Think Renewable Reviews 156

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the excellent customer service and user experience, noting clear communication and prompt responses from initial consultation through to installation. However, some customers experienced issues with the product, specifically concerning battery functionality and installation quality. A few people reported long waits for battery installation or repairs, with some systems not working as expected after installation, including problems with blackout protection.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Product

Users describe ambiguous interactions with the product. While some consumers report great first impressions... See more

User experience

People report positive experiences with the user experience. Customers frequently praise the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service. Customers are very happy with the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from a friendly, efficient, and careful crew. They went above and beyond by moving shelving to make sure the battery placement was perfect. Everything was left clean and tidy, and th... See more

Company replied

Rated 5 out of 5 stars

Just had a 10 kw system and battery put on our house by Think Renewable. George H came out and talked us through all the options. He was super knowledgeable about solar and the different products, sav... See more

Company replied

Rated 5 out of 5 stars

We now have a superb new battery and solar panels. Cannot thank all at Think Renewable enough. Meeting with Alex H. got the ball rolling. He advised expertly on our optimal set-up. He also continu... See more

Company replied

Rated 5 out of 5 stars

The installers were very friendly and knowledgeable. They explained everything thoroughly and showed us that even in a complete electrical shutdown, our computers would not be affected as the system w... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

As one of Australia’s leading solar and battery specialists, Think Renewable is on a mission to create sustainable energy solutions for our customers whilst providing excellent return on investment and ongoing after-sale care. We help empower homeowners to be self-sufficient in their household energy production while giving back to the environment, and pride ourselves on our straightforward but customised approach to solar projects. At Think Renewable, we are a proudly Australian owned and operated business with local customer service support and offices in each state. Our trusted installers are CEC Accredited, fully licensed electricians with impeccable attention to detail, maintaining the highest standards throughout the installation process. Our solar projects are also backed by industry-leading warranties to give our customers the peace of mind they deserve. Start harnessing the power of solar energy today to do your bit for the planet, future-proof your home and save money on your electricity bills from day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommend Think Renewable for a stress free experience going solar

Ties Homveld the design consultant who did the free at-home energy assessment was excellent in explaining everything about the whole process to go solar and was very knowledgeable in reassuring me about any concerns I had which was what was stopping me to go solar previously. Going through Think Renewable was a stress free experience to go solar where the team did all the applications/paper work and was very good in keeping me updated all the way throughout the whole process.

16 June 2023
Unprompted review
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Reply from Think Renewable

Hi Jimmy, we are pleased to hear you found Ties and the team informative and that we were able to address your concerns! We aim to provide helpful info without pressure.

Rated 5 out of 5 stars

Choosing the right Solar System

After spending countless hours comparing quotes from various solar companies and receiving complex advice on a subject I had no prior experience with, the time came to choose the right company. Making this decision was surprisingly easy as Think Renewable stood out for multiple reasons. Unlike other companies, they didn't pressure us and patiently addressed all our questions, instilling confidence in our choice. The installation team, led by Josh, was truly fantastic. When we encountered a minor issue with damaged roof tiles, they promptly resolved it by purchasing and fitting new tiles as part of their excellent service. Thanks to Think Renewable's professionalism and organization, our nervousness about getting solar power was put at ease. Without hesitation, we highly recommend them to anyone in need of solar solutions!

21 July 2023
Unprompted review
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Reply from Think Renewable

Hi Steve, thank you for the lovely review! We're very happy to hear the team has been helpful and efficient. Please let us know if we can assist with anything else! Enjoy your new solar system!

Rated 5 out of 5 stars

We had a great experience with Think…

We had a great experience with Think Renewable from our initial meeting with design consultant Alex Harrison, who we found extremely informative & personable through to the instillation team who arrived on time & were very efficient. I would not hesitate to recommend this company in the future.

30 June 2023
Unprompted review
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Reply from Think Renewable

Hi Jenny, thanks for the positive review and recommendation! We are please to hear you had a good experience with Harrison and the Think Renewable team.

Rated 1 out of 5 stars

Your salesman was pushy and tried the…

Your salesman was pushy and tried the sales pitch that really annoyed me. Even after I told him I was busy working. I had to Google his company patch later to find out what the heck he wanted, I have solar and batteries and simply not interested! When asked what he wanted he reiterated the old sales pitch. Somewhat arrogant and offhand.

