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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, proactive approach, and genuine investment in finding the right fit for individuals. Many highlight the personalized support and clear communication throughout the hiring process, noting that the team goes above and beyond to assist them. People frequently mention the excellent service provided, emphasizing the efficiency and smoothness of their overall experience. Reviewers appreciate the insightful guidance, responsiveness, and the team's ability to ensure a good match for both parties, making the often-stressful recruitment journey feel manageable and positive.

What people talk about most

Staff

Clients share overwhelmingly positive opinions on staff, consistently praising their professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Based on these reviews

Rated 5 out of 5 stars

Callum was super professional and gave great advice from the beginning. He was honest and only put me forward for those we agreed and truly matched my requirements. He managed the process really well... See more

Company replied

Rated 5 out of 5 stars

very easy to manage payments and get all the information I needed even if they had to repeat. I am bilingual so we communicate in both languages if we didn't understand. Made sure everything was cle... See more

Company replied

Rated 5 out of 5 stars

They were proactive in reaching out and sourcing the role for me. He worked closely with the client to secure an interview on my behalf and kept me well-informed throughout the entire process. Thanks... See more

Company replied

Rated 5 out of 5 stars

Working with Callum was one of the most positive recruitment experiences I’ve had. He really listened to what I was looking for and guided me through the entire interview process step-by-step. Even af... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

At Iceberg Cyber Security, we redefine how organisations address their cyber security and eDiscovery technology staffing requirements. Since our establishment in January 2016, we have collaborated with companies of all scales to secure and engage top talent in these vital domains. With a dedicated emphasis on Cyber Security & eDiscovery, every team member shares a profound enthusiasm for these specialised areas, ensuring the delivery of unparalleled expertise and dedication to each project. Operating globally from our offices in London, Amsterdam, and New York City, we provide permanent and contract opportunities to assist clients worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Fantastic recruiter

Fantastic recruiter - Callum Nevill. It pays to reach out to all candidates- you never know and you never know who they know! Hoping to work together again soon. Would recommend!!

27 August 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience with Callum. We look forward to working with you again soon.

Rated 5 out of 5 stars

Professional and informed throughout the process

They were proactive in reaching out and sourcing the role for me. He worked closely with the client to secure an interview on my behalf and kept me well-informed throughout the entire process. Thanks to his support, I successfully landed the position after two rounds of interviews. A special shout out to Tom Chapman who was responsible for this!

17 September 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your thoughtful review! We're delighted to hear that Tom provided such proactive and informed support throughout your journey. Congratulations!

Rated 5 out of 5 stars

Great experience with Iceberg

Great experience with Iceberg, Callum and George were very attentive from the first stage till the final. Great guidance on the recruitment process for the role as well

16 September 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for sharing your experience! We're glad to hear that Callum and George provided attentive support throughout the process. We appreciate your feedback and look forward to staying in touch.

Rated 5 out of 5 stars

I had a great experience working with Callum Nevill

I had a great experience working with Callum during my recent hiring process. From the beginning, he was involved and proactive, introducing me to the role, outlining expectations, and answering my in-depth questions about what the team was looking for.

He was transformative in helping me feel like a partner in the hiring process and truly helped me navigate a very tumultuous job market. Callum is a gem compared to many recruiters I have interacted with, as very few bring the same level of attention, respect, and genuine support.

The only area for improvement would be ensuring all key details for an application are expressed upfront so the team has the full context and there is no miscommunication. Overall, it was a great experience, and I would gladly work with Iceberg again in the future and specifically seek out Callum.

9 September 2025
Iceberg logo

Reply from Iceberg

Thank you for your detailed feedback and kind words about your experience with Callum. We're glad he could support you through the process with such care and professionalism.

Rated 5 out of 5 stars

Great experience

Great experience. Callum and the team were great. They really pushed to get me in front of my hiring manager and were my advocate through the process. We’re also always reachable.

5 September 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your feedback! We're pleased to hear that Callum and the team were supportive and proactive throughout your hiring journey. We appreciate your kind words and wish you continued success in your new role.

Rated 5 out of 5 stars

George was fantastic through my hiring…

George was fantastic through my hiring process and found the perfect fit role for my skillset. He went above and beyond to make sure I had everything needed during my interview sessions. Great experience with iceberg, thanks to George Taylor.

