Tikamoon France Reviews 

If there was a 0 rating, I would pick that! This is the worse experience we had in 2023. Ordered a furniture early October that was dangerously faulty and not at all according to description on the website. The delivery company BJS damaged badly our stairwell with a significant dents on the bullnoses when delivering. We contacted the Tikamoon customer service both asking for return and compensation for damages to the stairs in order to repair. Every email there was a new person responding, each of them wanted to get the furniture back to them rather than addressing the damages. I eventually got to speak to their UK team lead in December via emails who was trying to help, then I was told on few occasion she has called off-sick. They finally went back and fourth with the delivery company BJS and refused to acknowledge the carpenter quote that we provided. They wanted us to use a company on the internet which did not appear correct considering we have an expensive Oak wood stairwells and required a carpenter to fix. The customer team lead for France, from Tikamoon was adamant they would not compensate any additional sum to what BJS is offering and was dragging us waiting for BJS to offer a price. Finally we could not carry on like this and in early January asked them to refund whatever they can so we could be done with it. For the past 2 weeks they have been saying their account department is actioning it but no money has reached us. If you care about your home be cautious with this brand. They are not genuine.

High quality furniture, quick delivery, highly recommended.
Customer service also excellent!

Hello! We bought a pair Nino bed side tables for more than 570€. The drawers are stuck and it is difficult to open them. As they do not trust the word of their clients, and as they assume that we have nothing better to do but log a bogus claim, on their request we had to shoot and send a video but still, this wasn't good enough. They requested another video of the other piece of the identical pair that has exactly the same problem. In the end, we had to shoot 2 videos and settle on a 78€ cashback compensation which is not even sufficient for us to call a carpenter to fix the problem

Products are well displayed online. Bought a small bathroom furniture. Quality isnt great. No soft close on drawers and it all feels a bit shaky. Dont believe the reviews on the website. I was never invited to leave one. Wouldnt recommend.

Adored our Tikamoon TV unit – it's a stunner! 🌟 Only hiccup, it's missing a foot, which led to a floor scratch during cable manoeuvring. Despite the whoopsie, the unit's beauty steals the show!

UPDATE: They provided me with excellent support following this. 5-star service.

I have ordered two coffee tables from Tikamoon in September 8th, it was promised that dispatch will be 8-10 weeks, however, it's been 14 weeks, and no update has been confirmed in terms of timeline for the dispatch.
I've been told the order is being hold at customs, however, no clear timeline was given as to when the dispatch can be expected. After 14 weeks of waiting, I had to cancel my order and now need to start looking for another shop.

Very fast responses from the customer service.
Easy delivery.
Very high quality, beautiful wood and easy to set up.

AVOID! A total scam! Absolutely raging!! I ordered two bathroom sinks+cabinets and backsplash three months ago, I received an email 6 weeks ago telling me they had left the factory and were on their way and I would receive them in under 6 weeks. I contact Tikamoon customer service yesterday for an update and the woman tells me she will get back to me with more information. Today I receive an email to tell me that they can’t honour my order due to production issues. I phone customer service again to be told that there are quality control issues with both items and therefore they cannot be delivered and that they have no alternative solution to offer so they can offer no guarantees on delivering a new order. I am in the process of building a house and the builder was waiting on the sinks to fit them. I am now without sinks that I ordered 3 months ago and will now have to look elsewhere and start the waiting game again. All this time they have had several thousand €’s of mine and until I got in touch they did not even have the courtesy to contact me and tell me they wouldn’t be fulfilling my order. I asked if this is normal for them and I can tell from the totally unapologetic and nonchalant reaction of their customer service advisor that they must be VERY used to doing this to their customers. You may get lucky but frankly why take the risk, go elsewhere would be my advice!!!

I have ordered a piece of furniture at Tikamoon. The furniture arrived at home damaged and with traces of some kind of glue at several places, visible.

When I complained about it to Tikamoon I received a very arrogant answer offering me a 10% reduction or 20% voucher for their website or an exchange. They told me to go the shop and ask for a cleaning product (and afterwards, like in other reviews, probably they would tell I did not clean the cabinet with the right cleaning product and would refuse responsibility...). Basically, solve it yourself and we will throw a couple of euros your way.

So my experience is in line with the many other 1 star reviews of Tikamoon here.

As I see many customers getting another damaged piece in return, exchanges mean long waiting times again and a very unsustainable logistics process, and I really did not like the way they communicate, I have asked to pick up the furniture and reimburse me.

I will update this review to add details about the pick up and reimbursement process.

Avoid this arrogant company with its very bad customer service!

