Tiendanimal Reviews 

I would like to know where the money is for my order 8980068 witch I have returned.I am very frustrated that I cant find email.

Have ordered 2 items via click and collect. Meant to be within 24 to 48hrs am still waiting 2 weeks later. Been to the shop and have the items in stock but say that can not have them. Sent emails no reply and called numerous times for over 30 minutes each time and no one answers just listening yo music I am very disappointed

Looks like I am not the only person who has not had a reply to their emails. Order 8873851 for jerseys, marron and black. A box arrived. The invoice said 4 jerseys but only 2 in the box, the M Negra. No Marron L. The order was 30.10. The goods arrived 4.11. 3 emails have been sent with no response.

Thanks for your reply. Is my money being returned. I have paid for 2 jumpers that have not been received and no refund given. I have filled in your "non receiving of goods form" nothing happened there either.

Non reception of my colis since more one week
They are not professionnel and i don't make publicity for tiendanimal

19 days later and no delivery. No response to an email asking why this is taking so long? Many customers have complained about SEUR delivery but Tiendanimal continues to use them over and over again. That does not make sense. So this is the second time I've ordered something. The first one that disappeared eventually for a few weeks resulted it was
'damaged' en route so a full refund was given. But now this item not yet arriving and getting no response from the company says it all. I'll take my money elsewhere in the future. Order number should you ever get the urge to respond 8303691

UPDATE
Ironically with 24 hours I now have my package. A coincidence or a kick up the backside? 🤷‍♂️

Perfect Service. Very good and fast delivery.

The delivery is not here, where they guarantee it will redelivered within 48 hours (with SEUR) on working days. I called and the girl at Tiendaanimal said that maybe the packet was destroyed. It is 20 KG food for my dog that I cannot buy in my village and I don't have a car to buy it somewhere else. Now my dog has to change food all of a sudden and that is very bad for him. I trusted this company but never again I will buy there. I feel really bad for my dog. This company should be ashamed for such a lousy service!!

Perfecta todo tal y como lo describen y el envío llego pronto y avisando de cada cambio de estado,perfecto

Never use them again!
We've been using Tiendanimal for 3 years now and every single time we have issues with receiving the order because they use SEUR. From 24-48 h delivery, we are now, day 5 and my order is still not out for delivery! What is the point in using your services when I have to go and purchase food as my cats are starving!
Why do you keep using SEUR??? The worst delivery company ever! You are going to lose your customers because you chose to work with them!

Ordering from the company web site was easy and the goods were delivered very quickly. I have used this company many times and they have always been competitive with their prices.

Excellent products, communication, service and delivery, can highly recommend...
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Absolutely disgusting service !
6 emails and 2 calls ( if you are lucky to get hold of anyone )no answer! No communication . No SEUR we’d it says the order lost/damaged . SEUR says contact Tiendanimal and they never answer. Asked for the refund … No response and no refund !

Update : finally a nice lady answered the phone today March, 10 . And resolved the issue !

so... i got half of my order and the rest never showed up phones are off, and the email i sent i got nothing

what maked me mad was that i ordered a total of 4 things and the 2 that arrived comed in seperate palstic bags, for a animal company making trash is fun isent it?

Great service from tiendianimal, online. Order despatched promptly. But they are badly let down by their couriers……because of the courier making delivery arrangements impossible and refusing to come to the house I now have to drive to buy the order, completely taking away all the benefits of online home delivery service……added to which I have paid for goods and delivery neither of which has been delivered!
Another customer lost through the poor service from SEUR

Ordered some dog food because they claim they deliver in 24/48h. 5 days have passed and my order is not even with the delivery company. Tried to find an option to cancel and get a refund... nothing. Tomorrow I will try to call them. Let's see...

I had ordered cat food (6 small cans and 9 bowls) online (07/12). When entering the delivery address (shipping costs €3.99) in the profile, the place of residence was not available for selection, only the municipality. From SEUR we got on 15.07. a message that the address does not exist.

So we chose a pickup location. It should then be ready for collection there at the earliest on the next working day. So today (July 18th) we made our way to the address given by SEUR. A gas station that wasn't marked as a pickup point, and the new employee didn't know about it either. All attempts to contact SEUR have been unsuccessful.

So we left again in the afternoon. Have asked in surrounding shops and are also again in the gas station. This time another employee was able to help us.

Upon opening it at home, we find that the lining was simply lying loose in the box. All food bowls are damaged by the small cans. If they can be opened at all, the food will spill out straight away.

We paid 3.99 euros for shipping so that we didn't have to drive to the Tiendanimal shop in Palma, 24 km away. In the end, we had to drive 40 km and invest 2 hours to get the cat food almost a week later. More than half of which are damaged. We do not recommend ordering online.

Desde luego no tienen los mejores precios en comparación con otros comercios, pero los productos son de calidad y los envíos, rápidos y sin incidencias. Acudo aquí sobre todo por la parafarmacia y en busca de productos de higiene específicos que no llego a encontrar en comercios con precios más competitivos. Lo prefiero incluso a comprar a través del propio fabricante en Amazon, de donde los artículos llegan a veces en estado dudoso. Sobre todo, acudo a Tiendanimal por el pienso Criadores, ya que son los únicos que lo venden.
Veo muchísimas opiniones negativas e imagino que la satisfacción de la clientela tiene bastante que ver con la zona desde la que se realizan los pedidos y, por ende, con la tienda física que los abastece. Por suerte, el Tiendanimal de mi área no recae en tales incidencias.

All my Premium Points were suddenly cancelled from my profile. When I emailed the customer service the response was basically a link to the terms and conditions. After reading the terms it said that before any points were due to expire, Tiendanimal would send an email to the customer. I emailed back to confirm I had received no such email, plus on the information about Premium Club it was written that points never expire. But the response was negative and unhelpful.

They need more training on how to talk to customers

They used to be pretty good, however, there is no deliniation when you're buying directly from Tiendanimal and when you're buying from their "marketplace" of third party sellers, each of which has their own return policy and terms and conditions. This means that this ONE ecommerce website will direct you to more than one terms & conditions legal document--which is extremely confusing. Further, when you're checking out to pay for an item from a marketplace seller, no attention is drawn to this and it's unclear for people purchasing that they're not going to receive a guarentee or return policy that TiendaAnimal will actually stand behind. This means you'r ekind of on your own and have to do a lot more work to return an item, all because they are not super clear about when you're purchasing from their marketplace vs when you're purchasing from them.