Think Sport Reviews 382

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and effectiveness, often finding exactly what they need. Many people highlight the ease of ordering and the prompt, efficient delivery service. The overall service experience is consistently described as excellent, with many consumers expressing satisfaction with their purchases. However, some customers reported issues with product sizing, finding items to be either too small or too large despite following sizing charts. A few people also experienced problems with their orders, including receiving incorrect items or not receiving their products at all.

What people talk about most

Product

Consumers generally express satisfaction with the products, often finding them to be exactly what they needed... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

Quality

Users describe positive interactions with quality. Many customers praise the products for being exactly what... See more

Service

Clients share positive opinions on service. Many reviewers praise the amazing and excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I bought was an elbow support. It was exactly what I was looking for & does an excellent job. The service i received was spot on & delivery was prompt. Would definitely use Think Sport ag... See more

Rated 5 out of 5 stars

I have had difficulty buying original Theraband resistance bands as many sellers offer other brands or looped bands. Think Sport offered a set of light to medium branded latex bands which are perfec... See more

Rated 5 out of 5 stars

I purchased the wrong size brace and returned it without any hassle. Even had help getting making the correct measurement over the phone by a very helpful lady member of staff 10/10

Rated 5 out of 5 stars

Great website, good communication,fast delivery. Unfortunately I had to return the item as it did not work for me but this was dealt with really quickly. I will definitely shop here again.


Company details

  1. Sporting Goods Store

Written by the company

Trusted by Athletes, Physios, and Sports Professionals Across the UK. At Think Sport, we’re passionate about helping people stay active, recover faster, and perform at their best. Whether you're a professional athlete, weekend runner, physiotherapist, coach, or gym owner, we supply the expert-grade products you need to support injury recovery, rehabilitation, and peak performance. From knee supports and back braces to massage tools, hot/cold therapy, and sports taping, our extensive range is carefully selected to meet the needs of everyone from fitness beginners to elite sports professionals. Why Shop with Think Sport? 🏃 Specialists in Sports Injury & Recovery Gear 📦 Fast, Reliable UK Delivery 💬 Informed Support from Real Product Experts 💪 Used by Physios, Clinics, and Sports Teams 🧾 Bulk Discounts for Trade and Teams Available We work closely with physiotherapists, chiropractors, personal trainers, and sporting institutions to supply tried-and-tested equipment that supports recovery, improves mobility, and helps prevent re-injury. All our products are sourced from trusted, clinically backed brands, with detailed guidance to help you choose the right solution. Who We Serve While Think Sport is trusted by trade clients like physiotherapy practices, gyms, sports clubs, and schools, we’re equally proud to support individual customers who want to take recovery into their own hands. Whether you’re recovering from a strain, managing a chronic condition, or preventing injury, we’re here to help. What Customers Say Our customers rate us highly for fast service, accurate advice, and reliable products that make a real difference. At Think Sport, we believe in practical solutions backed by expertise—and we’re here to support your journey to better movement, strength, and health.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

382 reviews

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Rated 1 out of 5 stars

Poor customer service

Poor customer service

17 February 2026
Think Sport logo

Reply from Think Sport

Dear Ben,

Thank you for your feedback.

We were surprised to read your review, as our records show that we responded to your return request on the twenty-sixth of February, less than twenty-four hours after your initial enquiry.

In that correspondence, we provided your unique Returns Authorisation Number and the full instructions required to send the item back to our London warehouse for a refund. To date, we have not yet received the item or any further communication from you regarding issues with the process.

Please be assured that we remain perfectly happy to process your return once the item is received and inspected, in line with our standard returns policy.

Kind regards,

Victor
Thinksport.co.uk

Rated 1 out of 5 stars

No response when needing to make a return

Need to return my order.
Filled in their online form and sent a
Separate email but heard nothing back and probably won’t until the 30 day returns period is up.

11 February 2026
Think Sport logo

Reply from Think Sport

Dear Jo,

Thank you for your feedback. I am sorry to hear you haven't seen our previous responses regarding your return.

I have checked our records and can confirm that we sent the return details to your registered email address on two separate occasions: first on the 23rd of February and again on the 25th of February. It is possible these messages may have been redirected to your Junk or Spam folder.

I have now sent a third copy of the return instructions to you.

If you still cannot see this email, please contact our team directly on 020 7501 1100. We would be happy to provide the details over the phone to ensure you can return your order well within the 30-day period.

Kind regards,

Victor
Thinksport.co.uk

Rated 5 out of 5 stars

Easy to order.

Easy to place the order.
Delivered through royal mail to my local post office which made delivery/ collection very convenient.
Delivery was quick and on time.

29 January 2026
Rated 5 out of 5 stars

Great website

Great website, good communication,fast delivery. Unfortunately I had to return the item as it did not work for me but this was dealt with really quickly. I will definitely shop here again.

28 January 2026
Rated 3 out of 5 stars

Refund postage required for return

I ordered a XL orthopaedic boot cover which unfortunately was too small to cover the boot. However upon asking for a refund I then later found that unlike other companies the recipient has to pay for the return?. This wasn’t made clear upon the initial purchase?. However the quality of the was very good.

21 January 2026
Think Sport logo

Reply from Think Sport

Dear David,

Thank you for your feedback. We are pleased to hear that you were happy with the quality of the orthopaedic boot cover, but we are sorry for the disappointment caused by our returns process.

We certainly understand that return shipping costs can be an inconvenience. As a specialist retailer, we endeavour to keep our product prices as competitive as possible, and as such, our policy requires the customer to cover the cost of returning items that are unsuitable.

We aim to be transparent about this by outlining these terms in our Returns Policy, which is available to view prior to purchase.

Regarding the sizing, we appreciate your comment that the XL did not fit as expected. Because medical boots can vary significantly in bulk and dimensions, we always recommend checking the specific measurements provided on our product pages to ensure the best fit.

We have issued a returns authorisation via email and look forward to processing your return once the item arrives.

Kind regards,

Victor
thinksport.co.uk

Rated 5 out of 5 stars

I was able to find the right product to…

I was able to find the right product to support my knee, the description as spot on and it came quickly.
I have just returned from a weeks skiing and am pleased to report that it kept every thing in place and was comfortable even at the end of a long day!
Many thanks

13 January 2026
Rated 5 out of 5 stars

Original, branded Theraband resistance bands (1.5m) for light-medium training

I have had difficulty buying original Theraband resistance bands as many sellers offer other brands or looped bands. Think Sport offered a set of light to medium branded latex bands which are perfect for my needs.
I have MS and until recently used an older set that includes red and green bands but, following hip surgery, I need to do exercises to combat MS "knee kiss" and the lighter yellow band is ideal for building strength without compromising my hip. I chose the set of 3 so that I could use 2 red or 2 green for a wider range of full body exercises as I get stronger. The bands are each 1.5m/5 feet in length which is perfect for using as they are or tied into a loop. They come boxed with a general care/instruction leaflet.
Shopping with Think Sport was easy, the website is uncluttered, and I appreciated the updates about my parcel and its tracked delivery. The bands came well packaged within a few days.

18 November 2025

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