I placed an order with thewoodoo on June 3. The site said it shipped on June 11. Today is July 30 and the product still has not been received. I have contacted the company many times. I have recei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thewoodoo.com I ordered from these guys and was impressed with their website & ability to personalise items then see a preview. Ordered easily. THEN looked at these reviews and thought I’d als... See more
They are simply incompetent ! Paid for DHL Express Shipping - they sent with normal china shipping - more than 15 days! Also ordered two items - received one ! Stay away from them ! Total... See more
Don’t understand all the nasty reviews. Yes the wait time was a while as it had to come from abroad but the engraving was spot on and the wood was obviously cheap quality pine but definitely not chipb... See more
Company details
Written by the company
Sell Wood product which can be customized
Contact info
7501 Kalamazoo Dr, Citrus Heights, CA 95610, 10001, New York, United Kingdom
- contact@thewoodoo.com
- thewoodoo.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never delivered
I placed an order with thewoodoo on June 3. The site said it shipped on June 11. Today is July 30 and the product still has not been received. I have contacted the company many times. I have received many excuses. This is too bad, as I did place an order with them before and it was delivered promptly and the product was cute. But my second order with them has been a nightmare. While their stuff is cute if you get it, it is just not worth the hassle if you don't. I am disputing their charges with my bank.
Very bad service in terms of delivery
Very bad service in terms of delivery. I've ordered products online - prepaidon 08/04/2025 and still now I didn't receive the product. I've tracked the shipping several times. I didn't get any intimation. Now it shows returned to the origin. Is this the way they reach out to a customer? I've whatsapped and messaged on instagram as I was travelling back to Bahrain from the day itself I ordered the products. Till now no responds from woodoo team.
The Family Is Complete
Love this family sculpture - ordered it for my daughter & her family. The lastest member was just added end of the summer so I was thrilled to order this for Christmas!
Fake Chinese shop
Hi. Order came quite quick. But it was horrible for that price when I opened. Almost 40$ and I receive cheap shit which couldn’t even write names more beautiful. Material is super cheap. So I remembered that many people do the nice design of the website and sell AliExpress things there. So I went to check on AliExpress and THE SAME costs there around 6$. I was super pissed off. Do not buy from them for such an amount. If you want AliExpress IT IS and maybe even would be better quality. Or maybe the same but MUCH cheaper.
Great Mother’s Day gift
I got what I ordered, fast and packaged will to provide damage.
Shipping was fast and the product looks…
Shipping was fast and the product looks great.
I loved it.
One minor thing is that you need to protect the wood from damage, like a protective coat or something.
It was the perfect gift!
Fathers Day Presents
My husband absolutely loved his gift. Very beautiful and arrived on time.
Great gift
We got this cute souvenir for our daddy’s office table and he loved it ! My boys loved it too. It’s such a sweet gift for any family members. Nice made and looks great ! Delivery was fairly quick. Thank you.
This is my second order
This is my second order. Received without delay. Consistent quality!
The piece looks great
The piece looks great! It is adorable! Thank you woodoo!
The gift was for Father’s Day
The gift was for Father’s Day. My husband loved it❤️
Stay away
Stay away. Almost two months nothing shipped. No answer to mails
Buyer beware
Buyer beware. Reporting this company to the BBB. As others should.
Still waiting. Ordered 3 weeks ago. After hitting submit, I realized it was a china based company…I would have never ordered, but the idea was too adorable.
Looks like it’s still in china and that I’m out $43.00 bucks. Not it to giving $$$ away. Never AGAIN.
After 21 day still waiting for my V2 bears order
21 days ago I did an order of bears v2 for mothers day and as at this moment I don't have any news about my order, customer service said they will check with the shipping company but, no news and no communication any more.
No order confirmation, no product
I placed the order and money was drawn my card, but there is no order confirmation email or such that would have arrived, and the package has not arrived either. Sounds like a scam. I ordered from Woodoo.com, but charge on my credit card says Makezbright.
My experience with Thewoodoo
I ordered 2 weeks in advance for Mothersday and i received it 3 weeks later. I thougt it was a Company from America but the delivery came from China. The Quality and Price did not Match because the produkt has little damages here an there.
Overall i would not order again if i know this in advance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








