TicketQuarter logo
Visit website

TicketQuarter Reviews 

868
•
TrustScore 4.5 out of 5

4.4

Event Ticket Seller
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and quick to resolve any booking or ticket issues without any fuss. People note that responses to emails and phone calls arrive rapidly, often within minutes, providing wonderful peace of mind before attending live events and shows. Some reviewers were not happy with communication issues, noting delayed email replies, frustratingly long telephone queues, and missing ticket details at the time of purchase. Consumers also mentioned that support occasionally felt unhelpful, uncommunicative, or lacked proper follow-up advice when handling queries.

What people talk about most

Customer service

Customers had positive experiences with customer service, reporting quick email responses and helpful phone... See more

Service

Clients share positive opinions on service, consistently highlighting quick responses and helpful staff.... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support replies very quickly to... See more

Staff

Customers consistently note positive experiences with staff, highlighting fast replies and helpful service.... See more

Customer communications

People report ambiguous experiences with customer communications. Some consumers praise the fast response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially easy to purchase the tickets However confirmation e mail stated that the tickets were attached. No attachment. I therefore emailed and was told that the tickets were not ready to be sent... See more

Rated 4 out of 5 stars

Ordered tickets. Confirmation said if the E-tickets don’t arrive 7 days before the event, get in touch. I forgot until two days before, but once I sent the email they got back to me with my tickets wi... See more

Rated 5 out of 5 stars

I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutel... See more

Company replied

Rated 5 out of 5 stars

Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!

Company details

  1. Event Ticket Seller

Written by the company

With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(868)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hey ....thanks

Hey . Ticket quarter ...have been really helpful indeed .. Ive certain disabilities ....and well...didn't know cud get help at events they do , just didnt. So from Thier help I now have a Disability pass /card , well enroute anyways ... So many thanks. For Thier kindness n cooperation

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick to reply!

Super fast reply via email and got all the information I needed and more. Thanks!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

I keep forgetting my login details…

I keep forgetting my login details constantly and within a few minutes they sort it out for me and I get a reminder when a payment is due and when they take the payment I get an email confirming my payment. Very easy

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and Efficient!

I had a query via email and this was responded to within the same morning, only about 2 hours off the top of my head.
My query did require me to phone TicketQuarter and my call was answered swiftly (no queue). I spoke with Jack who handled my query within a matter of minutes. He was friendly and efficient, which is something I have also experienced in the past when contacting TicketQuarter.

25 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look