The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
Company replied
Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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A platform for scammers
A platform for scammers
Common story:
Scammer sets up event in ticket tailor
Everyone buys tickets
Scammer cancels event last minute
People complain to scammer - they don't care
People complain to ticket tailor - they don't care, saying you should contact the scammer
24 May 2025
Unprompted review
Reply from Ticket Tailor
Hi there,
I'm really sorry to hear that an event you had tickets for didn't go ahead.
When you buy a ticket via Ticket Tailor, your money gets sent to the event organiser directly, We never see or touch ticket money, and can't issue refunds.
That being said, we care about the quality and integrity of events on our platform, and investigate any reported events submitted via our report an event form: https://tickettailor.typeform.com/to/WPaGQP?typeform-source=app.intercom.com
If you haven't already, please share any information you have using the form above, and it will be looked into by our team.
Thanks,
STAY CLEAR OF THIS SITE !!! USELESS
Bought tickets through this company for a show to see John Terry last Nov for my fathers birthday . Got emailed by the selle4 to say it was cancelled and would be rescheduled . Havent heard from them again in 7 months !! And Tickettailor just said WE DO NOT ASSIST TICKET BUYERS , ONLY SELLERS ! . So they allow scam/fraudulent companies to operate on their site and wash their hands of it once they have their money !! STAY CLEAR !!! 🤬🤬🤬
12 June 2024
Unprompted review
Reply from Ticket Tailor
Thanks so much for taking the time to share your feedback.
We completely understand how frustrating it can be when plans change unexpectedly, especially when you’ve purchased tickets in advance.
Just to clarify, Ticket Tailor provides the ticketing platform, but all tickets are sold directly by the event organiser. This means they manage the sales process, including any terms around refunds or date changes, and they also handle all customer support for their events.
As we don’t process or hold any ticket funds ourselves, we're unfortunately unable to intervene in refund decisions or changes to event dates. The best next step would be to reach out to the event organiser directly – they’ll be in the best position to help.
Thanks again for your understanding, and we're really sorry you're in this situation.
Ticket purchases not processing
A number of people trying to buy tickets have had their card rejected for no apparent reason. We will have missed many purchases I fear
17 April 2025
Unprompted review
Reply from Ticket Tailor
Hi Gill,
I'm sorry to hear that some of your ticket buyers were having trouble with their card purchases.
We don't hold any ticket payment money. Ticket payments are sent directly to your Stripe, Square or PayPal account and you should see the funds arrive there instantly. If there have been issues with payment, you should be able to see a reason in your connected account. If not, I'd recommend reaching out to Stripe, Square or PayPal support directly.
Payment issues can be quite common - for example, your buyers might have mis-typed their CSV number, or added the wrong billing address. Sometimes, your buyer may need to contact their bank.
Although we can't influence the payments, you can find a list of 'incomplete orders' in your account. From here, you can check if there is a corresponding successful order, or if you may need to contact your ticket buyer.
I hope this advice was helpful!
No way of contacting for assistance 😢
I booked an event, and I booked an event, and have since found out my husband has cancer. The dates clash with his chemotherapy and surgery schedule. All I wanted was help and advise on reselling my tickets or cancelling. I have sent several emails completed the online messaging several times nothing. I’m not asking for a hand out just help.
11 April 2025
Unprompted review
Reply from Ticket Tailor
Hi there,
We're really sorry to hear that your personal circumstances mean you can't attend an event any more.
I'm afraid you've come through to the wrong place. We are a software provider that allows event organisers to sell tickets directly to their ticket buyers. With over 10,000 events listed on our platform, we are unable to help with event specific requests.
As you bought your tickets from the event organiser directly they are the best people to contact. You can find a 'manage my tickets' form at the bottom of the event booking form (where you originally booked the tickets) which will send an email directly to the event organiser. They may also allow you to rebook or cancel yourself from this area. Alternatively you may be able to find contact details on the event organisers website or Facebook page if they have one.
In case you need any further information about service you can read more here: https://www.tickettailor.com/information-for-ticket-buyers/
I hope that info helps you reschedule your tickets.
Best,
Ticket Tailor HQ
(P.S. If the above was helpful, we'd really appreciate if you'd consider editing your review. As an independent platform, one of the best ways new event organisers find out about us is through our review score, so it would make a huge difference for us. Thanks).