15 July 2025
Unprompted review
Iceberg logo

Reply from Iceberg

We're delighted to hear that George provided such dedicated support and helped match you with the right role. We're proud to have him on the team and appreciate your feedback.

Rated 5 out of 5 stars

Super supportive through the whole…

Super supportive through the whole process and happy to help when any issues or inconveniences came up.

Great team I would highly recommend!

5 August 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your kind words! We're glad to hear you had a supportive experience with our team. Your recommendation means a lot, and we’re always here to help.

Rated 5 out of 5 stars

Great firm, highly recommend

Great experience working with George and Tom as a candidate, Iceberg really provides a quality, high-touch service and this was really highlighted for me throughout my time interviewing.

3 June 2025
Unprompted review
Iceberg logo

Reply from Iceberg

We're pleased to hear that George and Tom provided a high-touch, quality experience throughout your hiring journey. We're proud to have them on the team and appreciate your recommendation.

Rated 5 out of 5 stars

Tom Chapman was a fantastic…

Tom Chapman was a fantastic recruiter—professional, responsive, and genuinely invested in finding the right fit. He understood my goals and kept the process smooth from start to finish. I’d gladly work with him again.

9 June 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your kind words! We're thrilled to hear that Tom provided such a professional and supportive experience.

Rated 5 out of 5 stars

Top-Notch Firm

In the field of cybersecurity recruiting, Tom Chapman and his team at Iceberg are professionals of the highest integrity who provide exemplary service throughout the search and interview process. Over the course of my career in cybersecurity, I’ve worked with a number of recruiting firms. Tom and the Iceberg team stand apart from the others with their ability to match individuals with firms seeking talent and genuine care for the interests of both parties. Tom recently placed me in an excellent role with a top-tier organization, I highly recommend considering Iceberg for your cybersecurity recruiting needs!

26 April 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for the great feedback! We're glad Tom and the team provided a standout experience and helped you find the right fit. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Genuine people that want to see you achieve

I've been working with Tom Chapman and Iceberg now since June 2023. Tom is always a pleasure to talk to and you always feel as if he genuinely cares. I've had contact with a lot of recruiters over the years, and I can genuinely say that Tom is the only one that I'm always happy to hear from. He has recently placed me in a fantastic job and gave me solid advice before each interview which helped me to get the role. If you see a job that Iceberg are recruiting for, I wholeheartedly recommend reaching out to them and giving it a shot.

9 April 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you so much for the amazing feedback! We're thrilled to hear that Tom made such a positive impact and helped you land a fantastic role.

Rated 5 out of 5 stars

I worked with George Taylor from…

I worked with George Taylor from Iceburg. My experience working with him was incredible. They provided detailed explanation of the company I was applying for. They detailed how the application process would look like, as well as consistently followed up on both sides to ensure a smooth process. They followed up on all stages of the application process, ensuring I was updated and comfortable as things progressed. I ended up landing in the exact job I was looking for. I really appreciate the effort that Iceburg made. Excellent recruiting service.

2 April 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your feedback. We're pleased to hear George provided clear guidance and consistent support throughout your application process. Congratulations on securing the role!

Rated 5 out of 5 stars

Exceptional experience

My experience with Iceberg in securing my new job has been exceptional. Tom stands out as a recruiter who goes beyond the conventional approach of merely placing candidates in companies. He is genuinely invested in providing comprehensive support throughout the entire process. This includes follow-up calls even after you have been onboarded. If I find myself needing to change jobs in the future, I sincerely hope my next recruiter will be as dedicated as Tom at Iceberg.

23 October 2024
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your kind feedback. We're pleased to hear Tom provided such dedicated support throughout your journey. Wishing you continued success in your new role.

Rated 5 out of 5 stars

Great recruiters

Got placed at a company I love 5 years ago, still here. Great people!

1 January 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your feedback! We're delighted to hear you've had such a positive long-term experience.

Rated 5 out of 5 stars

I Highly Recommend Max Richardson

I worked with Max at my previous recruiting role and I was very impressed with the candidates that Max presented. He took the time to understand our needs as a client and present qualified and prepared candidates. I highly recommend Max!

