lion air and had to pay plus 20% for changing my schedule. Dont book on tiket.com is my advise- rather directly through the airline you wish.
17 January 2017
Unprompted review
No service
Once you have bought your ticket, there are no services.
You can't modify your booking on their site, and they don't send information to the flight company, so you are lost if you need to for example add checked baggage or any other things.
I'll never buy a ticket from ticket.com again
8 October 2016
Unprompted review
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