Not a good experience
At a very basic level, I guess it's fine but once you want to start making it more personalised, it becomes a real headache. It's very clunky and not very user-friendly and there are lots of weird and unnecessary things that it does. I'm having to use it but if I had the choice, I'd look around for alternatives.
2 April 2025
Unprompted review
Reply from Ticket Tailor
Hiya,
Thank you for sharing your feedback with us. Although this isn't the kind of experience we aim. for, we appreciate the time you spent leaving this review.
You'll be pleased to hear that one of our current priorities is to improve the usability of our platform. (In fact, we're always aiming to improve based on customer feedback!)
If you have time, we'd love to understand your feedback in a bit more detail, so that we can see if we can improve your experience specifically. It would be great if you could let us know what you found clunky via email to hi@tickettailor.com. If it's easier to chat in a video call, let us know at the same email address, as we'd love to jump on a call.
Thanks for your honesty - I hope we can improve your experience soon!
Ticket Tailor HQ
Had an excellent experience getting my…
Had an excellent experience getting my digital tickets from this company. The whole process was a great experience.
And the fact that Bandsintown was so quick to get me the info that this band was playing I got VIP tickets before they sold out. What a great combo. But definitely Ticket Tailor is who I will use from now on. Thank you TT.
15 March 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for your kind words! We’re so happy to hear that you had an excellent experience getting your digital tickets with us. It’s great that Bandsintown helped you discover the show early, and we’re glad we could make the ticketing process smooth for you. Enjoy your VIP experience, and we look forward to helping you with more events in the future! 🎟️✨
Reply from Ticket Tailor
Thanks so much for your kind words, Sam! 😊 We’re thrilled to hear that you find it easy to use and that our reporting features help make your event a success. 🚀 We look forward to supporting all your upcoming events!
The website is easy to use
The website is easy to use - and when I had a problem (with the number of tickets to make available) the helpline was very quick and clear in sorting it out.
23 February 2025
Unprompted review
Reply from Ticket Tailor
Thanks for your review, Libby! 😊 We’re so glad you find the website easy to use. It’s also great to hear that our support team was able to quickly help you out with your ticket availability issue.
We look forward to supporting all your upcoming events! 🎟️⚡
Great platform for event hosting
We love TicketTailor for our ticketed events. The platform is easy to use and helps keeps us organised. I love that you can do reoccurring events as well as one off sessions too.
20 February 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for your amazing review, Emma! 😊 We’re really happy to hear that TicketTailor makes it easier for you to stay organized and run your events smoothly! Wishing you all the best with your events! 🎟️🎉
Glad I made the switch
I recently switched from Eventbrite to Ticket Tailor for my event ticketing, and I couldn’t be happier with the experience! As a first-time user, I found the platform incredibly easy to navigate and set up, and I love how my events are presented.
Customer support was fantastic, when I had a question about communicating with attendees, the help team responded quickly with clear and helpful advice. I also appreciate that Ticket Tailor doesn’t bombard my attendees with unnecessary emails before and after events.
The check-in function on the app is intuitive and makes managing event entry seamless. Overall, a smooth and stress-free experience. I highly recommend Ticket Tailor!
14 February 2025
Unprompted review
Reply from Ticket Tailor
We’re so glad to hear that making the switch to Ticket Tailor has been a great experience for you, Leisa! 😊 It’s great to know that you found the platform easy to use and that our customer support team was able to assist you quickly.
We also love that you appreciate the simplicity of our attendee communications and the seamless check-in process - it’s all about making event management as stress-free as possible!
Thanks so much for the review and for recommending us. Wishing you many more successful events! 🎉
Ticket Tailor is a fantastic…
Ticket Tailor is a fantastic platform—simple, efficient, and cost-effective. Setting up and managing events is seamless, with great flexibility and excellent customer support. As an independent event organizer, I appreciate their transparent pricing and ease of use. Highly recommend!
5 February 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for your kind words, Matthew! 😊 We’re so happy to hear that you find Ticket Tailor simple, efficient, and that our transparent pricing work well for independent event organizers like you. If you ever need any support, we’re always here to help. Wishing you many successful events ahead! 🚀🎟️
Top Notch Customer Service!
Ticket Tailor is absolutely the best and I want to particularly commend Anna who helped me with a very thorny problem with patience and kindness. My experience with TT's customer service agents has been invariably positive. I run a small non-profit theater, and am NOT a computer specialist in any way, but I was able to set up our box office with relative ease due to TT's user-friendly system (and incredibly helpful customer service agents). The pricing is also incredibly reasonable. I highly recommend Ticket tailor and once more I want to give a great big thank you to Anna.
