Thrive Mental Wellbeing Reviews 10

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mental Health Service

Written by the company

Thrive Mental Wellbeing is an innovative, full-service mental health provider. We partner with organisations globally to provide digital therapy and mental health support confidentially via our NHS digitally compliant app.* Smart tech identifies those in need by screening users using clinically validated scales, allowing them to receive help before reaching crisis stage through proactive reach-out. The app features evidence-based cCBT, Mediation, Deep Muscle Relaxation and more. Our mission is to improve mental health by empowering individuals to access the right level of support sustainably and without barriers. *Complies with NHS Digital Technology Assessment Criteria


Contact info

3.0

Average

TrustScore 3 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I am at a loss to see how this helps

I am at a loss to see how this helps in any concrete sense, if you need support.
CBT is patronising, teaching you how to suck eggs if you are already aware of your feelings and where you feel them/how they affect you, etc. If you add, in the daily check ins, how poorly you feel, nothing happens. A virtual pat on the head to keep using the app… Same again the next day.
I also cannot stress this enough: CBT is not the panacea for all ills. For some, unless it is very specifically adapted, it can conversely be harmful. For those who may already have worked out that getting better sleep, exercise and support from your employer would help, I would go elsewhere for ‘help’ which does not appear to be forthcoming (including a reach out by a counsellor to be put in a wait list for the nth of never…

26 February 2026
Unprompted review
Rated 1 out of 5 stars

The app is apauling disconnects all the…

The app is apauling disconnects all the time continuously, looks great but doesn't work properly, imagine it was a car you be crashed, but ha ho Starkey ripping off the old and hard of hearing, no other industry could get away with selling items that don't do what they claim, disgusted with the whole rip of false claims, surely it should work before they sell them, and don't bother with the TV streamer as that disconnects just like the hearing aids and in real time by the time you have managed to change the app from one settings to the next , the situation has long gone pathetic in practice , the hearing aids companies saying they're expensive as we are investigating in the future lol , no other industry gets away with the bull , Starkey add a ai and stick few grand on the price shame it don't work 😞

21 June 2025
Unprompted review
Thrive Mental Wellbeing logo

Reply from Thrive Mental Wellbeing

Thank you for taking the time to share your experience - we’re really sorry to hear how frustrating things have been.

Just to clarify, this page is for Thrive Mental Wellbeing, a mental health support service. It sounds like your review relates to the Thrive Hearing app or Starkey hearing aids, which we’re not connected to.

We completely understand how upsetting it is when technology doesn't work as promised, especially when it affects something as important as your hearing. We genuinely hope you're able to get the resolution you deserve.

If you're able to update or remove your review from this page, we’d really appreciate it - it helps ensure feedback is directed to the right place and that we can continue supporting our users effectively.

Wishing you all the best,
The Thrive Mental Wellbeing Team

Rated 1 out of 5 stars

No help at all as no one available and…

No help at all as no one available and no appointment made. Just made me feel worse.

22 October 2024
Unprompted review
Thrive Mental Wellbeing logo

Reply from Thrive Mental Wellbeing

We’re sorry to hear you are having difficulties with the Thrive Mental Wellbeing service. However, we think you may have confused us with a different service with a similar name.

We pride ourselves on our proactive approach to mental health, and help will always be provided to those who need it.

The Thrive app is available to those who are part of an organisation that has partnered with Thrive Mental Wellbeing. Please could you email help@thrive.uk.com with your company name and access code, and our team will be in touch to get to the bottom of this, ensuring you receive the help you need.

Rated 4 out of 5 stars

Thrive are a very personable company

Thrive are a very personable company, they listen to the needs of their clients and are trusted by our workforce.

Moving over to the in-house therapy app this year has been a game changer for our employees and the support it gives is second to none.

16 October 2024
Unprompted review
Thrive Mental Wellbeing logo

Reply from Thrive Mental Wellbeing

Thank you for your kind review, we are glad your organisation is benefitting from Thrive's therapy offering.

Rated 3 out of 5 stars

It's a nice app, with great support options, but need more ability to control the time lengths

I use the app to go to sleep & use the meditation option as you can have soothing sounds. However, it is too limited & the max time is 17 mins which isn't enough some nights. It would be great to have some further options to relax other that a quick urgent few minutes of options that again, are fine on the run, but when you want to really wind down, need to have longer options. And to be able to adjust the time on all of the activities on there but it is still a nice app.

9 October 2024
Unprompted review
Thrive Mental Wellbeing logo

Reply from Thrive Mental Wellbeing

Thank you for sharing your feedback. We’re glad to hear that you're finding our meditation sessions helpful for sleep. We understand that 17 minutes may not be enough for everyone, especially on nights when you need more time to fully relax. Your suggestion to offer longer options for winding down is really valuable, and we’re always looking for ways to improve the app experience. We’ll pass this along to our development team for consideration.
Thank you again for your thoughtful input! We’re happy to know you still enjoy using the app, and we’ll continue working to make it even better for you.

Rated 5 out of 5 stars

Easy to use and provides great proactive and reactive support

I have actively used the Thrive app for the last year - both proactively to help manage my anxiety using relaxation exercises, and reactively to seek counselling support.
My experience has been extremely positive, and to get counselling support was a very quick and easy process to sort out, as well as receiving great support.
I have also attended many of the Thrive webinars, which I have found very informative.
I would thoroughly recommend this company and product to others

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great techniques and delivery

very informative and useful techniques and what you can access - well delivered

26 March 2024
Unprompted review
Thrive Mental Wellbeing logo

Reply from Thrive Mental Wellbeing

Hi Stephanie,

Thank you for your feedback. We're glad you found the topics and information useful!

Kind regards,
Thrive Mental Wellbeing.

Rated 4 out of 5 stars

Great at raising awareness

I like that the company is raising issues to be discussed in the workplace and engaging leaders, managers and all areas of businesses. Raising awareness of our differences is a good thing to encourage tolerance and patience with people because you don't know what they are going through personally

19 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look