The Wool Company Reviews 

1,221
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Back in 2018 I ordered a wool blanket from this company and it is still beautiful and in mint condition ten years on. I recently ordered a sheepskin, dove grey for my disabled husband to sit on. He s... See more

Rated 5 out of 5 stars

Ordered a small seconds sheepskin rug. Arrived quickly and well packaged. Lovely little rug, small yes, but perfect for what I wanted it for. And a beautiful blue. Would purchase from this company aga... See more

Rated 5 out of 5 stars

Bought a beautiful lime green lambswool shrug for my son and daughter in law who'd just moved home, goes lovely with their black leather settee, and daughter in law is delighted as green is her favour... See more

Rated 1 out of 5 stars

I chose The Wool Company and paid more than average for a pair of wool inner soles, thinking they would be a better quality then cheaper alternatives. After just an evenings wear, the wool had collaps... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

We started The Wool Company making socks from kid mohair, the fleece shorn from baby Angora goats, but soon realised that there was a serious shortage of supply of high quality natural wool products of many kinds and started to develop our range. As well as selling to retail customers online we supply a number of corporate customers including world wide hotel chains, boutiques, stores, boutique hotels, breweries chains etc. Our wholesale division is relatively small but growing well, we now have excellent wholesale clients in the UK and abroad. At The Wool Company we have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products and it is our mission to share our belief with the rest of the world that cares to listen. Our watchword is Quality: we source as many of our products as we can from the UK and most of our suppliers make their products in Britain and our famous sheepskins are mostly from Devon and Cornwall, but we also like to think that we supply the very best quality wool products from around the world so you can be confident that whatever you buy from us is of superb quality. We don't favour inferior UK products over better products from abroad. The Wool Company's priorities: High Quality ...... Value for Money ...... Local Sourcing. - Because of our low overheads you can also be confident of getting real value for money from us: you may be able to buy cheaper elsewhere but we don't believe you will get the same quality for the price! We are still a small company; the whole family gets involved in one way or another (our children have all helped with product testing, modelling, gift wrapping, packing and stock-taking and even art direction!) and, when the children are at school, our team totals eight. So if you contact us you will know you're getting a real personal service! Copyright © The Wool Company Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,221)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product, and good service

I bought a wool blanket from The Wool Company, and it is of excellent quality, and certainly keeps me warm!

Dispatch and delivery was quick, and the product was well-packaged.

I would recommend The Wool Company to anyone.

6 December 2012
Unprompted review
Rated 4 out of 5 stars

Would use again

Good people. DIdn't have what I wanted in stock (2 extra large wool skins), but sent me the one they did have and followed up when they had stock. Reliable and easy to deal with.

3 December 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very helpful company delighted with the sheepskin and the slippers for the baby, extremely quick delivery. Would recommend to others.

12 November 2012
Unprompted review
Rated 5 out of 5 stars

This is a lovely super-soft Christening Shawl.

I bought a Cotton Christening Shawl as a gift for my daughter-in-law who is expecting our first grandchild. I was delighted with the excellent service provided by the Wool Company and the parcel arrived very quickly. The shawl is beautifully made and is every bit as pretty as it appears on the website.

20 October 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic Sheepskin

So pleased with my order, delivered on time in perfect condition.
Beautiful sheepskin, would have no reservations using this company again

17 October 2012
Unprompted review
Rated 5 out of 5 stars

A beautifully packaged quality shawl.....a delight to receive!

A company it is a pleasure to do business with! The shawl I ordered arrived promptly. It was beautifully packed and proved to be a quality product. My daughter was delighted when I gave it to her. She is expecting her first baby in February......but I couldn't wait until then to see her delight when she recived it!
Thank you!

17 October 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service - a pleasure to do business with such a friendly company!