8 January 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for your kind words, Owen! 🌟 It’s amazing to hear how much you’re enjoying Ticket Tailor and that it’s been a great fit for your theater. We know how challenging it can be to manage things when tech isn’t your main focus, so it’s fantastic to hear that our platform and team have made it easier for you.
Anna will be over the moon to hear how much her help meant to you! We’re so grateful to be part of your theater’s journey, and we’re always here if you need us. Wishing you all the best with your upcoming shows! 🎭👏
Reply from Ticket Tailor
Thank you for your wonderful feedback, Austin! 🌟
I bought ticket for Cabaret Noir
I bought ticket for Cabaret Noir, in Dublin which was canceled I never got my refund back for it, and was ignored when asking. Scamers
Edit: There is no way to contact orginasier and since I bought tickets using your service, it s only right to get my refund that way as well, otherwise what is the point?
4 October 2024
Unprompted review
Reply from Ticket Tailor
Hi there,
We're so sorry to hear you're still awaiting a refund for an event that was cancelled. However, it seems like this review has been left in the wrong place.
Ticket Tailor is a software platform that helps event organisers manage their events. Tickets for events listed on our platform are bought directly from the organiser. Ticket Tailor never sees or touches ticket buyer money and can't issue or affect refunds.
If you need help with your ticket purchase, please reach out to the event organisers directly (their contact details will be in the original ticket email).
Sorry we can't be of more help.
Ticket Tailor lives up to its claim as…
Ticket Tailor lives up to its claim as the most loved ticketing platform! I was looking for an app I could run myslef to avoid 3rd Parties, and I was mesmerized by the app. The setup was incredibly straightforward, and I got all the features I needed without any complexity: from managing different ticket types to tracking sales, everything worked smoothly. The transparent pricing and easy website integration were huge bonuses. Perfect for anyone who wants a powerful but hassle-free ticketing system for their events!
13 November 2024
Unprompted review
Reply from Ticket Tailor
Wow - thank you for such an amazing review, Carlos! 🌟
We’re so glad to hear that Ticket Tailor lived up to your expectations and provided everything you needed for a seamless ticketing experience. 🙌
Your kind words motivate us to keep delivering a powerful and hassle-free platform.
Wishing you continued success with your events! 🎉
So simple to use!
We've used several ticketing platforms over the years, but this one has been our favorite!
10 August 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for the 5-star review! 🌟 We’re so happy to hear that our platform is your favorite among the ticketing solutions you’ve tried. Your support means the world to us! 💜
Easy to user
Easy to user, easy to sell you tickets and promote the event . Thanks
23 November 2024
Unprompted review
Reply from Ticket Tailor
Thank you for sharing your experience, Ashish! 😊 We’re so glad to hear you found it easy to use and promote your event with us. 🌟 If there’s anything we can do to make your experience even better, we’d love to hear your feedback. Cheers to more successful events! 🎉
We have used this service for our…
We have used this service for our community event tickets booking and it's awesome highly recommended..
19 October 2024
Unprompted review
Reply from Ticket Tailor
Thank you for your kind words! 🌟
We’re so glad our service helped make your community event a success. It’s always great to see events bring people together! ❤️ If you ever need support or have future events, we’re here for you. 😊🎉
I think this is the most cost effective…
I think this is the most cost effective way to sell tickets! Especially if you're selling tickets over 15 dollars a piece
10 May 2024
Unprompted review
Reply from Ticket Tailor
Thank you so much for your awesome review! 🌟
We’re glad to hear you find our platform cost-effective - helping you sell tickets seamlessly is what we’re all about. 🙌
If there’s ever anything you need, don’t hesitate to reach out. We look forward to supporting your upcoming events! 🎟️ 😊
Logging on problem
Once you manage to get into it, Ticket Tailor works well. But it won't accept my password and the link to reset the password doesn't work, It keeps asking for the Captcha which doesn't exist and the alternative doesn't work.
17 December 2024
Unprompted review
Reply from Ticket Tailor
Hi Phil,
Thanks for your review, and we're so sorry you had a frustrating log in experience. I hope you've managed to get back into your account now.
If you ever have trouble with our platform, drop us an email at hi@tickettailor.com for instant support, 24/7.
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