Thrive Causemetics Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the quality of the products, particularly the mascara, which is frequently praised for its lengthening and volumizing effects without clumping or smudging. People appreciate that the mascara is long-lasting, easy to remove with water, and gentle on sensitive eyes. Reviewers also express satisfaction with other products like eyeshadows, blush sticks, and eyebrow pencils, noting their natural look and ease of application. The company's mission and use of clean, vegan products are also frequently highlighted as positive aspects. However, some customers experienced significant issues with order fulfillment, including long shipping times, missing items, and orders not being shipped at all. There is also considerable dissatisfaction with customer service, with many reporting unresponsiveness to emails and chat inquiries, and difficulties in resolving issues like refunds or replacements. A few people also mentioned concerns about product quality, such as eyeliner smudging, lipstick being waxy, and packaging breaking.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing disappointment regarding packaging... See more

Quality

People report positive experiences with quality, especially regarding the mascara, eyeliner, and eyeshadows,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and excellent... See more

Order

Users describe ambiguous interactions with order, with many reporting significant delays in receiving their... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting difficulties reaching customer service and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the cosmetics especially the eye liner and shadows. They last throughout the day and keep their color. The issue is the delivery process. It takes over a week and sometimes two weeks to get yo... See more

Company replied

Rated 3 out of 5 stars

Terrible customer service I ordered a mascara from this company December 23, being tracking the progress. It has not moved since December 31. And it is now January 5 I’ve emailed them and twice the r... See more

Company replied

Rated 2 out of 5 stars

This product is questionable. This is my first time using vegan products so I'm not too sure how well they work, but I bought the four selection lipstick (all are basically the same shade, basically... See more

Company replied

Rated 2 out of 5 stars

Got some of their products as a gift. Honestly what I am actually most upset about is the packaging. For the price the packaging could not be more cheap. I've had one of the eye pencils fall packagin... See more

Company replied


Company details

Written by the company

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great company and makeup

I love this company. I mostly use their eyeliners and they are the best. I recently had an issue with an order. I contacted them and they took care of it right away. Totally happy with the results.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Mascara

I've been using Thrive Mascara for years now and it is my absolute favorite. not only does it do all that it says but I LOVE the tubing aspect. I recommend it to everyone I meet!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Samaria and Angela were wonderful…

Samaria and Angela were wonderful helping me with my most recent order and gave me some great tips! Have been a customer for many years and LOVE the lengthening mascara! Its a MUST BUY!!!… especially if you have sensitive eyes/skin!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I SWEAR by Thrive Causemetics mascara!

I SWEAR by Thrive Causemetics mascara!! Not on is their tubing mascara incredible, long lasting AND easy to remove (comes right off with water! No other mascara does this without being messy and still giving you raccoon eyes), but the cause itself is so refreshing. In this day and age I am always trying to find products that don’t test on animals and/or just give back to a cause in some legitimate way. I have this mascara in black and blue and I plan to continue using it for as long as it stays this good!

20 September 2025
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Sara! Thank you so much for your honest feedback! We are so thrilled and honored by your love for the Liquid Lash Extensions Mascara! We're glad this has been a staple in your daily makeup routine! Have you seen our newest shade in Whitney (Charcoal Grey) yet?! We hope you check it out and perhaps you may love it too! Thanks for being a part of our Thrive Causemetics and Bigger Than Beauty Community!

Rated 5 out of 5 stars

Thrive Causemetics is the only brand I…

Thrive Causemetics is the only brand I would trust specifically with my lipsticks and mascara (make up in general). Very gentle on my lips unlike other brands that make my lips dry, flaky and sometimes blisters. Very nice and very helpful customer service. I used their Facebook Messenger representative. Very prompt in answering all my questions.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Blush

I love the pigment of there blushes and how it feels when applying on to my skin.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome customer service team!

