Thikit.com Reviews 1,103

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the sharp finish, vibrant colors, and impressive paper stock. Many people appreciate the quick turnaround times and efficient service, noting that orders are processed and shipped promptly. Reviewers frequently mention the helpfulness and responsiveness of the team, especially when addressing issues or assisting with design adjustments. However, some customers also noted that the final product did not always meet their expectations, specifically mentioning that painted edges appeared dull rather than metallic. Additionally, a few people received cards where only one side was printed correctly, rendering them unusable.

What people talk about most

Quality

People report positive experiences with quality. Customers consistently praise the unmatched quality of work,... See more

Product

Reviewers consistently express high satisfaction with the product quality. Customers frequently praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the helpful... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick turnaround times and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ThikIt ROCKS. This is our second order with them, this time employing their white and raised ink features on a fairly complicated company Christmas card. The finish quality is really sharp - really br... See more

Rated 5 out of 5 stars

I was really impressed by THikit's streamlined process for creating any type of print documentation. I was making business cards for my rebrand. The sample kit was very helpful (and highly recommended... See more

Rated 5 out of 5 stars

Excellence At It's Best!!!!! The customer service was amazing and the attention to details was above and beyond. My graphic designer had not centered my logo within the bleed lines, which means the... See more

Rated 5 out of 5 stars

We had a great experience with Thikit! There was a small issue with one of our orders, but their team responded quickly and offered a solution right away. It was such a relief during a busy time, and... See more


Company details

  1. Print Shop
  2. Business to Business Service
  3. Digital Printer
  4. Digital Printing Service
  5. Prints and Signs Store

Information provided by various external sources

WANT TO MAKE A STRONG FIRST IMPRESSION? Try our Premium Business Cards with Edge-color or our Premium Invitations also with Edge-color printed on the finest heavy-weight paper stocks available today. We create the thickness right here in our facility in Upstate NY, using a wide-variety of papers from smooth to heavy textured uncoated and pearlized and our special velvet-like Soft Touch laminated cards, all available with edge-color.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Not happy with waiting

I really liked the quality of the cards but I ordered on December 27th and didn't realize they wouldn't be processed until the 7th of January. This has definitely been stressful and disappointing.

7 January 2025
Thikit.com logo

Reply from Thikit.com

Our apologies for the delay with your order. We were closed from 12/25th - 1/1st.

Rated 2 out of 5 stars

Great sample packet, poor customer service

While the THikit sample packet was very affordable and wonderful to have when making decisions, the customer service made us not proceed with placing an order. We talked to the customer service representative via email and phone multiple times over the period of a week. She spoke so quietly that we could never tell what her name was and it was difficult to communicate with her in general. We emphasized that we were on a tight timeline and just as we were about to finalize things, after going back and forth all week, she left us hanging and did not respond. We decided to cut our losses and just not proceed with using THikit. We recognize that this was likely a busy time leading up to the holidays, but this doesn't excuse poor communication especially when we felt we were extremely friendly and forgiving throughout the process.

10 December 2024
Thikit.com logo

Reply from Thikit.com

Our record shows we diligently answered your six emails with detailed answers. We sent an email on 12/23rd and we didn't hear back.

Rated 5 out of 5 stars

Unmatched Quality

I've used Thikit to print my Christmas cards the past 5 years. Their quality, turnaround time, and customer service is unmatched. Highly recommend! Thank you Thikit!

4 December 2024
Rated 3 out of 5 stars

Shipping takes too long

Shipping takes too long with no updates.

18 November 2024
Thikit.com logo

Reply from Thikit.com

John, you order was delivered in five business days which is within our normal turnaround (3-4 business days for production plus 1-3 days shipping). We clearly stated expected delivery window and promptly answered your email about shipping status. Expedite option was also available.

Rated 5 out of 5 stars

exactly what i needed!

exactly what i needed! thank you so much. been searching forever for an easy way to print on heavy cardstock and never was satisfied til i found you! please stay in biz :) :) :)

2 December 2024
Rated 5 out of 5 stars

I love Thikit

Very easy to work with over the phone. They sent me a proof and notified me of a potential issue before printing them. I appreciated how fast they responded and our cards came quickly. The quality is amazing.

15 November 2024
Rated 5 out of 5 stars

Fantastic Products

Fantastic Products. Not only do they do a great job printing on high quality papers, but also great customer service and quick turn around.

13 November 2024

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