Irresponsible
I'd been waiting for a specific item to be back in stock for months, so I set up email alerts to be notified as soon as it was. The 'restock' notification was received on 22 Jan, so I placed an order from Tigers Direct that same day.
After a week, I contacted customer service asking why there'd been no tracking update. They apologised and said that they hadn't yet received the shipment and that they would contact the purchasing team to get an update. Since then, nothing's been heard. It's been almost 3 weeks now.
If the company didn’t yet have receipt of the item shipment, why was it posted as “in stock” on the website? Seems entirely irresponsible to have conned people into ordering a £220 item from their site with the false assurance that the item was confirmed as back in stock and ready to order.