The Zebra Reviews 3,852

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making the process of finding insurance easy and stress-free. Many people highlight the excellent customer service, noting that agents are patient, knowledgeable, and dedicated to finding the best rates and coverage. The service is frequently described as efficient, with consumers appreciating the speed and ease of obtaining quotes and completing their insurance. However, some customers also noted issues with the user experience, mentioning concerns about the platform's functionality or that they received unwanted communications after using the service. A few other people also felt that the price quoted was not always accurate, with the final offer being higher than initially presented, and some experienced difficulties with live agents or receiving necessary documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on their... See more

Customer service

People report positive experiences with customer service. Many customers praise agents for being kind,... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease and speed of the process,... See more

User experience

Users describe positive interactions with user experience. Many customers found the app and site... See more

Based on these reviews

Rated 5 out of 5 stars

The Zebra compared quotes for me, finding the best insurance at the lowest price. Zachary also found a great roadside assistance plan. All services were provided without charging agent fees.

Rated 5 out of 5 stars

I needed to insurance for our car and truck and I was shocked at how easy and fast it was to get a good quote. Customer service was amazing and the lady who helped me was very kind and professional. T... See more

Rated 5 out of 5 stars

I was bombarded with company offers when I started looking for insurance, but once I had the help from hanna on zebra I couldn't be more happy with the outcome! She answered all my questions and was a... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Broker
  5. Renter's Insurance Agency

About The Zebra

Written by the company

Compare car and homeowners insurance side-by-side in minutes to find the cost and coverage the works for you. All without the hassle of annoying phone calls (we don't sell your data to third parties). The Zebra partners with all the major insurance providers and hundreds of other local and regional carriers to find you the best policy at the best price. Save time and money by comparing rates at TheZebra.com.

Or call us at 1.888.255.4364 to speak directly with one of our independent, licensed insurance agents who can walk you through the process.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great experience!

I needed to insurance for our car and truck and I was shocked at how easy and fast it was to get a good quote. Customer service was amazing and the lady who helped me was very kind and professional. The price we have to pay is a lot cheaper than our old insurance company by a lot so that is a plus. I would recommend everyone to go through this to find insurance.

17 April 2026
Rated 5 out of 5 stars

The staff was absolutely phenomenal and…

The staff was absolutely phenomenal and the process was flabbergasting… my insurance advisor is Elaine Foley, she went above and beyond when it came to customer service… down to earth and professionalism to a T. I’m beyond grateful to have had the opportunity to do this with her. She makes wanting insurance affordable and comfortable.

Thanks Elaine for going beyond the limits of your job. I am very grateful and thankful.

😌 it was an awesome experience and I feel very blessed to be part of this.

𝓒𝓻𝓲𝓼𝓽𝓲𝓷𝓪 🦋

19 April 2026
Rated 1 out of 5 stars

Price quoted was not accurate.

Price quoted was not accurate.
When it came time to accept an offer the price was $20 more per month than originally quoted.

15 April 2026
The Zebra logo

Reply from The Zebra

Thank you, Victoria, for taking the time to write a review about your experience with The Zebra. Our goal is to make the process as painless and straightforward as possible. We want to provide consumers the closest and most accurate information at every stage of the process. We're sorry that didn't happen here.

Insurance pricing is inherently tied to risk assessment. Once you supply more detailed information, whether through an application form, driving record check or other underwriting processes, the insurer gains a clearer picture of the potential risks associated with insuring you. Here's more info on what factors could influence a change in rate: https://www.thezebra.com/resources/car-insurance/rate-variance-in-insurance-prices/

Rated 5 out of 5 stars

Preston saved the Day!

My insurance for my previous plan doubled, and I was in panic mode. Preston took the time to really calm me down and help me find an insurance that is reasonable and coverage for what I needed. He was committed to what my needs were and made it happen for me Preston why above and beyond for my needs?

He truly listened and delivered on what I needed

19 April 2026
Rated 1 out of 5 stars

Not the cheapest

Not the cheapest

18 April 2026
The Zebra logo

Reply from The Zebra

Thank you, Joe, for taking the time to write a review of your experience comparing rates. We're sorry we couldn't save you money on a good rate! Insurance rates are high right now for all kinds of reasons (like increased claims and higher costs to repair both vehicles and human beings).

The good news is that The Zebra will continue to shop rates for you each month, and we'll let you know when you can save money with a new policy.

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