I started using Thrive Beauty last year. I fell in love with their missions to the clean beauty high quality while giving to the community. I was experiencing a product issue. The resolution to experiencing this uncommon, unfortunate experience with product was a full return GiftCard🙂 Thrive actually THRIVES in the customer care area and the company truly wants customers to feel satisfied. I am leaving to place another order rn, as a new item is back in stock. Highly recommend Thrive for clean beauty ✨️

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Clean Products

I have nothing but great things to say about your products. There’s always someone available to help as well. I sent a text on Saturday and received support almost immediately. And the fact that you give back is even more important!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

I mistakenly got on a subscription for…

I mistakenly got on a subscription for a product. I moved and didn’t realize the item was still going to my old address and was not being forwarded. I wrote to their customer service. This was on a weekend and within a couple of hours I received a response cancelling the subscription and a refund. I was amazed with this level of customer service!! I like their products also (one of the best mascaras out there in my opinion and I have tried quite a few). They also give back - partnering with many good causes.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

liquid lash extension mascara

I have been using the liquid lash extensions mascara for years!! It’s so easy to come off and def makes my eye lashes fuller and longer. *review is not part of a promotion

3 September 2025
Unprompted review
Rated 4 out of 5 stars

Thrive repeat customer

I have purchased their eyeshadow pencils and the lash extension mascara more than once.

As a mature person I have found the eyeshadow great and that it doesn’t show the lines or aging skin on my eye lids. The colours are soft and natural. Would love to see a few more colour options.

The mascara gives a nice lift to my eyes as well. I have purchased the mascara multiple times and it is definitely my favourite brand.

22 August 2025
Unprompted review
Rated 2 out of 5 stars

Lipstick and eyebrow pencil were ok

Lipstick and eyebrow pencil were ok. What you would usually find at Walmart or Target. Nothing special. Not worth the price.
Updated on 8/25/25: I appreciate your offer of a refund but I will pass. This is on me for not doing more research on your company and trusting hype. Lessons learned.

18 August 2025
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Chloe,

Thank you so much for your honest review and feedback. We're sorry to hear that the Impact-FULL™ Smoothing Lipstick and the Infinity Waterproof Eyebrow Liner did not leave you completely satisfied. Please know we do accept full returns and refunds within 60-days of your purchase. If you have not done so already, please contact our team at www.thrivecausemetics.com and we'll be happy to help you with a refund!

Rated 1 out of 5 stars

The liquid lash extensions mascara and eyeliner - issues…

The liquid lash extensions mascara claims to be long-lasting, clump and flake free. I've given it a chance three different times and have had flaking, clumping and that under-eye shadow that appears after a couple hours of wear. Maybe I received a bad tube... To be fair I have deep-set eyes with fine lashes that need a really good mascara and brush in order to be long-lasting - this is not the product. And the infinity waterproof eyeliner is not my favorite either - it's been hard to apply as the tip is thicker than I expected and it does not go on very dark, despite the color that you see. It takes a few passes to get the color to show, and that's tough on the skin.

5 August 2025
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi Fiona! Thank you for your honest and thorough review on our Liquid Lash Extensions Mascara and the Infinity Waterproof Eyeliner. We're sorry to hear that these two products did not work for you. We are happy to share some tips and tricks for both products that may help. If you are interested in learning more, you can certainly send us an email or talk to one of our Beauty Advisors online! Otherwise, we do gladly accept returns for a full refund. If you have not received yours yet, please reach out to us to let us know and we'll be happy to take care of that for you!

Rated 1 out of 5 stars

Bought the eyeliner

Bought the eyeliner. Broke my bank account. Nothing special at all.Does all the irritating things cheap eyeliner does, like smudges. I literally bought it nevause it said it didnt do that. Id like my money back.

1 July 2025
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi! We're so sorry to hear that our Infinity Waterproof Eyeliner did not meet your expectations. We completely understand how frustrating that would be and we would be more than happy to assist you further. We requested further information from you and will be following up with you shortly.

Rated 2 out of 5 stars

Lip gloss is in a cheap container

I ordered the lip gloss and although it was not as color saturated as what it looked like in the ad, it smelled fine and was glossy. I opened it after about a week, and it was cracked- the inner lining which prevents all of the gloss coming out at once was broken.
So not a cosmetic problem, it’s the container! It’s unusable

12 July 2025
Unprompted review
Thrive Causemetics logo

Reply from Thrive Causemetics

Hi! We're so sorry to hear about your experience with our makeup. This is definitely not the standard we hold for our products and we want to resolve this for you. We requested further information from you and will be following up with you shortly.

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