Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event Ticket Seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

100% SCAM PLEASE DO NOT WASTE YOUR…

100% SCAM PLEASE DO NOT WASTE YOUR MONEY!!!! PAID FOR TICKETS, SENT PASSPORT DETAILS OF WHO I WAS, THEY NEVER RESPONDED BACK TO ME WHEN I EMAILED THEM AND MY TICKETS NEVER ARRIVED, TICKETS STILL HAVENT ARRIVED AND THEY STILL HAVENT RESPONDED TO MY EMAILS.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam 💯

Scam. Don't waste your money wnd definitely don't be giving them your passport numbers etc.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

This is what Tier One Tickets sent to…


This is what Tier One Tickets sent to me.
THIS SITE IS A TOTAL SCAM. Beware people!!!

YOUR TICKETS ARE READY!

Your tickets are now ready, and we can issue them immediately once a quick automated verification is completed.

To comply with stadium security regulations and to protect both you and us from fraud, all customers must complete a brief identity check before digital tickets can be released. This prevents banned individuals — as well as those using stolen payment cards — from receiving tickets that cannot be revoked once delivered.

Our verification process is fully automated, and it can only process passports — driving licences cannot be accepted. The photos must follow the exact format below for the system to verify them correctly.

Please reply directly to this email with:

A clear photo of the photo-page of your passport, with all corners visible.
This specific format is required for automated verification.
2. A selfie of you with a neutral (blank) facial expression.

Once your photos are verified, the system will automatically release your tickets to this email address.

Thank you for your cooperation.

Damon

Customer Support Manager

our text

5 November 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE SCAM

ABSOLUTE SCAM. Bought 3 tickets to the Chelsea v Barcelona game a week ago. Never arrived. Saw a whole lot of reviews saying the same. DO NOT buy from this company, you will not receive anything.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

Im gutted I bought tickets from tier one no tickets been emailed they ignore all emails iv sent but the site looks very genuine iv lost 65 pound through these scammers.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Looks like I have fallen for this scam like a number of people on here, really disappointed and disheartened by it!

Stupidly I had also sent them my passport details as part of their plot, has anyone else done this and have you had any problems?

Have seen a few fraud numbers have been raised by people on here so will add them, also have to try and get a refund on a hotel (with a non cancellation policy) that I have booked to see if they will relent ffs

28 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Please do not buy tickets here. Once you pay for tickets they seem legit and have some direct communication with you, when the match gets closer they start adding excuses and problems and then they stop all kind of communication.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of scammers

Bunch of scammers. Took £110 for 2no Newcastle tickets. No receipt or even confirmation of purchase. No return of emails. Dirty scammed morons. Please do not buy!!!! Wa##ers

3 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! They promise tickets at cheap rates (Arsenal v Spurs for £70 a ticket) but do not deliver. Then they promise even better VIP tickets for another event if you wait a couple of weeks and then they stop communicating.

Such a shame these sites are allowed to operate without consequences!!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESE SCAMMERS!

Husband ordered tickets for Chelsea Barcelona last week, paid, told to expect tickets on the Sunday before the match, no tickets arrived and complete silence from the company, luckily for him he paid on his credit card and has since been refunded. DO NOT WASTE YOUR MONEY THIS IS A CON!

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Modern Professional Scam . Safe System Fail .

Very proffesional scam . I have never seen situation like this before . Recomended by Facebook . Trust Pilot for 5 stars ( now 2.8 stars ) . Company with address in London . Officialy registered on GOV site. We arent safe today folks . It`s really no shame we have been scamed , shame that institutions responsible for it are useless !! It could be any site now. Facebook , GOV , British Gas ... After this situation I have lost my trust to internet and any websites .

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Don't be fooled. The positive reviews are fake. You can't buy premier league football match tickets from anywhere other than the clubs official methods. The Premier League do not have official partners for ticket allocation. If these scammers reply to review saying I'm not a customer they are correct, my wife was however and I'm posting this because she is too upset to. She ordered tickets as a surprise for me, instead she lost her money.
Reported to the National Cyber Security Centre.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Very elaborate scam

Very elaborate scam

Emailed to ask how I can trust them and get a detailed response

But tickets and get a register letter confirming the purchase (later realise they use this to confirm delivery with payment provider, clever)

Then auto send an email conforming tickets are ready and asking for ID

Then silence and no tickets.

Reported to action fraud

18 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam , don’t buy anything as you won’t get what you are paying for. Paid for tickets that have never been sent , no one answers to emails from support when is needed, they push the delivery date until the last minute to keep you in your toes but than last days you won’t get anything from them. Already asked my back for refund and reported them as scam

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Complete con and a fraud

Complete con and a fraud
Ordered ticket didn’t arrive then day after the march got an email to verify identity to which I refused as the match had already taken place
No response to repeated emails .
Next stop is the fraud squad
USE THIS SITE AT YOUR PERIL

23 November 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. I was charged for 2 x tickets and 2 days before the match they asked me for a picture of myself and my passport? On the event day the tickets never arrived. I emailed them to complaint but no response has been received.

25 November 2025
Unprompted review

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