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Thrive Pet Foods Reviews 

696
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, even fussy ones, love the food and treats. Many appreciate the natural ingredients and the positive impact on their pets' health, including those with sensitive stomachs or allergies. The ordering process is generally easy, and delivery is frequently highlighted as quick and efficient. However, some customers also noted that the price can be on the higher side, making it difficult for some to use as a main diet. A few other people also felt that the delivery service, particularly with certain couriers, could be chaotic or slow, with some parcels arriving damaged or delayed. Some reviewers were not happy with recent changes in product consistency, mentioning issues like altered kibble texture and smell, which led to digestive problems for their pets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that their pets, even fussy ones,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the high meat content and lack of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and easy... See more

Order

Customers consistently note positive experiences with order, often finding the online ordering process... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding products expensive or a total... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more

Company replied

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more

Company replied

Rated 5 out of 5 stars

My Cats appreciate protein rich foods. They appear more satisfied with wet food and dry. Over a couple of weeks their coat and general well being improved. I've got more than 1 cat so the price do... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

696 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(696)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My cat loves Thrive food

My cat loves Thrive food. Ocean fish is her favourite. Very happy!

5 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that your cat is enjoying the food, especially the Ocean Fish recipe.

Thank you for choosing Thrive.

Rated 5 out of 5 stars

Nearly had a kitty riot!

Nearly had a kitty riot here, ran out of Thrive!! I easily amended my delivery schedule and the order was delivered in two days. I have a happy cat again.

12 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that updating your delivery was straightforward and that your order arrived in time. We’re glad to hear peace has been restored!

Thank you for choosing Thrive.

Rated 5 out of 5 stars

Great food for cats

Have been feeding Thrive for several years, it is one of the best foods on the market and both my cats, one of whom is very picky, love it. Ordering is easy and cheaper buying in bulk. Also the delivery service is very good.

12 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us a review.

We’re delighted to hear that you’ve been feeding Thrive for several years and that both of your cats — even the picky one — continue to enjoy it. It’s always rewarding to hear when our no nonsense Thrive foods are enjoyed over time.

We’re also pleased to hear that ordering has been straightforward and that delivery has worked well for you.

Thank you for choosing Thrive and for your continued support.

Rated 5 out of 5 stars

Great quality cat food

Although I've had cats for more than 40 I hadn't come across Thrive before. It was recommended to me by the breeder of a kitten I recently adopted. The kitten loved it and so do my adult cats and its high quality nutritious food. My cats all free feed on kibble but I will definitely be feeding thrive daily in addition from now on

4 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a thoughtful review.

We’re delighted to hear that Thrive was recommended to you and that both your kitten and adult cats are enjoying it. It’s especially meaningful to hear this from someone with so many years’ experience of living with cats.

We take great care to use real ingredients and gentle processes, so it’s always rewarding to know our food is being enjoyed as part of a daily routine.

Thank you, on behalf of your cats, for choosing Thrive.

Rated 5 out of 5 stars

Liver treats

First time of ordering on this site.my pup enjoyed the Liver treats at vets when she had her jabs as the vet had rum out and was waiting order to come in they said i could order on line so I did.She is very fussy pup but seems to be enjoying these treats.

9 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you found us through your vet and that your pup is enjoying the liver treats — especially as she’s a fussy one. It’s always nice to know our treats are being enjoyed, particularly when they’ve helped make a vet visit a little easier.

Thank you for choosing Thrive.

Rated 3 out of 5 stars

It is fabulous to be able to source…

It is fabulous to be able to source this product reliably, even if the price is on the high side. I would say though that delivery times are slow, especially compared to the costs of those deliveries on top of the product. Otherwise I would have rated this 4 stars, but the 5th would then depend on the basic price falling by a couple of pounds.

9 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this review Samantha. I am sorry you have found our deliveries to be slow. We do not charge for deliveries when you spend over £30 and we do endeavor to get your parcels to you as quickly as possible. Please do email us in the future, if you do not get your delivery quickly.
All the best,
Thrive

Rated 5 out of 5 stars

Excellent product… and Service

Excellent product… my fussy cat loves this! He’s a fan of the salmon and tuna flavour, but I will try him on the others bit by bit. Fantastic customer service, when my order was delayed with the first courier, the company arranged a replacement immigration with no quibbles. I couldn’t ask for more. Thank you Thrive. X

7 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that your cat is enjoying the food, especially the salmon and tuna flavours — it’s always great to hear when even the fussiest cats approve.

We’re also really pleased that our customer service team were able to help when your delivery was delayed. Providing a reliable and supportive service is very important to us, so it’s lovely to hear this was your experience.

Thank you, on behalf of your cat, for choosing our no-nonsense Thrive food.

Rated 5 out of 5 stars

My cat loves it all

My cat loves it all. Delivery was very quick.

7 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that your cat is enjoying the food and that your order arrived quickly.

Thank you for choosing Thrive.

Rated 4 out of 5 stars

The worst nightmare of any cat owner is…

The worst nightmare of any cat owner is running out of food over Christmas. I thought I had enough, but we were running low. Ordered from Thrive, who usually takes a few days to deliver, but of course it was the holidays, so I knew it would be longer.
Snow came and stayed. We got out and after five days Royal Mail got through. No gritters or snowploughs in sight. One old farmer got his tractor out and ploughed our road, which was great.
I got in touch with Thrive as the order hadn't been received and the girls in the office were very helpful. Two weeks later I get my order and my very hungry cats were eager to devour.
Thank you Thrive and thank you Anna in the office for all your help.
Happy New Year!

