Thornley Groves Estate Agents Reviews 

Thornley groves has been managing my properties in Manchester for more than 20 years now.
Michael Richardson is my manager for last many years. I had great service experience with him.
He always responds very quickly and resolve all the queries. During the last few months he helped me to resolve some very difficult issues regarding council tax for one of my properties.
Very pleased with his reliable service.
Mrs Tayyaba Khalid.

I've been renting with Thornley Groves for nearly two years now, and it's been one of the best renting experiences I've had. The property is a relatively new build, so there haven't been many issues, but whenever any repairs have been needed, my property manager, Herbert Chong, has always responded very quickly and arranged for contractors to visit without delay, which I really appreciate. Thank you so much for all your help!

I’ve been very impressed by Keagan at Thornley Groves who is always professional and responsive, helping resolve issues for my tenants quickly and efficiently. Thanks Keagan!

Ok, so this is going to be a tricky review to be positive about. I want to be as honest and helpful to people reading this review, rather than just say I am annoyed at something and give it a one star. If you don’t have much time to read through this, then please read this headline:

I massively regret using Thornley groves. They were genuinely awful, barely reached any level of competence, I ended up LOSING money, and it was hugely stressful. I only rented a place. I cannot imagine ever buying or selling with them. Please read the other reviews carefully and don’t dismiss them as I did. I wish you the best in whatever estate agents you choose. This review is my opinion and not meant to affect business with Thornley Groves in any way.

OK, on with the detail.

First, the good parts. They had a lot of choice and were quick to get me viewings (I did them through video or pictures) and were happy as campers to ‘get me in’ and on their books.

Yep, that’s it. That’s all I have.

The not so good (not even the worst parts yet). I dealt with the Deansgate (Whitworth street) branch and with an absolutely abysmal person, Peter. If you do choose Thornley Groves and get assigned Peter, do or say whatever you can to work with someone else. I am not sure how to put this without being cruel, but I also owe it to my (soon to be) Manchester neighbours to be honest. This is my honest opinion. Peter is, without a doubt, the worst person I have ever dealt with professionally. Genuinely. That is not even hyperbole. He is inadequate, lazy, afraid of basic tasks, unable or unwilling to do anything even at the bare minimum level, and honestly just embarrassing as a fellow human. He wouldn’t return emails. Ever. In fact, he did but only when it came to sending them money or signing a document. Anything that needed any effort or work, he literally ignored. He is like a toddler but in an adult body. Simply unable to operate at any sort of adult level.

I had to call and call and call. I even got the train from London to the office so I could literally use my own mobile phone and dial numbers to connect with others, so he could talk to them. He used my phone because he couldn’t make a phone call for himself. (He also claimed he tried but could never get it to work, but it took me literally three minutes. Genuinely, I have the call log!).

He didn’t give me the correct keys to move in. Once we got through it, Peter gave me the front door key and I asked if there were any others. Mail keys, apartment building keys, etc. He assured me no. Literally all keys were needed. It took me 3 weeks and speaking with other people at Thornle Groves to get the window key (still waiting on), apartment building/trash room key, and mailbox key. Even when I collected the keys, I overheard him talking to another person that very day, just before me, saying he gave the wrong keys to him.

Also, they don’t tell you who your service providers are. I spent a few weeks tracking down who I need to pay bills to. You are given a list of UK service providers and that’s it, just figure it out for yourself.

Lastly, the goodlord referencing company were just as bad as Thornley groves. They sent so many referring emails to my employer (they only need one but sent around 6 over the course of weeks) I had the owner of the company asking me what was going on. They took weeks longer than needed. It cost me around 500GBP in hotels for the delay, and they lied, multiple times about things they were doing. One lie was to say that my company had never replied (even though the owner and head of HR showed me the replies themselves).

Thornley Groves chose to use that specific referencing company. Their behaviour also reflects on them.

If you have read this far, then fair play, this one was a long review. The thing is, I don’t believe this is a one off. I am not just some random person with a grudge, I am like you. Looking for a new place, wanting it to go as smoothly as possible. I have all my ducks in a row, great credit, good job, charm and charisma (well, maybe not), and it was still a nightmare choosing Thornley Groves and, ergh, dare I say his name, Peter. The abomination they call Peter!

I wish I had took the other 1-star reviews more seriously. I thought they were just some disgruntled people and it would be fine. It wasn’t. I deeply deeply regret ever speaking to Thornely Groves.

It was just so easy to get everything done , especially being my first time letting my own place , ebony Rooney was a massive help , like I mentioned it’s my first time letting and whenever I had any questions or issues she get on it straight away to big thanks to her.

Very quick to respond and incredibly friendly. Really happy with the process, thank you so much!

Amie has been very prompt in responding to our concerns. She remains calm even in challenging situations. Although I was initially upset, she maintained her composure and spoke to me with great politeness. She consistently reassured me about my deposit refund, even when the landlord wanted to make deductions for some minor issues after we moved out of the property. I highly recommend Amie as your trusted housing agent.

Amie Annand thanks 🙏🏽

Thornley Groves were exceptional throughout my buying process. I am really happy with the support I received, with particular thanks to Julie and Kent.
Couldn’t ask for better service at every stage!

Lucy Clegg is my property manager who is always helpful and nothing is ever too much to ask. Thank you Lucy

Herbert Chong has been an excellent property manager for me, and has dealt with any issues in a professional manner.

Katie was very helpful when organising the inspection and communicating with the Maintanence team.

Katie from the Chester branch was as professional, knowledgeable and friendly as we could have hoped for. Any issues we had, she got sorted with efficiency and attention to detail. Thanks, Katie!

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles matters efficiently from start to finish. He has been a dependable point of contact.

Amie Annand was very patient and professional whilst I kept querying about work to be done.
Informed me when work was completed.
Thank you Amie.

Lois, Claire and Rebekah are a great team and really helped pushed the house sale over the line when a problem arose. Their communication was great and kept us informed of each step of the sale.

Recently engaged in a property refurbishment project via the TG Altrincham office, which went very smoothly, thanks to the efforts of Amina Mirza, who was very efficient, communicated well and was very organised. Would recommend to others

Thornley Groves has managed my property for a more than a decade and have always done a reasonable job, though there has been a turnover of property managers over that time. Michelle Cleary has been the property manager for the past 12 months or so and has been brilliant - very responsive and provides practical advice and guidance which has been hugely helpful.

I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote country, UK. I did rely on his advices especially in tedious situations, such as water leakage, repair of appliances, wall painting, etc. As an overseas landlord, I could not imagine if I were to handle those renewal and maintenance decisions directly.
Here I send my best wishes to Herbert and his team.

Kelly was absolutely fantastic at a viewing today. She was so knowledgeable about the property and the location. She put us at ease straight away with her friendly and welcoming nature. Would highly recommend.