Thirdlove Reviews 141

Long long long wait times for merchandise to arrive. A constant issue.
Very poor communication coupled with very poor customer service.
A real shame… as their merchandise is wonderful. This though may be enough to send me to a competitor

I bought a bra and one of the straps started coming apart. Reached out to customer service several times and they were the worst. A bra shouldn’t be coming apart after a few months. Will never buy anything from the company again and will not refer them. Very disappointed ☹️

I really wish I read these reviews before I purchased from third love.

There is no communication in shipping, the link takes me to a page saying the post office never received it.

One of the other reviews said they received 3 bras for someone else- that was probably me.

I’m beyond annoyed. When mistakes happen the company should apologize and work their ass off to fix the issue… they just asked for my address to resend the product? Where is my initial product? Shouldn’t they be concerned on their end how this big of mistakes are happening?

It should be overnighted, met with an apology- or some sort of gift OTHER than “$15 off your next order”. I will never shop here again and I will be sure to tell all my girlfriends the same. I’ll stick to my Natori, Nordstrom bra - the one I ordered 3 days ago and received shipping info.. it should be here tomorrow. What a waste of time and money.

I received the wrong order, for three bras; it was someone else's order with someone else's invoice. ThirdLove told me it would take a while to correct. I contacted them again and was told something entirely different. My order did not arrive. So I filed a dispute.
I then received a curt reply from them saying it would take two months to address. I finally received my original order a couple of days ago and the "returns" say my items are ineligible for return! I now have the three (late arrival) bras I ordered which don't fit, and 3 bras that belong to someone else. And no way to return any of it!

The bra did not fit well at all. The material was scratchy and restrictive. I tried to send it back, but it took way too long to do anything. I was out of the return policy window by the time that anything could have been accomplished. I was also shocked by the snarky and uncaring manner of the staff.

My experience has been terrible, and I sincerely regret buying from them. I am also highly skeptical now of any of the myriad places advertising for them. I bought into the hype from all of the advertisers. Please do not repeat my mistake.

Uplift Plunge bra is the best fitting, best bra for my shape, I have ever worn. It’s also the most disappointing over time. I have purchased several over the years, and every one of them, eventually has a wire poke through at the side. A lace version made a few years ago became misshapen to the point of the top layer of lace shrunk and pilled and is smaller than the lining so the lining peeks out. Always washed in bra bags for washing and hung to dry, they just don’t hold up as well as others in my drawer which were 1/4 the cost and still going strong years later. I’m torn because I love the fit but feel they should hold up better for the amount of $. They fall apart like a cheap $12 bra.

This was the first time I ordered bras from ThirdLove. The one I have received is too revealing and the underwire is not comfortable. I went to return it and it says it's nonreturnable for what reason I have no idea because I just received it.

Wow… inclusive sizing and half cup sizing says very little when you stock hardly any 32A bras. And half of those are marketed as “lift.” I got two bras and a pair of underwear from there - the underwear was ill fitting, one bra was very very visible (in a bad way) under clothing and the other was very meh but was disshaped by the end of the month. They were expensive, too.

I originally left a 1 star review, but would like to change it to 4 stars after dealing with Alice from customer service. Alice emailed me within 48 hours of my complaint, and had my missing order reshipped with priority shipping. Great customer service. I am only giving 4 stars instead of 5 because of how the bras were packaged for shipping. They were just put in a bag with no protection at all. The bag arrived all ripped up, but thankfully the bras were ok. In recent years, the bras were packaged nicely and safe for shipping. For the price of the bras, please go back to packaging them better.

The first time I ordered from Third love it was a wonderful experience. Came nicely wrapped in tissue and fit well. Unfortunately this time has been a terrible experience. First of all, the option to use La Mystere brand is no longer there, so I had to guess on the size (the last time I ordered I wore a different size, so my old third love doesn’t fit anymore). Well I ordered on November 28 and just received today, December 12. And to top it off, I ordered 2, they came thrown in a box, no tissue and they fit terrible… and someone else’s order form was in the box. So disappointed in this company now. I’m not sure what to do next. If order different sizes/styles, will I have to wait over 2 weeks again? Being the holidays Is no excuse. My order was processed and ready to ship and then sat there.

Their site says 60 day return policy so I thought it was a reliable business. I used their selection tool and ordered 2 of their recommended styles. It took at least a week to arrive and I was anxiously awaiting. I have extremely sensitive skin, so I promptly removed the tags and wore each one for a few hours to see how they felt. They were ok while upright, but were quite uncomfortable when sitting or bending over. Unfortunately, I was left with bruises from that short time. I went to figure out how to return them and discovered a caveat that they won’t accept returns if tags have been removed. I wouldn’t have ordered them if I had known that, as my skin is too sensitive to have tried them with the tags. Very disappointing.
UPDATE: The company decided to refund me after I left a negative Better Business Bureau review. Therefore, I added 2 stars to my review here because they refunded me to try to make it right.