17 July 2023
Unprompted review
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Reply from Think Renewable

Hi Richard, thank you for honest feedback! We we are also aiming to improve our service, thanks.

Rated 4 out of 5 stars

Great solar provider

Very professional with great communication and transparency.

Only downside was the communication of when the Solar panels were to be installed. Said 8:30 and the rocked up at 13:30z

14 June 2023
Unprompted review
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Reply from Think Renewable

Hi Terry,
Thank you for your honest feedback, we are always aiming to improve! If there's anything else we can assist you with, please don't hesitate to reach out to the team.

Rated 5 out of 5 stars

Seamless installation

We were more than impressed with the whole experience from Think Renewable! From the moment we had Edward the representative for Think Renewable, knock on our door to a consultation with Ties explaining in detail about how solar is going to work and benefit us, to the team that came to install the solar panels the whole experience was seamless! I can highly recommend them.

1 June 2023
Unprompted review
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Reply from Think Renewable

Appreciate your positive review, Georgia! We're happy to hear that you enjoyed your whole installation experience with the team. Thank you for recommending us!

Rated 5 out of 5 stars

The whole process went very smoothly

The whole process went very smoothly. From the time we had our presentation by Alex, to the installation by the boys and discussions afterwards with the ladies in the office. Installation was completed in a day. We are half way through our bill period and now look forward to what the actual savings will be. It's also nice to think we are lowering our carbon footprint. Highly recommend Think Renewable to anyone contemplating Solar Panel Installation.

17 March 2023
Unprompted review
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Reply from Think Renewable

Hi Mark, thank you for the lovely review! We are happy to hear you had such a positive experience and thank you for the recommendation.

Rated 2 out of 5 stars

false promises

first contact from Alex brilliant very helpful and understanding to questions.
was Told certain trusted installer was coming on install day was totally different company this made me very nervous. overall, the system is working, however as i already had a system i was told very confidently the 2nd system would wipe any bill and generate some credit unfortunately this Did not happen so now, I'm financially worse off due paying for an expensive system and a power bill.
most annoying part Alex was told he could provide a monitor to watch my usages very closely the one provided was not anything close to and can't be used once solar shuts down useless.
as for Communcation in office after install to concerns or problems told will get back to you and never did.

this could have been a great experience if we got what was offered.

31 December 2022
Unprompted review
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Reply from Think Renewable

Hi Sean,

Thank you for sharing your experience with us, we can understand your frustration around your bills and monitoring system.

I understand the team has been in contact with you in relation to this matter. If you require any further assistance, please do not hesitate to contact us on 1300 844 651.

Kind regards,

Think Renewable

Rated 5 out of 5 stars

We had a great experience with Ollie and George

We had a great experience with George & Ollie, setting up the meeting was easy and our experience with Ollie the design consultant was very informative and we felt no pressure just great information for home owners. Really friendly and helpful and good communication! Thanks so much for a great experience, we look forward to getting our solar installed very soon.

18 November 2022
Unprompted review
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Reply from Think Renewable

Hi Kate, thanks for the 5-star review! Glad you had such a positive experience with Tom and the rest of the Think team! Enjoy your new solar system!

Rated 1 out of 5 stars

They started really well with a…

They started really well with a competitive quote and installed on time. However we have had 3 failed inverters now and replacement has dragged on for months. Very poor customer service response, no working inverter, no end in sight. I would be weary as they seem to only care about the installation and if anything goes wrong they are not any good at resolving or communicating what the issue is.

11 November 2022
Unprompted review
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Reply from Think Renewable

Hi Dylan,

Thank you for your review. We are sorry for the inconvenience this has caused and we're happy to have since rectify the problem for you. If there's anything else we can assist you with, please don't hesitate to reach out to the team.

Rated 5 out of 5 stars

A great experience getting solar.

From the cold call by Rory, the consultation with Ed & Ben, the install by Akl Electrical and the office staff, Sarah, Harpreet and Dani it has been a pleasure to deal with Think Renewable. The install happened well within the time frame and was done professionally. They completed all paperwork needed to connect with electricity supplier and system has worked perfectly since day one. Any minor hiccups were dealt with quickly and professionally. Could not recommend this supplier more highly.

