Thinkprice Reviews 28

apparently over 2,000,000 4-5 star reviews, but try and leave a review on ebay. Go on, try it. Very odd. Robots at work? Bought a dashcam, does not work, returned it, going round in circles, they have the cam back and won't give me my money back, claim not to have it. Total rip off Company, Cant complain, report or leave feedback. TOTAL SCAM COMPANY. AVOID.

Would give them minus 10 if it was possible. Ordered via Tesco - waste of time. Just avoid completely as you'll without any doubt be on the phone or email trying to get a refund that won't ever arrive. Luckily it only cost me £16 but I will never order anything from anywhere again without checking reviews first.

They are simply thieves. Couldn't get a refund out of them for a faulty dashcam I purchased from them. Very dishonest company. Order number 1056196989-A via the B&Q site.

DO NOT USE THIS COMPANY! The worst customer service I have every experienced. Bought some metal posts/stakes from B&Q - Thinkprice as a verified seller through them - who knows how as I don't think anyone who has used them would verify them. The stakes were advertised as 1.5m tall- they were only 1.15m tall. We have spend 2 months and over 5 hours on the phone/emailing to try rectify an error that was entirely THEIR FAULT! And they just move from excuse to excuse. 3 times they have said they would arrange to collect the incorrect item and have then never turned up! They asked us to travel over 70 miles to return the item ourselves despite it being entirely THEIR error. They originally promised the correct item would be sent - only to let slip a month later that they don't even stock the item that was advertised so was never going to do so.
Please just avoid at all costs - and B&Q should consider who they "verify"

Purchased a 24L Insulated Cool Cooler Box online at B & Q website , arrived broken, returned to them through Evri as label provided by them. After waiting few weeks contacted them for refund, I was told they don't know about it. Started demanding different things but not refunded. Total waste of money and time. Not recommend at all.

Order number 1053366194-A

I purchased a soft-close toilet seat via the B&Q website, which I later discovered was dispatched by Thinkprice and supplied by a third-party seller, VIVO (Unit 11, Genesis Business Park, Rainsford Road, London, NW10 7RG).

The item was delivered promptly, but when I fitted it, I realised it was the wrong size. I immediately began the returns process within my 14-day window. Initially, I contacted B&Q, who then directed me to VIVO. VIVO instructed me to book an Evri collection, which I did, and I sent them a photo of the packaged item with the return label attached, as requested.

Evri collected the item on Monday, 21st July. It has now been almost a month, and I still have not received my refund.

I expected better from B&Q and their associated sellers, but this experience has left me disappointed and questioning whether I can trust them in the future.

sold me an aircon unit 1 year and 1 week ago developed a fault told out of warranty do not touch this lot

Cheap and nasty. Very lightweight wood. Was not rot-treated - I had to spend time & money on buying an eco-product as they recommended, and doing the painting myself. No plastic lining material. A thoroughly shoddy item. Poor value for money for an expensive item. The Seller is opaque, impossible to deal with as he seems not to even read complaints properly, and I have now got to get my money back through Ebay/PayPal. A third-rate product and a seller to avoid.

Absolutely awful product, this is where Xmas cracker gifts are repurposed, terrible customer service, Avoid this shower of gypsies at all costs, a rip off shop, BEWARE

They sold a product to me , and not working not working properly , I send this company and they blocked in the eBay and not reply or not resolve the problem.

This company is owned by Vivo Technologies in China. They sell on eBay with only a 30 day return policy. So IF under the sale of goods act for 1 year your product fails, eBay are in no way helpful. It's a lottery if the product you purchased goes wrong, or need replacing after 30 days you have troubles as 'Thinkprice' fail to respond to any communication! So ⁷BUY WITH CARE!!!

Absolute cowboys!
A week after what I had ordered was due to be delivered and nothing!
No communication and are actually ignoring any emails!
Thieves!

Bought a set of solar lights on Ebay, they never arrived on the date stated, messaged the company who couldn't really be bothered and was told to wait a few extra days and then they might do something about it, they eventually arrived but 3 of the lights were broken, messaged them again and they have literally taken the absolute p**s, constant messages back and forth, was told a replacement would be sent out, 2 weeks later absolutely nothing, messaged again and all I got was a refund and no explanation other than the replacement conveniently got lost in transit. This is nothing but a joke of a company who genuinely couldn't care less about customers or customer service.

What a crap company . Ordered 2 magnetic windscreen covers from them .First one is supposed to have been lost in post .I contacted them ( they promised to resend another the same day (2 weeks later) still waiting) I have sent emails after emails with no luck. STAY. AWAY from this company

Order a floor pump but has never arrived. I desperately need it urgently ended up wasting a lot of time waiting. Not recommended at all though I managed to get refund.

They are useless, l ordered a package which they said waa delivered to a neighbour, but no number or name given nothing through my letterbox to inform me
Rubbish!

Think price air cooler was faulty, contacted them, they told me to send back for free with Evri which I did, sent a photo of return slip, they refused all communication for weeks and now they are say return window closed, please do not buy from these people they have no morals they are crooks, they cheat me out of my fifty pounds.

Gosh how I wish I'd read other's reviews before placing an order -'Bright & homely' Instead I'v wasted cash on this flimsy so- called Christmas Gift Wrap Storage Bag. Claim it will protect from damp, frost-total lie-it's not durable/thick enough. Photo makes it look solid-rubbish! it's cloth +flimsy. Keep away from this site.

Diabolical. Ordered via B&Q. Nothing arrived. tracking said it was lost by courier. Sent query online; no answer. Been on hold for 30 mins+ to B&Q no answer.

Worst company ever ordered a cooling fan for room 6 days ago and now get a message saying they lost it, avoid this company can not fulfill simple orders