One of the most comfortable bras I've owned and they've held up well. The 24/7 full coverage is the only style I love - but it's is my daily go-to option

I received a bra that did not fit. I began the return process. After dropping my return package with USPS, I waited for weeks with no update on my return status. When attempting to reach customer service, I was met with an unresponsive chat box and a broken link to the "Email Us" page. I've attempted to go to the email link several times, but each time has resulted in an error message. I have yet to be able to contact anyone. If I spend almost a hundred dollars on an item, I expect quality customer service. Do not expect that from ThirdLove.

I wish I had reviewed other experiences here before trying this company. I have worn the same bra size for over a decade, but still went thru their "sizing" exercise, just in case their sizes differ - results "you are among only 15% who wear the right size bra!" But what I rec'd was WAY too big. Req'd exchange for smaller size, & still WAY too big. Ret'd all but 1 sports style that I now regret keeping as I've found it doesn't retain shape / support for more than 2 hrs. Order placed Aug 1 (and charged), ret'd Aug 20 (included exchange bras in same box) and as of 9/7 still no acknowledgement that they rec'd, and no credit rec'd. I mailed from the post office. Today - over 40 min now texting someone who takes forever to respond, with no resolution or anything other than "call your bank if you don't receive the credit in 10-20 days" & when I asked about confirmation that the return was received she responded "passed along info to mgmt staff...hang tight, someone will contact you in 24-48 hours" We'll see. Why isn't there a customer service phone number? I've already e-mailed twice with no response, and every time I've tried to use "chat with us" there isn't anyone available. Lesson learned I guess, but I will make sure all my contacts / friends know to avoid this company, and will contact the CFPB and FTC about this encounter.

I bought the Form Seamless Scoop Bralette.
PRO: It is the MOST comfortable bra I've ever worn!
CON: There is no support, so it's better for smaller breasts (I'm a 38D), your nipples show through because there is no padding, and you have the dreaded uni-boob. I still love it and wear it even though it doesn't have everything I look for in a bra.

I ordered a bra. It didn’t fit (and Third Love advertises an easy return policy) so I followed the exact return policy and mailed it back. ThirdLove received the bra and let me know that they had it. Three months later I still have not had the money refunded to me. I have emailed, called, and texted. I have sent tracking numbers, confirmations, screen shots of paid amount and etc. Whew! I’ve never had such poor customer service. Do not expect your money back if the bra doesn’t fit.

I purchased three bras from Thirdlove and I went by their recommendations on all three. The Modern Mesh Demi Bra fits well in the size recommended by Thirdlove. The Modern Mesh Scoop Bralette is a bit snug in the size recommended but still wearable, and the Muse T-Back Sports Bra (in a size L since Thirdlove recommends sizing up in this one) is completely unwearable because it is so tight. It is also unreturnable, as it is exempted from the 'perfect fit promise' because it is on sale. It should still fit reasonably, and it doesn't.

I previously bought 3 ThirdLove t-shirt bras and was very pleased with them. They're cute and comfortable, so I decided to try a different style, this time the Form Seamless V-Neck Wireless bra. I'm a size 38A in the t-shirt bras, which corresponds with medium on their sizing chart, so that's what I ordered. When I received it, it was waaay too small, so I sent it back for a large. That was also too small, to the point that it left red marks on my skin and was very uncomfortable. I contacted the company about 3 months after I received it (TBH, I had just put it in a drawer and forgot about it, as I was so disappointed). I was told by a rep that I should try an XL. According to their size charts, XL corresponds with 44B, which is completely different from 38A. The rep and I went back and forth on a chat for nearly one hour, with her saying that I couldn't receive a refund because I was outside the return period. Given that I am a regular customer who has made multiple orders to ThirdLove over the past 3+ years, and who has spread the positive word about Third Love to friends, I ask that the ThirdLove team make changes to their sizing charts to accurately reflect the fit. ThirdLove's main marketing angle is that women are wearing the wrong size bras, and they assure customers of a proper fit. If their sizing chart is inaccurate, it creates time-consuming headaches for otherwise loyal customers. I'd love to try another ThirdLove style, but I hesitate to do so because of the poor fit of their other products.

Disappointed!
I ordered two bras and neither fit. I followed the direction on the website. They are both about two sized too small. Oh well.. Never again.

There was an issue with my order getting lost in transit, and i was refunded immediately.Liz was very helpful and kept following through email even after i got my refund. We need more people like her!