XSTANCE Reviews 765

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and effectiveness, noting significant improvements in pain relief, particularly for conditions like plantar fasciitis. Many found the insoles comfortable and supportive, fitting well into various shoes. The customer service is also consistently highlighted as excellent, with people appreciating the quick and helpful responses. However, some customers experienced issues with their orders, including receiving incorrect sizes or having difficulty with the return process. A few people also mentioned that the insoles caused them more pain due to a high arch, finding them unsuitable for their specific needs.

What people talk about most

Product

Consumers find the product to be positive, with many praising its effectiveness in relieving pain, especially... See more

Quality

Clients share positive opinions on quality, with many reviewers calling the product a "miracle" for pain... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and responsive... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process simple and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

765 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product

Great product. I highly recommend. Has my feet feeling way better. Pain isn’t gone but better than with my $300 insoles

25 March 2026
Unprompted review
Rated 5 out of 5 stars

They help my feet

I received the orthotics quickly. I’ve used them in sneakers and flat shoes to help lift my arch and provide support for plantar fasciitis. They fit in my shoes well and are comfortable.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

The BEST insoles for flat feet

The BEST insoles for flat feet. I had injured my foot due to flat feet and was suggested to get insoles. These are the best ones I’ve found after more than a few pair. Definitely worth the money!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Tried to return insoles because they…

Tried to return insoles because they made the hip pain worse. They offered a partial refund instead of full refund with return. I cancelled the subscription and then received a email stating my insoles were shipped and billed my card $50.94. I called several times and got no answer. Emailed them again and now waiting on a response which they said could take 24 hours. Do not purchase from them. If I would have known how awful the customer service was I would have bought them from Amazon and been able to return them and not be billed for more. I am contacting my card company and turning them in for fraudulent charges.

23 March 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi Linda,

Thank you for taking the time to share your feedback! We are truly sorry to hear that the insoles aggravated your hip pain, and we sincerely apologize for the frustrating experience you've had with us. This is absolutely not the standard we hold ourselves to, and we completely understand why you are upset.

Regarding the discomfort, our insoles are designed to provide firm arch support and proper foot alignment, which can sometimes feel unusual at first as your body adjusts to a new level of support. We generally recommend wearing them for just a few hours initially and gradually increasing wear time over the course of a few days. We also recommend removing the original insoles from your shoes before inserting XSTANCE insoles to ensure the best fit and avoid any unnecessary pressure on your feet. That said, we fully understand that every person's body is different, and we are genuinely sorry it did not work out for you the way we had hoped.

As for the billing concern, we want you to know that we take this very seriously. This is not something that typically happens and we will be thoroughly investigating what went wrong on our end. If there was an error on our side, we will absolutely make this right for you - you have our word on that.

If you have not yet received a response to your previous email, we kindly ask that you check your spam or junk folder as our replies can sometimes end up there. Please do not hesitate to reach back out directly and we will prioritize getting this fully resolved for you right away.

Thank you again for sharing your experience, as this helps us improve!

-XSTANCE Team-

Rated 3 out of 5 stars

Cheap, flat slippers

I purchased the slippers and was very disappointed.
The product is a cheap, lightweight, piece of plastic which has no arch support whatsoever.
They are not worth anything close to the cost.
Unfortunate because the insoles are a good product.

8 March 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi there,

Thank you for taking the time to share your experience and we’re genuinely sorry to hear that the slippers didn’t meet your expectations. We designed these slippers with tired feet in mind - the thick yet extremely lightweight EVA foam is meant to absorb shock and keep your feet warm on cold floors during winter. The anti-slip soles and raised edges are there to help stabilize every step and keep you safe, even on wet surfaces, while the breathable materials help prevent dampness, stickiness, and odor in humid weather.

That said, we completely understand that everyone’s feet and comfort preferences are different, and it sounds like these slippers weren’t the right fit for you. We truly appreciate your honest feedback, and we’ll use it to continue improving our products.

On the other hand, we’re glad to hear that you’ve had a positive experience with our insoles - that means a lot to us! To help, we’d be happy to explore exchanging your slippers for a pair of insoles that may better suit your needs. Just reach out to us at support@thexstance.com and we’ll make it as easy as possible.

Thank you again for your feedback and for helping us keep improving. Your experience truly matters to us, and we hope we can turn it into a positive one for you.

--XSTANCE Team--

Rated 5 out of 5 stars

I have had plantar faciatis in the past…

I have had plantar faciatis in the past so I have prescribed insoles. I was looking for another insole that had great arch support. I feel xstance insoles really help with minimizing any reoccurance of the heel issues. I bought 4 pair so I have enough to share among the different shoes that I wear.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

So far I’m up to 5 pair of these

So far I’m up to 5 pair of these. They definitely have been an incredible upgrade from both original and store bought insoles. They are a little too thick for some of my shoes and sneakers so wondering if there’s a more refined option here for my shoes, loafers, oxfords etc. but overall these things have helped me feel way more comfortable than I have in years standing fr long periods of time. I’m a dj that does private events which means a lot of 4 - 7 hour sets. And by day I’m walking properties and buildings. This may have added about 5 years to each of those careers

1 March 2026
Unprompted review

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