TicketsOnSale Reviews 17,642

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,756 reviews, reviewers had a great experience with this company. Customers generally find the website easy to navigate and the purchasing process straightforward, with many appreciating the quick processing and email confirmations. The ease and speed of transactions are frequently highlighted, making the overall user experience smooth and efficient for many. However, some people mentioned confusion regarding the actual seller, often believing they were purchasing directly from a venue or official site, and were dissatisfied with unexpected charges, particularly when paying in USD for Canadian events. A few other people also felt that the pricing was exorbitant, with tickets costing significantly more than their face value, and some experienced issues with receiving their tickets or getting assistance for orders.

What people talk about most

User experience

Users describe positive interactions with the user experience, finding the site easy to use for finding and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting quick processing and easy... See more

Website

Customers consistently note ambiguous experiences with the website, with many expressing frustration over its... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over unexpectedly high... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues such as false charges, unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t love the five emails to set up but everything transferred to my wallet and looks to be in order

Rated 3 out of 5 stars

It took a few tries to get the tickets into my Apple Wallet. I also tried to go back on and buy a friend a single ticket, but it denied me access.

Company replied

Rated 3 out of 5 stars

Seems like kind of a hassle and time consuming. It would be nice to purchase the tickets and have them immediately come to you email without going through all the extra steps. But I was able to finall... See more


Company details

  1. Event Ticket Seller

Written by the company

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf. All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing. We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


Contact info

3.8

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(17,642)

1,828 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and easy process!!

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Great service

Great service

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 2 out of 5 stars

just a lot of trouble with paying

just a lot of trouble with paying

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We're sorry to hear the checkout process gave you trouble — that's the last thing we want when you're trying to lock in tickets.

If the issue isn't fully resolved, please reach out to us at support@ticketsonsale.com with your order details and we'll sort it out quickly.

— The TicketsOnSale Team

Rated 1 out of 5 stars

I did not receive my order

I did not receive my order. It was canceled last minute and your company management is garbage.

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We're truly sorry — a last-minute cancellation is unacceptable, and we understand how disappointing that is, especially if you had plans around this event.

We want to make this right. Please contact us at support@ticketsonsale.com with your order number and we'll ensure you're fully refunded and, if possible, help you find replacement tickets.

We hear your frustration with how this was handled and are taking it seriously.

— The TicketsOnSale Team

Rated 4 out of 5 stars

All good

All good, just a lot of clicking going on...

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Good experience

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 1 out of 5 stars

It told me my tickets were 530 but my…

It told me my tickets were 530 but my card was charged 800 bucks and I’m not understanding why

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We understand the confusion and want to clear this up. TicketsOnSale.com displays all-in pricing, so what you see is what you pay — no hidden fees added at checkout. The difference you're seeing may be due to a temporary authorization hold from your bank, or a currency conversion if the charge processed internationally, both of which can show a higher amount before settling.

That said, if the final settled charge doesn't match your order total, we want to know immediately. Please reach out at support@ticketsonsale.com with your order number and we'll review it and make it right.

— The TicketsOnSale Team

Rated 4 out of 5 stars

Seems ok

Seems ok. I am let you know after being seated for the performance

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Easy to order tickets.

Easy to order tickets.

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Easy to use site & get the tickets I…

Easy to use site & get the tickets I wanted! Thanks

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

First time using

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 4 out of 5 stars

booking process was good

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Availability

Availability

14 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Happy with my order

Easy to buy the ticket, received it very quickly with no delay.

12 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Everything was very easy

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

So nice to buy

12 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Super great experience great prices

Super great experience great prices, simple and easy to use

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 1 out of 5 stars

Delivery method

I need to physically drive an hour to pick up my tickets. That was not properly communicated before the tickets were purchased.

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Please reach out to us at support@ticketsonsale.com with your order number so we can look into whether an alternative delivery option is available for your tickets.

— The TicketsOnSale Team

Rated 3 out of 5 stars

Hope i get to see my tickets after this

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

You will — please email us at support@ticketsonsale.com with your order number and we'll make sure your tickets are delivered and accessible well before your event.

— The TicketsOnSale Team

Rated 2 out of 5 stars

Less expensive tickets were not shown

Less expensive tickets were not shown. I paid $105 each, but $59 tickets were available

13 June 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We're sorry for the frustration. As a secondary marketplace, ticket prices on our platform are set by individual sellers and can vary widely depending on seat location, section, and availability at the time of purchase. Lower-priced listings may have sold out or not been visible based on the filters or seat selection used during your search.

That said, we want to make sure you had the full picture. Please reach out to us at support@ticketsonsale.com with your order details and we'll take a closer look at what was available at the time of your purchase.

— The TicketsOnSale Team

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