Tier Zero Games Reviews 90

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the company for its fast delivery and excellent packaging, noting that products often arrive quicker than expected and in perfect condition. Many appreciate the competitive pricing and the wide availability of desired items, making it a go-to choice for their purchases. The customer service is often highlighted for being responsive and helpful, with many people expressing satisfaction with the team's dedication and willingness to assist. However, some customers were dissatisfied with issues related to order fulfillment, including delayed dispatches, unfulfilled pre-orders, and a lack of communication regarding shipping updates. A few people also reported receiving incorrect items or having problems with tracking, leading to frustration and a perceived lack of clarity from customer service.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers report fast delivery and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, with some... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the fast... See more

Response time

Consumers find response times to be ambiguous. Many customers report issues with slow communication, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the responsive and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out. UPDATE: Store reached out and went above and beyond to... See more

Company replied

Rated 5 out of 5 stars

I purchased some Pokemon products a few days ago and had a specific request for how it was sent. The team at TierZero games had responded to me promptly and were happy to oblige. I received the produc... See more

Rated 5 out of 5 stars

I have dealt with Tier Zero Games for over ten years. I started back at Nats in Birmingham, and Ollie, sorted everything out I needed for the event and a bit of bling on the side. Consistently, they... See more

Rated 5 out of 5 stars

Once again, very happy with my purchase. Quick to communicate and answer all the questions I had. Will definitely be purchasing from this business again in the future.


Company details

  1. Trading Card Store

Written by the company

Trading Cards, Board Games, Accessories and everything in between. We take pride in offering the latest products, the best prices and most importantly, outstanding customer satisfaction.


Contact info

4.0

Great

TrustScore 4 out of 5

90 reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best shopping website for Yu-Gi-Oh! in Europe

Great place to get newest Yu-Gi-Oh! products and singles.
International free shipping on orders over £100 and excellent customer support.
Competitive prices on the market.
Tidy and easy to navigate shopping website. Overall great experience.
Definitely recommend!

3 October 2024
Rated 5 out of 5 stars

Easy and excellent quality service

Being able to sort the cards alphabetically according to thier number in the set was a great thing. The good prices. The excellent free royal mail shipping which was fast and excellent was a great feature. Long time customer and will stay a customer.

30 July 2024
Rated 5 out of 5 stars

Such a great service

Such a great service, polite and understanding people I would buy again from them.

25 July 2024
Tier Zero Games logo

Reply from Tier Zero Games

Thanks Dylan, your custom is always appreciated !

Rated 1 out of 5 stars

I didn’t receive all my items in my…

I didn’t receive all my items in my order, i was missing 2 cards, so hopefully they reach back out and resend them back

25 July 2024
Tier Zero Games logo

Reply from Tier Zero Games

Hi Omar, i believe you have now recieved an email to resolve this for you

Rated 5 out of 5 stars

Always shipping fast and great customer…

Always shipping fast and great customer service. I have been buying for a couple of years already and I am very happy with the store. I would love price updates and restocks to happen more often with the actual market trends but overall it has been an excellent experience!

24 July 2024
Rated 5 out of 5 stars

Great prices, fast postage, fantastic service.

I was looking for various individual YuGiOh cards & after pricing them up on eBay I found the Tier Zero site & the prices were FAR better. I was nervous because I hadn’t heard of Tier Zero before & they didn’t have many reviews but for the price difference I figured I would take a chance.

I placed an order very late Thursday night (the free postage was very appreciated), I got an email 9am Friday morning saying my order had dispatched & the cards all arrived in perfect condition Saturday morning. I was so hugely impressed I had to come and leave this review.

The next time I need cards I will be going to their site first & I would absolutely recommend to anyone looking for YuGiOh cards, it was a fantastic experience.

3 August 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer service. Even worse delivery and communication.

Very poor customer service.
Have tried to pre-order cases of structure decks and they always come atleast a week late if not later or not at all.
The guys have poor refund policies that goes against the law and I have even seen some decks in the facebook group come all stuck together and they refused to refund it.
Also they never send emails about dispatch or anything of the sort so you are left to guess in the dark or have to be proactive and ask them for a useless basic reply that does not solve any issues.

100% would recommend you avoid if you can!

Not tierzero trying to gaslight me telling me shipping details would be sent to me and its in my junk or spam as if i havent checked 😂😂😂 literally have to go ask before anything is solved.

7 December 2022
Unprompted review
Tier Zero Games logo

Reply from Tier Zero Games

Hi Chung,
I’m sorry you feel this way we’ve requested more information regarding this so we can try and make things right for you and we don’t currently have a customer with your name.
However a couple of points I can address that aren’t case specific, decks that have come unstuck is a quality control issue from the manufacturer ( Konami in this case) but we wouldn’t refuse to replace these and definitely haven’t had any requests regarding this. As for dispatch emails I am sorry you haven’t received these but they are sent automatically through our website so these definitely would have gone out and maybe to your junk folder.
As for Pre-Orders arriving on time this is of course location dependant as we are in the U.K. and are not allowed to ship before the day of product release and also the shipment method selected, as with a lot of U.K. businesses right now Royal Mail strikes are having a major impact with items taking completely unpredictable amount of times to arrive with customers.

Rated 5 out of 5 stars

Great price, quick delivery

Bought a booster box of the latest Pokémon card set - of the various online stores I looked at, Tier Zero were the best, in stock price I could see. Free 24 hour delivery included due to the order amount. Had some great pulls from the few packs I've opened so far. 😁

18 November 2022
Unprompted review

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