16 September 2022
Unprompted review
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Reply from Think Renewable

Appreciate your positive review, Steve! We're delighted to hear that our team made your whole solar installation process a smooth journey and thank you for recommending us!

Rated 5 out of 5 stars

Highly recommended

Great communication from start to finish, turned up to install when they said they would. Would reccommend to everyone! Was not sure we would do anything to begin with but after analysis and help from the team, we realized it would be beneficial for us to go solar, and glad they knocked on our door to check if interested.

26 August 2022
Unprompted review
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Reply from Think Renewable

Thank you for your positive review, Livia! We’re glad to know that you decided to make the switch to solar system and it's a positive experience for you!

Rated 1 out of 5 stars

They failed to turn up to install…

They failed to turn up to install twice. Ended up getting a few quotes a found a cheaper more reliable company. would not reccommend.

8 September 2022
Unprompted review
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Reply from Think Renewable

Hi Rory, Thank you for your review. We’re sorry to hear you had a bad experience and we appreciate you bringing this to our attention. Your feedback helps us do better so that we can deliver a better experience next time. You may reach us anytime at info@thinkrenewable.com.au or 08 9468 3967

Rated 5 out of 5 stars

Ed was super helpful

Ed was super helpful, knew his stuff and was easy to deal with. The installers arrived when they were supposed too and from start to finish the whole job was very organised. Would highly recommend Ed and his team.

11 August 2022
Unprompted review
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Reply from Think Renewable

Thank you for your kind words, Mark! We are pleased and happy that we had the opportunity to install your panels and it was a positive experience for you!

Rated 5 out of 5 stars

Think Renewable gave a very friendly…

Think Renewable gave a very friendly and helpful experience with plenty of communication all the way through the process would highly recommend them for your solar requirements

11 August 2022
Unprompted review
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Reply from Think Renewable

Hi Colin, thank you so much for the lovely review! We're very happy to hear the team has been helpful throughout the process. Please let us know if we can assist with anything else! Enjoy your new solar system!

Rated 5 out of 5 stars

The day of the installation was great

The day of the installation was great, the installers were very friendly and helpful. The system was installed professionally and I have the ability to monitor the energy production and amount saved each day. Overall great result, thank you!

11 August 2022
Unprompted review
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Reply from Think Renewable

Hi Andrew, thank you so much for the lovely review! We're very happy to hear about your positive experience with the team. Enjoy your new solar system!

Rated 4 out of 5 stars

From sales to installations of panels…

From sales to installations of panels everything was smooth.
Professional and nice team.

9 August 2022
Unprompted review
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Reply from Think Renewable

Hi Raj, thank you so much for your lovely review! Glad you had such a positive experience in your solar journey with our team!

Rated 5 out of 5 stars

exceeded expectations, so efficient!

Think Renewable exceeded expectations ! Everything they said they were going to do they did and in a timely manner! So impressed with the quality and look of the products aswell. The guys that came to do the instilation were so efficient and friendly! Highly recommended!!

6 August 2022
Unprompted review
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Reply from Think Renewable

Hi Taylah, thanks for the 5-star review! Glad you had such a positive experience with our team! Enjoy your new solar system!

Rated 5 out of 5 stars

Solar Panel Choice…

From our first contact with Think Renewable Pry Ltd through their young lady cold calling to ask if we would be interested in discussing the installation of solar panels to the team who actually installed the panels the experience was pleasurable. Amber,Jack, Sarah, Elia, Ryan, Adam and Richard were all extremely professional. They answered all our questions and did what they said they would always in a timely manner. The after sales service through Harpreet has been exceptional. We are really happy with the choice of panels and would recommend Think Renewable to anyone contemplating the move to Solar.

21 July 2022
Unprompted review
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Reply from Think Renewable

Hi Maureen, thank you so much for the lovely review! We're very happy to hear the team has been helpful and has been able to answer all your queries. Enjoy your new solar system!

Rated 5 out of 5 stars

I have no hesitation to recommend think…

I have no hesitation to recommend think renewable to family and friends, very happy with their work

20 July 2022
Unprompted review
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Reply from Think Renewable

Hi Melina, thank you so much for the lovely review! Glad you had such a positive experience in your solar journey with our team!

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