Thomas Goldsmiths Reviews 41

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just picked up my latest ring today from David Thomas. It's a diamond and pearl 30th wedding anniversary ring and I'm as ever, delighted with it. Thank you David T

Rated 5 out of 5 stars

An exceptionally creative and talented team of expert Goldsmiths. I’m having “old” jewellery re-imagined and I know it will be perfect and unique. Thomas Goldsmiths also offers a varied range of... See more

Rated 5 out of 5 stars

I have just collected 3 beautiful new rings that were made from 3 old rings that had a lot of sentimental value. Ellen was amazing and took lots of time to help me and my two daughters design our new... See more

Rated 5 out of 5 stars

I visited this beautiful jewellers whilst staying with friends in Derry. A treasure trove! Although I didn’t purchase on the day, they have a great online shop and I ordered the earrings I had been ad... See more

Company details

  1. Goldsmith

Written by the company

Custom bespoke fine pieces from master goldsmiths, jewellery repair, and our selected range of unique, interesting and different modern jewellery from designers across the globe


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A must for something unusual and exquisite

An exceptionally creative and talented team of expert Goldsmiths.
I’m having “old” jewellery re-imagined and I know it will be perfect and unique.
Thomas Goldsmiths also offers a varied range of exquisite pieces in a price range to suit all pockets. Well worth a visit

22 October 2025
Rated 5 out of 5 stars

Great service

Had a repair done to a diamond ring. Service was great. Very quick and excellent job. Staff very helpful.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Friendly, helpful. Popped in to try and get a pin for a watch strap, left with them for an hour and they fitted the new pin and repaired a broken link.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great jewellers

Excellent service. My order was ready to collect the same day as ordered. The item was packaged beautifully.
Pleasant & helpful staff.

1 April 2025
Rated 5 out of 5 stars

Wonderful workmanship. In recent years I have had a number of…

In recent years I have had a number of repairs done on various pieces of family jewellery and silver, and all the work has been of the highest quality.
The last job they did I had thought impossible. It was returned as new.
All work has been done significantly cheaper than the other quotes obtained for the jobs.
The social skills of the staff are also excellent. Dealing with them has been a delight.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Repairs

I got a chain mended here, it was very fine gold and I’d been recommended to go here to get it done, I wasn’t disappointed, i got a text the following day to say it was ready to collect and it was a first class job.
I will definitely go back here, some beautiful jewellery in the store.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Delighted

I was extremely happy when I had my parents rings made into two separate pendants, by Thomas Jewellers in Pump street Derry . They offer a wonderful service and they also work so well with you the customer and listen to your suggestions for a design and between yourself and the very talented jewellers the results are stunning pieces of jewellery. I have had many beautiful compliments when I wear my unique personal pendants . I would highly recommend Thomas Jewellers to anyone

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Delivery was super fast. From Ireland to Norfolk next working day! The necklace is absolutely stunning and far exceeds my expectations. I absolutely love it and would not hesitate to order from Thomas Goldsmiths again. Thank you so much.

27 September 2024
Rated 5 out of 5 stars

I visited this beautiful jewellers…

I visited this beautiful jewellers whilst staying with friends in Derry. A treasure trove! Although I didn’t purchase on the day, they have a great online shop and I ordered the earrings I had been admiring, a few days later. Highly recommend an in-person visit or peruse their website.

13 September 2024
Rated 5 out of 5 stars

Most professional service.

Most professional service I've had. My engagement ring was two sizes too big. The service was fantastic as was the total cost. I found my ring looking far better and sparking more.

24 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look