EDIT after reply of Tikamoon:

- Thanks for the reply. It is clear from the other bad reviews on Trustpilot that Tikamoon does not want to learn from the bad reviews. 20% 1 star reviews is huge. If I had seen this before I would never have ordered with you.

- Furthermore, it has been confirmed many times, and also clearly explained in your e-mails, that Tikamoon finds it totally acceptable to sell its very expensive damaged furniture with a 10% discount. 10% discount of very expensive is still very expensive. If Tikamoon thinks that's okay, that's your decision. But for many customers, it's not. Maybe you should really re-think this internally.

EDIT 02.10.23:
We have lost 1 hour to bring the furniture down and re-pack it in its original packaging. The furniture has been collected by the transport company.

Then, the furniture will be delivered back to France, will be unpacked, checked, repaired (?), packed again and put on sale again. This will cost Tikamoon way more than the 10% discount they offered, and is the worst possible solution from a sustainability point of view. I don't understand how this company makes money :-)

Ordered £800 set of drawers. Took weeks to arrive as their warehouse is in France. They were badly damaged in three places. Tikamoon insisted I repackage for collection in three weeks myself which was a nightmare as it comes with so much packaging and can never be packed in the same way again especially as it was damaged. They offered me £80 off! Ridiculous. I requested replacement which took weeks. The new drawers arrive, I note the packaging is damaged, the delivery people told me it wasn’t damaged so I pointed the damage out to them. I said I needed it unpacked to see if they were damaged. They said they won’t do that. I said the email from Tikamoon said they will. They begrudgingly unpacked it and they found a damaged area. I asked for it be re-packed and sent back. The delivery company tried to get me to keep it and ask for money off. I said no, I can refuse delivery if the item is damaged. They seemed quite unhappy about that; but did wrap it back up when i gave them some tape. Received a call from delivery office afterwards and they said they did not know that Tikamoon suggest unpacking if package damaged. I asked them for a copy of the photos they took of the damaged drawers and the damaged packaging but they said they couldn’t send it to me, but would send it to Tikamoon. I have asked for a full refund now, I await reply (it is Sunday). I would not recommend anyone in England buying from them as the furniture can not survive the delivery. BJS delivery company have been unfriendly on both deliveries and I would not recommend them at all.

We ordered the metric TV cabinet and asked for a specific delivery date. They were a week early with delivery, but no one was home then so the delivery man got angry with us. When the furniture arrived at the correct date, it was broken on multiple places. The wood looked very dull and not neatly finished. I am not going to pay 900 euros for some furniture that looks bad and is delivered with multiple pieces broken off. When we asked for the cabinet to be picked up for return, we agreed on a date and this got confirmed via email. The delivery man that came to pick it up was again a day early, so no one was at home. He called us and was mad at us again and scolded at the phone. This is not how you treat customers, if you are the one that does not comply with the appointments you make. Do not recommended ordering here.

I recently purchased the zenaka console table. Solid and well made. Easy to put together. Quick delivery too. Highly recommend this product and company.

I ordered my stone washbasin quite a while ago and my bathroom fitter has just completed the bathroom installation. The washbasin is the star of the show it looks classy, different and just amazing. So glad I made the purchase.

Lovely set of Jonàk chairs,

Quick delivery and well packed.
Unfortunately one chair was damaged, however, Tikamoon quickly sent out another one, and took the faulty one away.

The chairs all had to be oiled, which is a pain, I would have thought a new set of chairs to be delivered ready to use! 3 coats are needed and then cant be used until the following day, seems crazy to me, Lovely chairs though.

Edit: seller only responding through Trustpilot. My last three emails have not been responded to. It's been almost a week ago I contacted them first about the issue which still has not been resolved.
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We ordered some furniture from Tikamoon over the last year, but out of the 5 items, 3 were faulty. They offered a solution last year but we recently bought a furniture piece which is obviously not made well. I was asked to send foto's, then I was asked to send a video, and since last Thursday total silence. This item was very expensive and its door does not open so unusable for us. I find this unacceptable and moreover the lack of follow up is utterly frustrating.

Their products look great on the foto's but they are not made well. Tikamoon, its time to take responsibility for the products you sell and to take care of better quality control, as well as dealing in a more respectful manner with your customers. You have certainly lost us as customers.

I purchased a Rousseau solid pine table from Tikamoon in November 2022. The table took several months to be delivered, which was already frustrating. When I finally received the table, I was happy with the design and the size. However, after just two months of light use, the table developed multiple cracks on the surface. The longest crack was 150cm long!

I contacted customer service but they only offered me 150 GBP as compensation.

