Tidebank | Commercial Property Reviews 

I agree with nick walton.
AVOID TIDE at all costs.

Absolute disaster.
Locked my account when I was moving money between accounts I operate some 6 weeks ago without any question or explanation.

No one to talk to.
No effective feedback. keep being fobbed off.

Now in dialogue with Financial Conduct Authority.

Absolutely appalling. Proceed with extreme caution. Unmitigated disaster.

After a month of toing and froing, they decided they couldn't help me, time wasters

Had an incoming recurring payment blocked on a Friday which I’ve raised with Tide - no notification and no response from the bank till Monday late afternoon. It's a simple telephone call with any other bank but you can only message them via the app. Terrible especially in times like this when you need a reliable bank.

After writing this feedback plus an internal complaint to take this to an ombudsman I got contacted by Tide late Monday evening and was told that this was an error on their side which then took another day to get resolved. They offered £20 in compensation which never made it onto my account.

Such a rubbish experience.
I've raised a query as I wanted to transfer money to a foreign bank, apparently this fundamental feature is "under development"
So as this feature is something fundamental to my business, as I need to pay suppliers, I wished to transfer the money that was easily transferred into the account back into my basic current account........if only it was that simple........ As I said getting money into the account easy, withdrawing your own money out of the account super hard!!!!!!!
To make matter worse, I've been trying to contact the support team all day, but I've had no response, it is now past 4 pm, I started this whole process at 10ish. So a couple of hours ago I resorted to Trustpilot (which is why I'm here again), the response from Trustpilot took......wait for it.......34 minutes.......but yet on the customer service app, it has taken over 360 minutes for no response!!!!!!! I suspect that because Trustpilot is a public forum, Tide bank is paying more attention to PR than to customer service, in reality, your experience isn't important but the perception of the user experience is, the bank is playing the "we care about our customer's experiences card" but the reality is, they don't give a flying...... I advise anyone with an issue regarding Tide to not bother with the app but just head over to Trustpilot, they will answer quickly and even if they don't, others can see your frustration and make an informed decision to NOT TO USE TIDE BANK.

Your card transactions are not safe. Its like open season if you use your card to purchase. People can just take money at random Tides awnser when you make contact. "We need a letter from the person or company" Erm let think WHAT REALLY no tide you are the bank i entrust to protect my money. Imagine going to the police someone has just robbed my money. Im sorry we will need a letter off the robber before we can arrest him.

Awful application. The information they required never seems to end. You send them their request and then they would ask another and another. Support does not seem to be fully trained. Half of the time you're thinking communicating with an automated robot and they reply with the same phrases over and over. The operator asked me to contact another department to finalise my application but after 2 days, still haven't contact me. Just gave up after waiting for 2 weeks. Applied to TSB and granted after 24 hours. Not recommended at all.

I would like to warn any body who is thinking about bank with this excuse of a bank they closed my account I am disabled and terminaly I'll they have kept over 5000 pound of my money i have been hospitalised with stress and depression over this they sent police to my house saying they was concerned for my life but still have no money sold my car I'm in debt so anyone u who is thinking of banking with tide be careful

Have used Tidebank for 18 months and found it to be a good value and easy to use banking service It doesn’t offer the full range of traditional bank services but it’s proved great for normal everyday banking
This is until I changed phones when it became a nightmare Their on line help is slow and standardised so if you have an issue they don’t seem to know how to fix it. It might be that their system isn’t IPhone friendly or that the phone change was a bolt on but out of 70 apps it was the only one that I had a problem moving over
It’s a shame to have to give them a poor review and to probably move on as the basic product is good but they seem to have no back up

Seems there's a very rude person replying calling himself. Tide bank owner???? Cake aockers Start up biz I am and asking me stuff short of my dogs name

I have reviewed the wrong service.

Apologies. None of my comments apply to Tidebank.

Oh dear i think you should report tide bank for using your name, it must be well frustrating as I'm sure you had the name first. Good luck and i hope you get the reviews you need to help grow your business.

Tide's interface Geeta Mandalia is good, fast to respond, and explains well the procedure in opening up a business current account.

Moreover, TIDE bank does not lock up capital.

Just a terrible bank. Didn't give me a reply for 3 weeks. And now they are claiming not to be a bank. wheeler dealers. smfh.

Morning received 2 payments last night as refund from on the beach since I received these payments I can not use my card or make transfers
This is really worrying I have never had problem with tide I have tried messaging a few times with no reply can you please contact me 07763496173

It's not real bank. They should give bounce back loans to companies to help survive covid19 and they just choose few best companies to give loan . It's not help. I have ltd company and never been offer loan through tide. I choose lloyds and loan on bank account next day .

I cannot speak highly enough of Tidebank. I just needed to open a business account to receive a 26k refund from the government for my business that had failed. My own bank had closed the account after the business had failed and would not reopen it. After reading the reviews I crossed my fingers and hoped for the best with Tidebank. the opening was a breeze after supplying the necessary documents. The account interface is very easy to use and the test transfers back and forth I did were instant. Despite going to court and getting the company reopened and opening a new business account for the company, the government's solicitors said I needed a letter from the bank outlining the companies information, my information and Tidebanks information. I imagined hours of frustrating calls with bots trying to get to the right department, But no I got an instant reply to my message and a PDF with all the necessary details the next day?? I suppose the easiest way to say it is these people are small enough to care about their customers. I imagine in 5 or 10 years they will end up like any other bank but for right now they are a joy to deal with. Hey Take a compliment! It was a Ltd business account that I opened so not in my own name.

Tidebank is a brilliant concept but have you tried to download the App from Apple. Why does a company spend so much time,effort and money to develop a new bank then hand over your reputation to a company that has no respect for the bank or its customers.
Apple has lost its way It is not too smart to follow someone over a cliff
Android and Microsoft have ten times more free apps than apple! Why put all your eggs in one leaking basket that is only interested in ripping of your customers and giving them terrible service!!.
Someone at Tide needs to try downloading their app from apple and see what happens
I do not intend for this to reflect badly on Tide however they need to sort this out

Best wishes

Andrew Davidson

Because you can’t speak to anyone and you get no support it’s actually quite difficult to join this bank
If you have two addresses it’s a nightmare
It’s not good to join as a business and it’s a very unhelpful process

Tide bank has excellent support service and they managed to open business bank account within 24 hours. Very fast and foreigner friendly.