6 January 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your recommendation. We're pleased Max delivered a professional and tailored service. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

5 * Max!!!

5 * Max!!!

Max was brilliant throughout my whole recruitment process. Brilliant communication, constantly keeping me updated and providing great advice. Professional with a personal touch. Now I'm a month into a new role which I love. Thanks MAX!!!!

15 February 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your glowing review! We're thrilled to hear that Max made such a positive impact during your recruitment process. Clear communication and tailored advice are key to what we do, and it’s terrific to know Max delivered this with professionalism and a personal touch. It’s fantastic to hear that you’re loving your new role after a month in – that’s precisely the outcome we strive for. We’ll be sure to pass on your kind words to Max. We wish you continued success and happiness in your new role!

Rated 5 out of 5 stars

Old School First Class

First, I will say that Max Richardson is the real deal. When he initially reached out, we discussed what type of company/role would make sense if I were to consider moving from my current job. At that time, there were no opportunities that matched. Months later, I received a call from Max who remembered exactly what we had discussed and yes, now had a match!

Max is channeling old school recruiters I remember. He is smart, genuine, and does the work. As other reviewers pointed out, he offered great insight throughout the interview process and truly encouraged me. Max is first class.

14 February 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear such glowing feedback about Max Richardson and the impact he’s had during your career transition.

Max’s ability to truly listen, remember what matters most, and act with genuine care reflects the values we hold dear at Iceberg. Hearing that he provided you with smart, thorough guidance and encouragement throughout the process means a great deal to us.

We’re honored to have played a part in this exciting new chapter for you, and we’ll be sure to share your kind words with Max and the rest of our team. Your recognition of his effort and professionalism is both motivating and deeply appreciated.

Should you need anything in the future, please don’t hesitate to reach out. We’re here to support you every step of the way. Thank you again for your recommendation, and we wish you nothing but success in your new role!

Rated 5 out of 5 stars

Thank you Max!!

Max helped me get my dream job at a boutique law firm in just a few weeks! Max brought me an opportunity I would not have known about without him, that was perfectly suited to my skills and experience. I did not even know this type of role existed before, and it was an ideal transition after 10 years in a big law firm. Max clearly had a great relationship with my new employer and was able to shepherd me through application, interviewing and negotiation process at lightning speed. Thank you Max!

1 December 2024
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your feedback. We're pleased Max was able to guide you to a role well-suited to your experience. We appreciate your kind words and wish you continued success.

Rated 5 out of 5 stars

I highly recommend Archie!

Finding a new job in the current UK job market is incredibly challenging, but Archie went above and beyond to help me secure my new role, and I am incredibly grateful for his assistance. He consistently followed up with me and provided support when there were any delays. His exceptional communication skills made me feel at ease throughout the entire process, which can be quite stressful. Archie and his manager demonstrated both professionalism and efficiency throughout the process. I highly recommend working with them in the future!

29 January 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for your feedback. We're pleased Archie provided such dedicated support and clear communication throughout your hiring process. Your recommendation is greatly appreciated.

Rated 4 out of 5 stars

Not Impressed - UPDATE - More Impressed Now

UPDATE - PM 28 Jan 2025 - had a call from Max apologising for not responding. Interesting telephone call. Max knows his job well and the contacts he works with. Hopefully we will be able to develop a longer term working relationship going forward.

I am not one to normally leave negative reviews but feel on this occasion I had to.

Had a voicemail from Max (23 Jan 25) asking me to give him a call. Returned the call three times now on separate dates and occasions and left messages and no return call back from Max.

I understand that the recruitment industry is exceptionally busy and fast paced which is why I gave him time to call back.

If the situation had changed in regards to the role he wanted to discuss a quick response advising me would have been a better approach than ignoring my calls/voicemails

28 January 2025
Unprompted review
Iceberg logo

Reply from Iceberg

Thank you for updating your review and for giving us the opportunity to address your concerns. We sincerely apologize for the initial lack of communication—it’s not the standard of service we strive to provide. We’re glad Max was able to connect with you and have a productive conversation. We truly value your feedback and are committed to building a strong, long-term working relationship with you. Please don’t hesitate to reach out if there’s anything further we can assist with!

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