While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the convenience it offers. Many people highlight the outstanding customer service, noting that representatives are friendly, professional, and resolve issues quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the ease and efficiency of their overall experience. However, some customers experienced issues with their orders, such as receiving the wrong strength or color, or finding that the product did not meet their expectations. A few people also mentioned that the lenses are prone to scratching, and some found the magnetic cases did not hold the glasses securely.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the convenience and portability of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are happy with the thin, lightweight design... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers found the ordering process easy... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case... See more

Company replied

Rated 5 out of 5 stars

I love thin optics & have been using them for years. They weigh nothing, fit in small areas, stay on my nose & are perfect for so many different uses. The customer service people are friendly & profes... See more

Company replied

Rated 5 out of 5 stars

After having cataracts done I searched for lightweight reading glasses that I could fit in a pocket. I bought two pairs of Thinoptics with the keychain. (A modern take on the traditional pinze-... See more

Company replied


Company details

  1. Optical Products Manufacturer
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Glasses Store
  5. Optical Wholesaler
  6. Sunglasses Store

Written by the company

ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback. We apologize for any confusion regarding the case. Our products are offered both with and without a case at different prices, and we’ll review our communications to ensure this is more clearly stated in the future.

Rated 5 out of 5 stars

Nice Glasses

The prescription was correct. They were shipped quickly. I like the thinness of the glasses. They are comfortable to wear and fit nicely in a small bag.

14 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback — we’re delighted you’re satisfied with our product.

Rated 5 out of 5 stars

My order was a gift for my husband

My order was a gift for my husband. Although I wish the shipping had been a little speedier, the product was to his liking. Super streamlined both when carrying and using. Will be ordering more so he can keep in different places

15 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback! We’re pleased your husband enjoyed the product and appreciate your comments about shipping. We value your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Timely

You always respond.

8 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you! We strive to respond promptly and provide the best support possible.

Rated 4 out of 5 stars

Love the glasses

Great glasses, small and convenient

15 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback — we’re delighted you’re pleased with the size and convenience of your ThinOptics glasses.

Rated 1 out of 5 stars

My glasses that I received looked…

My glasses that I received looked nothing like they do in the pictures. I picked out two frames, supposedly for males, and they look like little old lady cat glasses.

14 October 2025
ThinOptics logo

Reply from ThinOptics

We’re sorry to hear the frames didn’t meet your expectations. That’s certainly not the experience we want for our customers. I have seen that you have already reached out to our team regarding this matter.

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! Thank you!

14 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback! We’re happy to know you were pleased with our customer service.

Rated 3 out of 5 stars

The magnet sucks

The magnet doesn’t work always falling off phone

14 October 2025
ThinOptics logo

Reply from ThinOptics

We apologize for the issue with the magnet. Please contact our customer service team so we can assist you in resolving the problem and ensure your product functions as intended.

Rated 5 out of 5 stars

I contacted Thin Optics regarding a recent order.

I contacted Thin Optics regarding a recent order and they took care of me and the representative I spoke with was professional and extremely helpful.

6 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback! We’re pleased to know our representative provided professional and helpful support. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Clearly Better!

The readers arrived and will be valued for their convenience and quality!
Thanks to ThinOptics for the great product and excellent customer support!

9 October 2025
ThinOptics logo

Reply from ThinOptics

We appreciate your positive feedback! It’s great to know you’re pleased with the quality, convenience, and our customer support. Thank you for choosing ThinOptics!

Rated 5 out of 5 stars

Great product

14 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback — we’re delighted you’re satisfied with our product!

Rated 5 out of 5 stars

On time and fit and vision correction…

On time and fit and vision correction are good! That is why i reorder my readers from you. I also like the new ‘’hinged” flat case, feels like it will hopefully last longer than the previous case.
Thanks!!!

7 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you so much for your wonderful feedback! We’re glad to hear that your readers fit well, provide great vision correction, and arrived on time. We’re also happy you’re enjoying the new hinged flat case — we designed it with durability in mind. We truly appreciate your continued trust and reorders!

Rated 4 out of 5 stars

Amazing delivery the next day.

Amazing delivery the next day.
Love the glasses, super light and compfortable.
The case is very important as the glasses are super thin. The first pair were perfect. When they broke after a couple of falls, I bought two more pair, One with a case they second one without. They were both very stiff to open and the second one I had difficulty fitting it into my original case. Both are still stiffer the open/close vs. my first pair.

7 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your feedback and continued support. We’re pleased you enjoy the design and comfort of your glasses, and we appreciate your note about the stiffness of the newer pairs. We’ll share this with our product team for further review.

Rated 3 out of 5 stars

I bought an item that will hopefully…

I bought an item that will hopefully last for many months or even years. I have been bombarded with texts and emails, virtually nonstop since the purchase. it is way too much.

7 October 2025
ThinOptics logo

Reply from ThinOptics

We apologize for the excessive communication you’ve received. Your feedback is important, and we’ll review our messaging practices to improve your experience. You can adjust your preferences or unsubscribe anytime using the links in our emails or texts.

Rated 5 out of 5 stars

I am very Happy with your ThinOptics…

I am very Happy with your ThinOptics product since I joined as your Customer.
Thanks,

14 October 2025
ThinOptics logo

Reply from ThinOptics

Thank you for your positive feedback! We’re delighted that you’re satisfied with your ThinOptics products and appreciate your continued support.

Rated 5 out of 5 stars

ThinOptics are great

ThinOptics are great! The glasses that i recently ordered fit more tightly and don't fall off as easily. The smaller size of the case is different and the magnet placement makes it fit easily on the back of my cell phone,

6 October 2025
ThinOptics logo

Reply from ThinOptics

We’re so glad to hear you’re loving your new ThinOptics! It’s great to know the improved fit and updated case design are working well for you. Thanks for sharing your feedback — we appreciate your support!

Rated 5 out of 5 stars

Love these glasses.

10 October 2025
ThinOptics logo

Reply from ThinOptics

We’re so happy to hear that you love your glasses! Thank you for sharing your feedback — we really appreciate your support and hope you continue to enjoy them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look