Things Engraved Inc. Reviews 

2,233
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and efficient processing times when ordering personalized gifts for various special occasions. Many people also deeply appreciate the helpful digital mock-ups provided before final production, ensuring every detail looks correct and meets their personal expectations. Some reviewers were not happy with unexpected product issues, such as items not matching their initial design expectations or experiencing minor structural flaws upon arrival. A few customers also noted frustrating challenges regarding order adjustments, unexpected shipping fees, or additional extra costs during the overall purchasing process.

What people talk about most

Delivery service

People report positive experiences with delivery service, noting that orders are processed promptly and... See more

Quality

Reviewers highlight positive aspects of quality, noting that items like printed mugs, plaques, towels, and... See more

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction and appreciation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved purchasing from Engraved and would 100% recommend! The whole process was extremely smooth, and quick! From selecting which personalized items to purchase, to choosing what’ll be on them, and t... See more

Rated 5 out of 5 stars

I ordered a personalized chef's smock for my son's birthday and WOW - this company is super responsive and really quick. They even sent me a mock up so I could proof it before they made it. Very reaso... See more

Rated 5 out of 5 stars

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for the... See more

Rated 5 out of 5 stars

Amelia was my first contact & was courteous, helpful & knowledgeable about the process. I was reluctant to order online when it involved engraving of names - wondering if it would be correct when it... See more


Company details

  1. Gift Shop
  2. also in
  3. Baby Store
  4. Children's Store
  5. Clothing Store
  6. Hobby Store
  7. Jewelry Store
  8. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(2,233)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product but be careful to order exactly.

I am happy with the product but I had hoped to get some consideration (discount) re this order since I had made a mistake and ordered the wrong tag just prior to this order. I had previously ordered one for myself and loved it. I realize that this is just a small single order and not a big multiple order but I had hoped you might have offered even a small discount. Delivery was prompt.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

This company was so reliable

This company was so reliable, fast and accommodating with all my emails. Thank you SO much! This is going to make such an amazing gift for my step dad. Thank you guys again! Will use your products/services again!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Our item arrived safely and on time

Our item arrived safely and on time. It was just as expected. It added to a wonderful gift. The sales staff was very kind and answered questions promptly along the way. We would highly recommend them to anyone !

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I reached out through live chat and was…

I reached out through live chat and was able to get somebody pretty much right away and I had follow up through email very quickly and was able to give my specifications for the engraving. They were quite prompt at getting back to me within 24 hours for each edit. I had the product within 48 hours of my approval and it looks fantastic. So happy with the results! and I’m sure this gift will be memorable!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Best online shopping experience

I found the staff to be extremely helpful and patient as I asked many questions regarding my engraved pewter trains. They are absolutely perfect and will be cherished by my grandsons. So pleased with how quickly they were delivered as well. I would highly recommend Things Engraved and will be a repeat customer. Thank you.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Good Quality Metal Plate

Well made product, managed to design a feasible design for me as well and was quick and easy to handle. Delivery was quick and arrived before expected date.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Your prices very good and engraving is such a nice thing to add to gifts and at no additional cost.
It was great to see the mock ups and be able to make changes if needed. Customer service was great and thorough.
This is my second purchase and plan to use them again and highly recommend them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered 3 glasses so far as…

I've ordered 3 glasses so far as parting gifts when colleagues retire or move on to other positions. The company is always communicative, quick, and the products always look great and as anticipated. Highly recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Transaction

Very happy with the final product and excellent customer service! Can’t ask for a better experience for something custom ordered online. Highly recommended!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding experience!

Absolutely outstanding experience!

We ordered custom glasses from Things Engraved, and we couldn’t be happier with how they turned out. They were absolutely perfect—beautifully made and exactly what we had hoped for. Even better, our order arrived much faster than anticipated, which was such a wonderful surprise.

What really stood out, though, was the exceptional customer service. The team was incredibly responsive, helpful, and attentive throughout the entire process. It’s not often that you find a company that delivers such a high-quality products and such outstanding customer service.

We are absolutely thrilled with our branded glasses and would wholeheartedly recommend Things Engraved to anyone looking for a personalized gift or something truly special. Thank you for making our experience so wonderful!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

We were able to get exactly what we…

We were able to get exactly what we wanted. Loved the mockups so that we could have a good look at what we were ordering. The glass was well packed and arrived safe and sound in a timely manner. Thank you so much.

24 August 2026
Unprompted review

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