5 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave this review Michele! Wishing you a very happy 2026! Thrive, x

Rated 5 out of 5 stars

Good quality delicious pet food

I have been ordering wet cat food from Thrive and I am very pleased. My cat has a sensitive stomach and many brands caused problems previously. Thrive really helped with her sensitive stomach and she loves the taste. We also tried freeze dried snacks. My cat is a bit picky when it comes to snacks but she loves them. I never had problems with packaging, shipping etc. The quality made me a loyal regular. Highly recommended for anyone wants to feed their pets with high quality food.

6 January 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a detailed review.

We’re really pleased to hear that you’ve been happy with our wet cat food and freeze-dried snacks, and that your cat is enjoying both the food and the treats — especially as she’s a bit picky.

We take great care to use real ingredients and gentle processes, so it’s always rewarding to know our products are being enjoyed as part of a regular routine. We’re also glad to hear that delivery and packaging have been consistently good for you.

Thank you for choosing Thrive, and for your continued support.

Rated 5 out of 5 stars

My cat has absolutely loved Thrive for…

My cat has absolutely loved Thrive for years and doesn't get bored with it like he did with other brands before. It's a healthy, nutritionally complete, and convenient food. And customer service is wonderful. I had an issue with the courier and got a quick response and assistance from customer care.

16 January 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us such a kind review.

We’re delighted to hear that your cat has been enjoying Thrive for so many years, and that it’s remained something he looks forward to. It’s always lovely to hear when our food continues to be enjoyed over time.

We’re also really pleased that our customer care team were able to help quickly when there was an issue with the courier. Providing a responsive and supportive service is very important to us.

Thank you for choosing Thrive, and for your continued support.

Rated 5 out of 5 stars

My cat loves!

Delivery on time and respectful. Amazing product, my cat loves the chicken bites and has with a lot of meals. He never gets sick of them and looks forward the it every single day and meows for them. Amazing!

5 January 2026
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Reply from Thrive Pet Foods

Thank you for your great review.

We’re delighted to hear that your cat enjoys the chicken bites so much and that delivery arrived on time. It’s always great to hear when our treats are so well loved.

Thank you, on behalf of your cat, for choosing Thrive.

Rated 4 out of 5 stars

Food is great

Food is great, our cat loves it. Was only not 5 star because the delivery by Evri was a touch chaotic. There seemed to be a week between the order being placed and Evri sent notification they were expecting. They also said they would notify 24hrs before delivery, but it was just unexpectedly delivered.

4 January 2026
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Reply from Thrive Pet Foods

Thank you for leaving a review for us. I am sorry your order took longer than usual - we will look into why that has happened.
We are delighted that your cat loves the food and is Thriving!
All the best,
Thrive

Rated 5 out of 5 stars

Grain-free Glory

Great quality cat food that has never upset the stomach. It looks like human-grade food when we serve it. Our cat always had GI issues, but this grain-free recipe has worked well for her. Our cat loved the chicken range. It was awesome to receive a free treat from signing up to the newsletter.

5 January 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us such a thoughtful review.

We’re really pleased to hear that your cat is enjoying the food, particularly the chicken range, and that you’ve been happy with the grain-free recipe. We take great care to use real ingredients and keep our recipes simple, so it’s always rewarding to hear when this is appreciated.

We’re also glad you enjoyed the free treat for signing up to our newsletter — a small thank you from us.

Thank you for choosing Thrive.

Rated 5 out of 5 stars

The biscuits are ideal for our cat

The biscuits are ideal for our cat. He really loves them. Thank you

5 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that the biscuits are ideal for your cat and that he really enjoys them.

Thank you for choosing Thrive.

Rated 4 out of 5 stars

Would've given 5 stars for the product

Would've given 5 stars for the product, BUT, there is never enough of this stuff and we're constantly searching all over the internet when we need it. AND it is clear, people are buying this and then selling on at a sometimes ridiculous premium. (Chicken topper for Cats)

4 January 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this review. We are doing our best to keep up with the demand from all of these lovely kitties and we really hope we won't be out of stock going forward. Sometimes people crumble the chicken treats over the food if they run out of Topper ;-)
Wishing you all the best,
Thrive

Rated 5 out of 5 stars

Ma favourite cat food company

Ma favourite cat food company, very caring and kind customer service, excellent organic cat food.

4 January 2026
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Thank you so much for your lovely review.

We’re really pleased to hear that you’ve had such a positive experience with our customer service, and that you’re enjoying Thrive cat food. Providing a caring and supportive service is very important to us, so it’s great to hear this.

Thank you for choosing Thrive.

Rated 5 out of 5 stars

Love this company

Love this company. Always prompt delivery. Never had any problems ordering or with delivery. Cats love this food and are so much healthier since switching to them. Would def recommend.

1 December 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave such a positive review for Thrive, we really appreciate it.

Most importantly though - on behalf of your cats, thank you for feeding us Thrive! x

Rated 2 out of 5 stars

Postage costs and availability

The postage costs are ridiculous. Express delivery for the dog liver treats which are rarely in stock cost more than the product. I’m not paying £3.99 for slow delivery either. Stock these products in pet shops properly or use Amazon properly!

11 January 2026
Unprompted review
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Good morning Nick,
Thank you for your feedback.

Standard delivery (up to 5 days) is £3.99 or free if you spend over £30. Our deliveries are usually much quicker than this but we had a backlog over Christmas.

Express Delivery is £6.99 for next day delivery.

Have you considered buying the treats from Amazon so you get them delivered using your Prime membership if you pay for that.

We will be looking into our delivery this year to make improvements, so we will take on board your feedback.

Please do get in touch with us if you feel there is anything we can do to make this right for you. info@thrivepetfoods.com

All the very best,
Thrive

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