I am very disappointed with the quality of this table and the customer service. I have never had a table crack so easily before. The 150 GBP compensation is not enough to cover the cost of repairing the table or buying a glass to cover the cracks.

I would not recommend this table to anyone. It is not worth the money.

I am still waiting for a response from customer service. I will update this review if and when I hear back from them.

I purchased Kilim decorative solid teal bench for my new home (along with 2 Puo solid pine stools. As we are building pur our forever home, I want to furnish it with quality sustainable furniture, unique pieces & preferably won’t break the bank, Tikamoon ticks every box & then some. They are a small sustainable brand based in France. All of their furniture is handmade, thus the reason why it can take up-to 4 months to deliver, which is fine for me as I am happy to wait any length of time for handmade quality furniture for my home. Delivery was actually less than 4 months, it took just slightly over 2 months which was fab. I had my order delivered to a friend’s home in England (for me to collect) as they do not offer delivery to Northern Ireland. I’m delighted with the service I received & my gorgeous new bench (I’m so excited to style this in my new home). Checkout their website, it is full of beautiful home decor & furniture. Read about their story too, it’s very interesting. Happy shopping, you will not be disappointed. I’m looking forward to shopping on repeat with Tikamoon.

I am writing this review with great disappointment and frustration regarding my recent experience with Tikamoon. I purchased a TV shelf (1200 €) from their company, expecting the high-quality craftsmanship they are supposedly known for.

And it did look good, however, I encountered a significant issue when I followed their cleaning instructions and used a regular everyday cleaning product (Pronto), which caused stains and a darker color on the shelf.

The most disheartening part of this whole ordeal is Tikamoon's response to my claim. Despite my efforts to address the issue directly and seek a fair resolution, my claim was summarily rejected without any proposed solution. This kind of dismissive attitude towards customers is simply unacceptable.

The fact that a supposedly durable product from Tikamoon cannot withstand a regular everyday cleaning product raises serious concerns about the quality and durability of their furniture. It is truly disappointing to see a brand with a good reputation fail to meet even the most basic expectations when it comes to product quality and customer support.

Given the lack of response and resolution from Tikamoon, I feel compelled to share my experience with others. I hope this review serves as a warning to potential customers who expect their furniture to withstand normal use and cleaning practices. Tikamoon's inability to address this issue has not only tarnished my perception of their brand but has also led me to cancel pending orders for a coffee table and nightstand.

In conclusion, I strongly advise against purchasing from Tikamoon if you value reliable product quality and effective customer service. It is regrettable to witness such a failure in meeting customer expectations, and I hope my experience prompts Tikamoon to reevaluate their practices and prioritize customer satisfaction.

I have mixed feelings about this company. I ordered, and received, a lovely side table earlier in the year. It arrived before the promised date and was perfect, so I was delighted.Then, about six weeks ago, I ordered a vanity unit plus wash basin for my newly refurbished cloakroom. I spent a very long time choosing this and, delighted with my final decision, was very excited when the item was dispatched at least two months before the due date.Unfortunately, when it arrived yesterday, we realised that it hadn't been assembled very carefully. The wood was beautiful, solid oak, but such a shame that the quality assurance wasn't up to the job. The top pull down cabinet had mis-aligned hinges which made the whole thing look "wonky". It was a simple case of one of the hinges being placed 4mm higher than its counterpart. When I reported this to customer services, it was the usual:"Please send us photos/videos etc"- is anybody else totally fed up with having to do this?
Anyway, to be fair, it was dealt with quickly but I found the attitude of the company hard to fathom. It was pointed out that each piece was handmade (in Indonesia-couldn't find that information on the website) and, if they reordered, they couldn't guarantee the next piece would be any better. What an appalling admission! I was offered a £75 voucher against another purchase (to be used within 6 months) or a £50 compensation refund.I was sent reams of instructions on how to adjust the drawer myself- it wasn't a drawer, it was a pull down cabinet, so these were totally irrelevant. It seems to me that these instructions may be trotted out on a regular basis to other disgruntled customers. In the end, I accepted the refund, but we are left with an imperfect piece of furniture. Incidentally, I was telling the story to my Australian sister-in-law, who happened to be visiting, and she was telling me that she is very familiar with Indonesian furniture. She said it is often very beautiful, very cheap, but the quality control is unacceptably poor. Tikamoon basically told me to enjoy the uniqueness of my piece- that would be my FAULTY piece, which I find a joke. Unfortunately, I won't have the confidence to use again. It is a real shame as the furniture is very stylish.

2 vanity units ordered, both arrived before their due date and we love them.