I got recommended this company by a friend for being super friendly that was so true. I bought what I thought was going to be a random selection of key switches but they emailed me directly asking wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is second to none, Not long found their store now three orders in. They have all been seamless with a genuine personal attention to detail that is really appreaciated and rare these... See more
Company replied
Great prices, amazing customer support, great selection, and fast+free shipping options. These guys really care about the hobby and the people who purchase from them, and the hand-written piece o... See more
You really feel like so much love and passion goes into what they do. I bought switches for my first mechanical keyboard last month and they came beautiful packed and with a lovely letter too. Great t... See more
Company replied
Company details
Written by the company
The Thocc Exchange is a global retailer of custom mechanical keyboards and accessories focussed on delivering exceptional service and availability. The store is run entirely by Matty, the founder and his two Boston Terrier dogs. We set prices based on fair market value not promotions, and we listen to our customers requests and feedback. Thank you for your feedback here on Trustpilot, it really helps us grow.
Contact info
United Kingdom
- thoccexchange.com
Personalised Interaction
Personalised interaction that was helpful, smooth and informative. Sample switches really helped in deciding which switches to go for. Would highly recommend.
26 September 2024
Reply from Thocc Exchange
Thank you so much Matthew! Really glad you liked the service, you picked a good set in the end.
Amazing and speedy service
Matty has been amazing helping me navigate the amount of choice available when picking some switches for my first custom keyboard. While ordering samples, and when finally placing my full order, things got processed and sent out quickly, and he was very responsive when something went wrong with the courier. The personalised notes were lovely as well.
If and when I need any more keyboard supplies, I'll definitely return to the website.
25 September 2024
Reply from Thocc Exchange
Lisa! Thank you so much for this review. I'm really glad you got the switches ok in the end and that you enjoyed your first custom build! You picked the perfect switches for it.
One of the best UK keyboard vendors
One of the best UK keyboard vendors. Amazing switch selection and such great price for high quality products. Would not hesitate to recommend Thocc Exchange to my friends.
28 August 2024
Reply from Thocc Exchange
Thanks Nate! Really appreciate you
Reply from Thocc Exchange
Thanks so much for this review :)
Tens thocks out of ten
Ordered a set of sample packs and the service was fast, great value, and incredibly thoughtful. Thank you!
5 September 2024
Reply from Thocc Exchange
Haha thank you Oli! :)
Tactile switches
They have great variety of switches to pick from. The delivery is quick too.
1 September 2024
Reply from Thocc Exchange
Thanks Roni!!! Appreciate the review :)
Reply from Thocc Exchange
Thank you Tony!! Appreciate you :)
Best Keyboard Shop in the UK
Best prices for any thing keyboard related in the UK without having to wait the awful shipping times from anywhere else around the world.
2 September 2024
Reply from Thocc Exchange
Thank you Charlie!! <3
Reply from Thocc Exchange
Thank you Charlie!!!
Nice personal touch
Very quick delivery, even had some freebie switches to try and a lovely personal note. Would definitely use again.
17 August 2024
Reply from Thocc Exchange
Thanks Ian. Really appreciate this!
Brilliant store! Huge product availability and friendly customer support
thoccexchange has a lot of niche products I couldn't find elsewhere. Customer support is great, very happy with my shopping experience!
29 August 2024
Reply from Thocc Exchange
Really appreciate the review Sam! Thank you so much <3
ThoccExchange rules
ThoccExchange rules. Matty is an incredible guy doing incredible things in such a great and kind part of the keyboard community. Completely won me over as a customer and I will gladly support them with all future purchases.
24 August 2024
Reply from Thocc Exchange
Matt! You star thank you for this review. It's been so nice having you as part of the community <3
great experience buying switches from…
great experience buying switches from them. I would love to buy more, but the loudness might not be okay with the misses. Fast delivery and was given some switches to test out. Also, it's pretty cheap and probably the best place for switches in the UK.
23 August 2024
Reply from Thocc Exchange
SO grateful for your review Choudhry! Thank you. Also... the misses might want to browse our silent switch range and get some sample kits ordered. Plenty of great switches that aren't loud! <3
Genuinely Great
The owner (Matty) is lovely, accommodating, and genuinely friendly. ThoccExchange provides a really massive selection of switches, amongst other keyboards and keyboard related paraphernalia.
10/10 would recommend
28 August 2024
Unprompted review
Reply from Thocc Exchange
So grateful for your review and your constant advocacy Alvi. Thank you.
Reply from Thocc Exchange
No you!! Thank you so much Shrimp!!
Wonderful service and Matty is wonderful
Wonderful service and Matty is wonderful will be back!
5 August 2024
Reply from Thocc Exchange
Simon, thank you so much <3 hope you love those switches, I know I did!
Arrived super quickly
Arrived super quickly, well packaged, a great store and the friendliest community!
24 July 2024
Reply from Thocc Exchange
Love you Dave thank you so much for this review. Really appreciate it <3
Good communication with the owner Matt…
Good communication with the owner Matt and order was shipped out next working day
24 July 2024
Reply from Thocc Exchange
So glad you had a good experience Matt! Grateful for the time you took to review our little store :)
Great products at incredible prices…
Great products at incredible prices served up with a huge helping of kindness. Highly recommended!
24 July 2024
Reply from Thocc Exchange
So grateful for your review Ingo. Have loved our chats <3
Great seeing another keyboard vendor in…
Great seeing another keyboard vendor in the UK. Quick delivery and updates. I loved the switches I got and can't wait to try more.
14 July 2024
Reply from Thocc Exchange
Thanks Quintin!! Really appreciate your review <3
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