I originally ordered a lightweight merino wool blanket in the Tartan of my son-in-law`s family ready to send out to the baby, but unfortunately had a phone call a couple of days later to say that this particular tartan was no longer in available from the Wool Company. The lady who called was very apologetic and offered a refund to my credit card, or perhaps I would like a different tartan as there were plenty to choose from. I explained that it would not be right to send a different tartan! The refund appeared on my statement very quickly. Once the baby had arrived and it was a boy, I decided to order the blue tartan baby blanket. (a cute pale blue and white tartan pattern). I had trouble ordering this item on-line, so phoned the Wool Company. I was helped by a charming lady who offered to send the blanket direct to Australia, and very patiently took down the rather obscure address, and details of what I would like added to a gift card. She explained that the postage to Australia would be added to my Credit Card payment. I have had a lovely e-mailed photo of Cameron snuggled under the new blanket the day it arrived, and he looks very happy with it! I would certainly recommend the service that I received from the Wool Company - many thanks.

17 October 2012
Unprompted review
Rated 1 out of 5 stars

The Blankets that never were

I have in the past purchased cellular blankets from Early's of Whitney who seem to have gone out of business.
After searching the web, I placed an order with The Wool Company for two cellular blankets by phone about the 19th Sept. I was told delivery would be abut 2-3 weeks, I paid at that time and the cost was debited to my Visa account,

Last week, as I had not received the blankets, I looked at the tracking site, where it said the blankets had been returned, so I phoned the Help desk and was told this was so, the lady could not explain why, but the cost had been credited to my account.

I did not receive a written or phone explanation, which seems customers can be left in the dark and their inconvenience does not worry The Wool Company. I replaced my order, bot not having seen the blankets I am unable to comment on satisfaction value.

Possibly, The Wool Company is using a carrier who does not deliver to Jersey, I receive a lot of parcels via
the normal postal service, L.L. Bean and Amazon, so we are not located in a badly serviced area.

16 October 2012
Unprompted review
The Wool Company logo

Reply from The Wool Company

Dear Mr Steventon
Thank you for taking the time to write a review. I am very sorry you have had this experience. We are looking into it and will revert to you as soon as we have the all the facts to available.
Sincerely, Harry Mayman

Rated 5 out of 5 stars

This blanket was exactly what I wanted

I had been trying to find a blanket which would replace the one I had when I was a child (I am 70 so it had done very well). I googled blankets and came up with several sites. The Wool Company offered the best choices and price. To make sure it would be large enough to tuck in all round, I phoned and spoke to a very helpful person. I decided to go for a king size to ensure it would tuck in and not just 'drape'. It arrived quicker than they expected to be able to send it, because of the colour I had chosen, was in a sensible zipped bag (which I can store it in when not using it) and it is now on my bed and giving me wonderful nights warmth. I am thrilled with my choice. Bring blankets back - I say!

16 October 2012
Unprompted review
Rated 5 out of 5 stars

Will definitely order from The Wool Company again.

I normally get my pashminas from India, where I pay a decent price for a high quality item. and thus it was with great trepidation that I ordered one from The Wool Company. I needn't have worried, as I am thrilled with my purchase. The quality is as I would expect, and the cost much lower than would be at quality department stores. Delivery was rapid, and I was kept up to date with delivery ETA by regular text messages from the courier company. Fantastic service all round.

10 October 2012
Unprompted review
Rated 5 out of 5 stars

It would be hard to better than this .....

I ordered two Merino blankets. Shortly after, I received an email regretting they were out of stock. I 'phoned The Wool Company and they offered an upgrade to my order for the original price. Excellent and friendly service to be remembered.

The blankets are great too.

9 October 2012
Unprompted review
Rated 5 out of 5 stars

very fast delivery!!

Nice sheep skin we got it...and baby sleeps really quiet on this...loved the cellular blanket too...we feel this is the best buy for us till now..

6 October 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding quality

I bought this wool blanket because I not longer have to time to sit and knit a handmade blanket. It feels and looks as good as a handmade blanket. It is
cosy and warm and of course made with real wool.

5 October 2012
Unprompted review
Rated 5 out of 5 stars

Friendly helpful company

I purchased a lambskin as recommended by the lady on the telephone for my newborn grandson. His parents were lacking in sleep but much to their amazement little Hamish slept 5 hours when placed on the lambskin in his Moses basket. He still is sleeping well so must order a sheepskin for his brother's cot as he is tending to wake up in the early hours - Lachlan is still a baby being only 17 months .Hopefully the warmth and comfort of pure wool will sort out the second problem!!

4 October 2012
Unprompted review

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