I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
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Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick response to my query
Very quick response to my query. Sorted my error out with my booking very quickly ⭐️⭐️⭐️⭐️⭐️
5 February 2026
Unprompted review
Reply from TicketSource
Hi Angela, thank you very much for taking the time to leave your review. All the best.
I managed to make a mess of a booking…
I managed to make a mess of a booking with Ticket Source and they were very patient and reassuring and sorted everything out for me.
4 February 2026
Unprompted review
Reply from TicketSource
Hi Andrea. Thank you very much for your review and pleased to hear the team were able to assist.
Excellent service
We use TicketSource to sell tickets for our fundraising events. The set up is easy and they have a telephone booking line for customers who prefer not to buy tickets online. They also have very helpful customer service!
3 February 2026
Unprompted review
Reply from TicketSource
Thank you very much for sharing your feedback.
I made a mistake with my email address…
I made a mistake with my email address so tickets were not sent. I contacted TicketSource and they rectified mistake promptly
2 February 2026
Unprompted review
Reply from TicketSource
Hi Garry, thank you very much for your review. All the best.
Good communication and everything works…
Good communication and everything works as it should
31 January 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
After checking my bank statement I have…
After checking my bank statement I have been charged twice for the same ticket purchase. Event organiser says it’s a fault on Ticketsource website. Will now be referring this back to my bank.
30 January 2026
Unprompted review
Reply from TicketSource
Hi Graeme. We are sorry to hear your booking experience has not been seamless. We understand that our support team has been in contact with you directly and has confirmed that this was a pending payment rather than a duplicate charge. We hope this matter is now resolved and that you might consider updating your review to reflect the outcome.
Very easy to book tickets
Very easy to book tickets. The confirmation email didn’t arrive so I emailed customer service and Becca responded very quickly by resending the message.
26 January 2026
Unprompted review
Reply from TicketSource
Hi Denise. Thank you very much for your review and pleased Becca was on hand to assist.
Ticketsource responded immediately and…
Ticketsource responded immediately and resolved my issue
30 January 2026
Unprompted review
Reply from TicketSource
Hi Daniel, thank you very much for your review. All the best.
Excellent Service
Matt was really helpful and responded extremely quickly and efficiently to my enquiry with an excellent mix of professionalism and friendliness. Delighted at the service. Many thanks.
30 January 2026
Unprompted review
Reply from TicketSource
Hi Claire, thank you for taking the time to leave your review.
Incorrectly spelt email address
Had an issue with tickets being sent to an incorrectly spelt email address which was sorted within one hour of contacting TicketSource.
30 January 2026
Unprompted review
Reply from TicketSource
Hi John, thank you very much for your review. All the best
Chilworth's Benedictine monks love TicketSource
I manage three accounts with TicketSource and its speedy and efficient ‘can do’ customer service which always solves issues immediately is one of the reasons why we love this company…..plus the ease of use and wide ranging functionality of the system and highly reasonable pricing.
TicketSource has made a big difference to us; we are a very hard to reach and hard to find hidden Benedictine monastery in the Surrey Hills near Guildford, UK: St Augustine’s Abbey, Chilworth.
29 January 2026
Unprompted review
Reply from TicketSource
Hi Richard, thank you so much fot taking the time to share your feedback and we are pleased to hear that TicketSource is having a positive impact for you.
Purchased Ticket Enquiry
I emailed a query and had a response within an hour.
Most businesses will respond (if ever without reminders) in 72 hours.
Well done.
29 January 2026
Unprompted review
Reply from TicketSource
Thank you very much for taking the time to leave your review.
The usual superb customer service from TS
All the TS staff I've dealt with today, and on previous occasions, have been helpful, cheerful, polite and punctual -- who could ask for anything more? 🎶
27 January 2026
Unprompted review
Reply from TicketSource
Hi Andrea, thank you very much for your kind words. All the best.
answered my question in 2 minutes
answered my question in 2 minutes - what more can I say
27 January 2026
Unprompted review
Reply from TicketSource
Hi Deborah, Thank you very much for your review. We are pleased to hear the team were able to offer a speedy response.
Purchased cancellation protection…
Purchased cancellation protection through TicketSource .The process of trying to navigate our way through the claim process was impossible. Cancellation was due to injury and the ridiculous hoops we tried to jump through caused soo much stress in difficult times. We gave up in the end. This is a poor reflection on Ticketsource.
26 January 2026
Unprompted review
Reply from TicketSource
Hi Lucy,
We are sorry to hear you have not been satisfied with the refund protection cover.
The refund protection policy and claims process are provided by XCover. XCover does require evidence in order to make a successful claim.
If you would be able to contact the TicketSource Customer Success Team via support@ticketsource.com with your booking information, we would be happy to discuss your claim process in more detail and see if we are able to assist further or seek clarification with XCover on your behalf.
Very good customer service
I had a problem obtaining my tickets. I contacted the support email address and TicketSource were very helpful. It turned out there was an error with my email email address. They responded to me minutes later and sorted me out, recommended.
26 January 2026
Unprompted review
Reply from TicketSource
Hi Sarah thank you very much for taking the time to leave your review.
Great platform and service
Great platform and service. Meets my event ticketing needs and responds quickly and positively to customer enquiries.
23 January 2026
Unprompted review
Reply from TicketSource
Hi Tom, thanks very much for your review and thanks for your kind words.
Reply from TicketSource
Thank you very much for your review. All the best.
Always helpful when its needed
Always helpful when its needed - excellent and reliable service
22 January 2026
Unprompted review
Reply from TicketSource
Thank you very much for taking the time to leave your review.
Fantastic Support from Trustpilot
Chloe from Trustpilot has been amazing today. Responded very quickly to a query about tickets ordered and received without the usual seat numbers.
22 January 2026
Unprompted review
Reply from TicketSource
Hi Annie, thank you very much for your review all the best.
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